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Bäddsofflagret är ett familjeföretag som gått i generationer sedan 1979. Vi är specialister på bäddsoffor, det du inte hittar hos oss finns inte på marknaden. Vi importerar bäddsoffor från olika delar av världen, en del designar vi även själva. Vi säl...
Ulvsundavägen 174, 168 67, Bromma, Sweden
4.0
109 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Bäddsofflagret
Hi! It's sad to hear that you are not satisfied with the delivery. Your order was sent to you from the factory in Denmark within the planned delivery time. The delivery to your home in Italy was made by DHL. Unfortunately, we cannot control or influence their delivery time.
We have done our utmost to keep you updated and we hope, apart from the delivery, that you are satisfied with your new sofa and our service.
Very nice assortment. Delivery as expected. Colour of sofa is more brown than expected, but still very nice.
Reply from Bäddsofflagret
Thank you very mutch 🙏
The sofa is very nice and I’m happy I chose it. Delivery time said 3/5 weeks when I ordered it, it actually took 5 weeks and a half, which is a bit late but respectable. Packing was perfect, sofa was very easy to set up. I recommend.
Reply from Bäddsofflagret
Thank you 🙏 for the kind review.
What a terrible customer service so far! I ordered a day bed in January with the limit of delivery date to mid-May (which is long enough!). The date approached and I heard nothing from the shop, not a single email. I then called and got the news that it was delayed a few weeks. Disappointing, but I understood. The new date then approached and no contact from the shop. I emailed, they then informed that the daybed would be delivered in the END of JUNE. More than 1 month delay for a product I bought in January, and they didn’t even apologize. The third new date now approaches (it’s next week) and guess what…I heard nothing from them. I’m starting to lose hope. Think twice if you decide to buy something from them.
(update from 19 of June): SURPRISE SURPRISE. OF COURSE I HAD TO CALL THEM BECAUSE THEY DIDN'T ANSWER MY LAST EMAIL. NOW THE DELIVERY DATE IS WEEK 29. THIS IS AFTER JULY 19th. I BOUGHT THE PRODUT ON JANUARY 31. TERRIBLE!!!! STILL NO APOLOGY, NO NOTHING.
Reply from Bäddsofflagret
Under Covid-19 pandemin hade nästa alla fabriker stängt och ingen kunde svara på när dom skulle öppna igen tyvärr var detta det ända vi kunde förmedla till alla kunder.
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