Badlands Ranch Reviews 2,689

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Many customers report that their dogs love the food and treats, even picky eaters, and some have noticed increased energy and improved health in their pets. People appreciate the natural ingredients and the positive impact on their dogs' coats and digestion. The products are often described as high quality, with many expressing satisfaction with the results for their pets. However, some customers also noted that the price of the products is very high and does not always justify the cost or the small bag size. A few other people also felt that the customer service was disappointing, mentioning issues with orders, double charges, and unhelpful responses. Additionally, some reviewers experienced problems with the product packaging, specifically the bags not sealing properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction, noting that... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, noting that... See more

Price

People report negative experiences with price, consistently finding products to be extremely expensive and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over issues... See more

Service

Clients share negative opinions on service, with many reviewers expressing disappointment and feeling let... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently se... See more

Rated 4 out of 5 stars

I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review... See more

Company replied

Rated 4 out of 5 stars

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the... See more

Rated 5 out of 5 stars

I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the ch... See more


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Doesn't skip meals no longer

Since buying this product, and giving her a handful with her food, she hasn't skipped a meal since!! (she will skip eating a couple times a week)...but not since we bought this food. She loves it, & it's good for her, so I'm very pleased with the results!!

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Both of our pups are on prescription…

Both of our pups are on prescription dry food. Neither ate much, until I mixed in the Badland. They tend to search out the superfood. They now eat much better and definitely seem to have more energy.

8 October 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Barb. My name is Paige, I am with Badlands Ranch. I'm thrilled to hear you're enjoying our formula! It looks like you rated your experience a 1 out of 5 stars. I'd appreciate the opportunity to hear your feedback on how we can continue to improve. My email is Paige@badlandsranch.com. Have a nice day

Rated 3 out of 5 stars

Your coupon offer you sent me wasn't valid.

I like the food so far, but you sent me a coupon code to use after a survey and it was not valid with my subscription. Why send it if I can's use it on my order.

7 October 2024
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello, my name is Paige. I am with Badlands Ranch. I deeply apologize for any inconvenience you experienced. Coupon codes are only able to be applied to full retail priced items. It will not be able to be applied to any discounted items or subscriptions. If you ever have any questions, please do not hesitate to reach out. My email is My email is Paige@badlandsranch.com. Have a nice day.

Rated 5 out of 5 stars

Great

Champ could not wait to eat it, he just loves the taste, he wanted it even before his banana this morning

1 September 2024
Unprompted review
Rated 5 out of 5 stars

My dog really likes the food

My dog really likes the food. I do have to add a topper which is Blue Buffalo. I see that she has lots more energy and being 12 years old that is very good.

8 October 2024
Unprompted review
Rated 4 out of 5 stars

My dog loves this food

My dog loves this food. It is also firmed up her poop which is a good thing. On the owner end, the bags are small, and expensive so I can only give her about half of what I'd like to give her so I have to mix it in her regular food.

25 September 2024
Unprompted review
Rated 5 out of 5 stars

New energy for old dog

My dog is 11 years old and still eating kibble. When I realized how much of the nutrition was lost in processing, I knew I had to get him on food that was good for his body. And he LOVES it. He comes running when he hears the bag rustle.

28 September 2024
Unprompted review
Rated 5 out of 5 stars

Beef liver treats

Dewy loves the beef liver treats. I love that they only have one ingredient! Badlands Ranch sends informative emails and seem to care about their customer's experience with their products. I am going to try their Superfood Complete, even if just as a topper. The ingredients seem wonderful.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

My golden doodle puppy loves them

My golden doodle puppy loves them. She knows when you have them even if you try to hide the. We have been using them as reward treats for 3 weeks and she has learned sit and shake already. She loves the Chicken food too. So glad we founds badlands now just need it in bigger bags as she is growing fast!

5 October 2024
Unprompted review

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