Badlands Ranch Reviews 2,689

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Many customers report that their dogs love the food and treats, even picky eaters, and some have noticed increased energy and improved health in their pets. People appreciate the natural ingredients and the positive impact on their dogs' coats and digestion. The products are often described as high quality, with many expressing satisfaction with the results for their pets. However, some customers also noted that the price of the products is very high and does not always justify the cost or the small bag size. A few other people also felt that the customer service was disappointing, mentioning issues with orders, double charges, and unhelpful responses. Additionally, some reviewers experienced problems with the product packaging, specifically the bags not sealing properly.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction, noting that... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction, noting that... See more

Price

People report negative experiences with price, consistently finding products to be extremely expensive and... See more

Order

Customers consistently note ambiguous experiences with order, with many expressing frustration over issues... See more

Service

Clients share negative opinions on service, with many reviewers expressing disappointment and feeling let... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently se... See more

Rated 4 out of 5 stars

I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review... See more

Company replied

Rated 4 out of 5 stars

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the... See more

Rated 5 out of 5 stars

I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the ch... See more


Company details

  1. Pet Supply Store
  2. Animal Feed Store
  3. Pet Store

Written by the company

Founded by actress and animal activist Katherine Heigl, we create products made with some of the healthiest foods on Earth — like premium, hearty beef from suppliers who care about the humane treatment of animals, as well as hand-selected superfoods for canine health. We also make it a priority to employ safe, responsible cooking practices by slow-cooking and air-drying our dog food to ensure maximum freshness and nutritional content. It’s all the good stuff your dog needs to thrive, with none of the bad. Named for her ranch in Utah where the Heigl Family rescues animals, Badlands Ranch stands for treating every dog with love and respect. That’s why it is a proud sponsor of the Jason Debus Heigl Foundation and its rescue efforts, medical care, obedience training, and placement of dogs in happy, loving homes. With every purchase of a Badlands Ranch product, you’re not just helping your dog achieve a healthier life… you’re helping another dog in need find a forever home.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Chicken breast bites for the WIN!

I have four dogs of various ages, breeds and food pickiness so meal time is always an adventure. It's usually me protecting the bowls of the pickiest eaters from the food motivated puppers. But the chicken bites... I just easily crumble up a piece or two as a topper and they ALL are motivated at meal time now! And that's a big deal with Princess Penny 😉

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Lucky is adjusting

At first, Lucky my chihuahua wasn’t interested. But I kept trying and now he seems to be taking to it a bit better. I have noticed less scratching and his poops are better.

8 July 2025
Unprompted review
Rated 5 out of 5 stars

A Frenchie and Bulldog

I have a Frenchie and a English Bulldog. Both have digestive issues at times. Since using both the Super 20 ad Super Gut Biotics both my boys are doing great. My Frenchie is such a picky eater. I sprinkle a little of both on his food and he loves the taste. I don't know how many expensive other products I have tried with him and he won't eat it so I end up throwing it away but with these he loves it.

2 June 2025
Unprompted review
Rated 4 out of 5 stars

Much less scratching!

I have been feeding my 10-yr old GR Badlands Ranch chicken recipe as a topper. It has been about a month now and he has more energy and the scratching is way down. He used to scratch persistently several times a day and I had been researching possible causes. I discovered Badlands Ranch by accident and read the write-up and reviews and decided to give it a try. So far it seems to be working well with very little scratching and much more energy.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow!! 🤩

Wow! Does he love his treats. I have been using just like treats in training and when rewarding him on good behavior. Which is often. (Don’t tell his vet. 😆) He is an English Cocker Spaniel and I normally groom him every 6 weeks but for some amazing reason his fur is growing faster and more handsome than before. I really appreciate this food. By the way, it doesn’t bother his tummy like other treats.

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Our dog will do anything for these treats!

Our dog is absolutely in love with the food and treats we are getting from Badlands. She was once a very picky grazer that we would feed when her bowl finally emptied. Now, she gobbles up her food (we have to actually measure it now to have enough) and will do anything for her snacks. It’s truly miraculous.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Dogs love it.

Just got two rescue pups and they are both eating your beef food and doing well with it. One had to have most teeth pulled so had to feed wet food for a week. Adding water to yours doesn't really soften it like the vest suggested, so I got a can of something. He's happy to he back now tho. They both really like it.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Results of proper nutrition.

Well, Missie usually a very picky eater due to her sensitive digestive system, but she dove right in to the very first serving. She loves it ! I'm carefully mixing her "Fresh Pet" food with the new "Badlands Chicken", so as not to shock her system. She also loves the "Salmon Bites" as well. her demeaner has drastically improved, and has more energy. She will be 7 years old in December, but she acts like she's only 1 year old again. I am so glad to have found your products, and will be ordering more. Thank you SO much !! Vern

2 July 2025
Unprompted review
Rated 5 out of 5 stars

My dogs are 2 of the pickiest eaters

My dogs are 2 of the pickiest eaters. I've tried types including Ollie, Farmer's Boy and Just food for Dogs but they wouldn't eat either. I thought trying Badlans Ranch and found they absolutely love it.

15 May 2025
Unprompted review
Rated 4 out of 5 stars

My dog rarely eats dog food

My dog rarely eats dog food. She prefers people food and not necessarily the healthy stuff. She loves both the treats and the Super Food Complete. The only reason I did not give it five stars is the price.

9 June 2025
Unprompted review
Rated 4 out of 5 stars

Good experience after going up the customer service chain

I am editing my original review. Our dog did not like the Badland Ranch food and when I requested a refund from customer service, I did not have a positive experience. However, after posting a review on trust pilot, I got a great response from someone up the line in customer service and we were granted a full refund with no problem. We had hoped our dog would love it and can't say why she didn't although she's picky. That's why I have increased my rating from a one star to a four star.

24 June 2025
Unprompted review
Badlands Ranch logo

Reply from Badlands Ranch

Hello Frank. My name is Paige, I am with Badlands Ranch. I deeply apologize for any inconvenience you have experienced. We hold our agents to high standards and we regret that you did not receive the service you deserve. I would like to escalate your review to our Customer Relations Team so that an agent may provide you with personalized care and ensure you are fully refunded for this order. Please email me at Paige@badlandsranch.com. I look forward to hearing from you soon. Have a nice day.

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