Backyard Discovery Australia Reviews 

Transaction and Delivery was good. The problem began when we had one of the pieces stuck in the main post. Our communication with your company was average at best.

Our granddaughter is very happy with her cubby! It was straightforward to put together for my handy husband. It take a few hours, though. The emails regarding delivery were quite frustrating. We were given a delivery date, with strict instructions on how we must be home to accept it and that if we were not home, it could not be delivered. It was delivered on a different day to the one stated without notice. We were not home and it was just left at our front gate!

A 500kg gazebo on a piddly little pallet lift. It got bogged in my driveway and we couldn't get out. The driver managed to wrangle it back on the truck and it disappeared never to be seen again. I have been chasing all day to get it redelivered with a forklift and all I am getting is crickets. So what do I do with my carpenters who are booked for tomorrow.

Website is easy to navigate.
Product arrived delivered to my property with no delivery cost and I live in the country that very very rarely happens that things get delivered.
Yet to erect my beautiful greenhouse waiting on the slab to be laid.
Thankyou for fantastic service.

Arrived perfectly but late! Delivery driver was easy to work with, overall service was excellent.

Fast delivery and all parts packaged beautifully. I’m only half way through the build at this stage but it’s a high quality product and is going together perfectly.

Very easy 5* review. Our new Barrington Gazebo was so easy to put together and build. The instructions were easy to follow and it went up a dream. Quick delivery, very responsive and helpful Customer Service. High quality product, sturdy, looks awesome. Well worth the price.
It's totally transformed our back garden to a beautiful space we can enjoy all year round.

We're really happy with our purchase.
Backyard Discovery were quick to answer our question prior to puchase and were great to deal with.
We were nervous about spending that much money online but our item was shipped very quickly and arrived within a few days.
Once here we found the instructions a bit daunting to begin with but turned out quite ok, just read a page at a time and the construction was quite easy.
I'd definitely recommend Backyard Discovery and would happily buy from again.

Excellent phone assistance at the initial contact.
Excellent communication on the progress of my order.
Excellent instructions.
And just about every screw, bolt, nut & washer was supplied with extras.
Absolutely brilliant!
Well done guys. 👍🏼👏🏼👏🏼👏🏼

I contacted the company prior to ordering on 17 Aug to ensure they delivered to my area. I was assured my address was covered and I would receive the gazebo with 3-7 days. I purchased and then received tracking info that didn’t work. I contacted the company and was advised the wrong courier company details had been provided. Update tracking details were provided, along with advice to expect the delivery on 24-25 Aug. There was no delivery or contact on either date. Looking up the freight company’s tracking info showed the gazebo was to be delivered on 26 Aug. knowing that it would be left on the footpath and that it was very heavy, I arranged for my builder to be at my house for the 24, 25, and 26 Aug so it could be moved inside my yard immediately. My builder arrived, the gazebo did not. I contacted the company again to request new date and/or details of who to speak to at the courier company. Neither were provided, although I was “thanked for my patience” and told I could try contacting the freight company via their website. I was also advised that delivery would be to the footpath only, that it was not possible to be placed inside my yard, and that if I or anyone else assisted the delivery person we would not be covered for any injuries we sustained.
No contact on the 27 Aug .. and no gazebo.
On the 1st Sept the company emailed to advise it would be delivered that day. The freight company also rang that afternoon to check it had been delivered. I advised that it had not.
At 8am on 2nd Sept a truck from a 3rd courier company arrived. I talked to the guy about where he could leave it, to be told that he has a forklift so as long as the forklift fits, he will put it anywhere I want and he proceeded to place it inside the yard. This is where it’s now been sitting as I can’t move it until my builder returns. As yet, I have no idea of the quality of the gazebo, what the instructions are like, whether all the pieces are included, or if there was damage during the delivery.
I know that others have much worse stories to share about company behaviour and promises and mine may seem an over-reaction since the gazebo was eventually delivered and my communication to the company was generally responded to. However, had the company provided accurate information I would have delayed purchase and much of this would have been annoying, but nowhere near as infuriating as the experience actually was. I even explained that I wasn’t trying to be annoying, just trying to coordinate the delivery with my builder as it could not be left on the footpath. It really felt like a case of “tell the customer whatever you need to get the sale”, then just keep thanking them for their patience … just not good enough.

We raised funds to get this for our church, but it was sold out at Costco. While looking for a solution, I called the company directly and explained our situation. They were kind enough to match the Costco price, and all the kids and parents were absolutely thrilled. I am so grateful—this is truly a wonderful company!

Thank you for your service & delivery to the south west, WA. Friendly & fast. Our Granddaughter loves her 1st birthday present

quote came back very quickly.
delivery came even quicker than what we were advised

Unfortunately, my experience with Backyard Discovery Australia has been extremely disappointing.

My order was originally expected around 18 August, but after ongoing delays and a lack of clear communication, I was still left without a reliable delivery date.

I had taken time off work to be home for a delivery that I was told would be happening and had tradespeople lined up accordingly. I was then informed that the order was overlength and couldn’t be delivered using their usual truck.

What I find particularly frustrating is that the dimensions of the product were known when the order was placed, so the appropriate delivery arrangements should have been organised from the outset.

In the end, I had to hire a trailer myself, organise another person to help me, and personally collect the order. After paying for a product that was supposed to be delivered, I don’t believe the customer should have to go to this amount of trouble simply to receive their purchase.

The product itself may be great, but the delivery experience and communication were incredibly disappointing. I hope Backyard Discovery reviews its delivery processes so other customers aren’t put in the same position.

Easy to deal with top quality product.we had a part that was broken and made one phone call and customer service was great and no problems sent the part straight away it was one of the best and easiest products we have purchased.

Delivery on time as expected item was 99% in excellent condition a couple minor scratches and tears however considering the journey and the size of the package very good. The best thing was using the app BILT to assist in the construction of the gazebo very helpful very impressive.

Fast shipping

Received the backyard swing and fort set. It was very easy to assemble with clear instructions. The set is great. The material is of good quality and the grandkids love it.

The wood is so soft and hard to assemble. The roof part is falling apart during the assembly and hard to mange. Quality of wood is needed to improve. Expensive as compared to hard wood in Australian stores.

Great communication, especially when issues with the delivery service.
Good quality product with easy to follow instructions.
Our little one loves it