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Backpacker Deals by Travello Reviews 829

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TrustScore 4.5 out of 5

4.6

Travel Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach they received. However, some customers also noted issues with the booking process, finding it difficult to change reservations or use cashback. A few people reported problems with refunds for cancelled tours, including issues with the type of compensation offered or administrative fees. There were also instances where tours booked through the company encountered recognition issues with operators.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Booking process

Customers had ambiguous experiences with the booking process. While some reviewers found the booking process... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Refund

Reviewers highlight ambiguous aspects of refund processes. While some customers reported receiving full... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express disappointment, citing experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really smooth experience renting a campervan through backpacker. The booking was easy, pricing was clear, and the van was exactly what we needed for our road trip. Customer support was helpful w... See more

Company replied

Rated 5 out of 5 stars

Chris White is somebody that I have been working with, and have been friends with for years. He does everything to ensure his clients and staff are happy and taken care of. After years of working with... See more

Rated 5 out of 5 stars

Katie has been an absolute star in helping us book the dinnee cruise with TSS Earnslaw in Queenstown. She's been quick at responding despite the time differences and she's been really helpful answerin... See more

Rated 5 out of 5 stars

Did a booking with backpacker deals.. initially had some issues as I didn’t get a response on email. However, once I connected with them through the chat box the customer service and experience was ta... See more

Company details

  1. Travel Agency

Written by the company

Backpacker Deals is made up first and foremost of people that love to travel and see the world. This is the one thing that comprises the culture of Backpacker Deals and the people that make up the team. It is from this foundation that everything else stems: Great customer service based on the understanding of how important it is to get your adventure right, the best adventures and offers based on personal experience and great prices based on the knowledge that the more adventures you can have, the better.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

829 reviews

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1-star

Replied to 45% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Amazing service

Katie was really helpful in processing my urgent cancellation which had a tight deadline before my refund rights were revoked. Kudos Katie. 🎉

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Thanks a lot ,Katie

Thanks a lot, Katie, for kindly answering my questions! Your support gave me the courage to go ahead and book the tour!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Chloe - you are a star

Thankyou Chloe for assisting me with making this booking on a Vivid cruise - especially as I had some special needs - and you went above and beyond to make this all run seamlessly
We're really looking forward to our Vivid cruise
Thanks again - from Julie

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Ducan for assisting me during…

Thank you Ducan for assisting me during the process of the booking.
I was very demanding and with so many questions that they kindly answered and helped me to find the best option for my road trip

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Duncan Esplin is so professional

Duncan Esplin is so professional! Duncan Esplin responds to my questions timely and kindly thinks of many solutions for me. I have credit card issues and they are so complicated. He helped me deal with that in one hour. Thank hime for his time and the professional help.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

So helpful!

Got helped by Katie with a camper van booking and she’s been so helpful! I highly recommend Backpacker Deals

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Chloe was really helpful & got our Doubtful Sound cruise sorted! Plus we got to use our NZTT discount. She was very prompt with her replies & I’ll give her 6 stars if we get a room with a window!! Have just heard back from Chloe - 6⭐️

26 April 2025
Unprompted review
Rated 5 out of 5 stars

I live halfway around the world &…

I live halfway around the world & communication was excellent even though I was clumsy & disconnected myself twice from the chat. They emailed me all of our conversations & got the job done quickly. Thank you to Chloe & Tharis

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Tharis review - backpacker deals

Tharis answered all my queries promptly and helped me book and plan my trip within minutes. It was a lovely experience booking a trip through Backpacker deals. Thank you Tharis for your hard work!

17 April 2025
Unprompted review
Rated 5 out of 5 stars

I had some questions about my trip to…

I had some questions about my trip to Kangaroo Island and Katie answered me everything and helped me with all I needed. Great costumer service! Looking forward for my trip tomorrow which surely will be great🥰

14 April 2025
Unprompted review

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