Backbone Customer Service Reviews 12

TrustScore 4.5 out of 5

4.4

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Company details

  1. BPO Company
  2. e-Commerce Service

Written by the company

We help online stores scale smarter — delivering fast, human-backed customer service that drives loyalty, protects your brand, and keeps customers flowing back.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Good service

We were very busy with our customer service until we found Backbone. They really help you out and take care of everything. Highly recommended!

12 February 2026
Unprompted review
Backbone Customer Service logo

Reply from Backbone Customer Service

Hi Luca,

Thank you for the great review! Happy to hear we could take the customer service workload off your plate, that’s exactly what we aim for. Appreciate the recommendation and the trust in our team.

Team Backbone Customer Service 😊

Rated 5 out of 5 stars

I have a business based in Lithuania…

I have a business based in Lithuania and I was looking for ways to support my shop online. After doing some research, I came across Backbone Costumer Service. They helped me promote my web shop on google and took care of my mailbox. I had a lot of help especially from Dylan. Thanks a lot boys for the support!

11 January 2026
Unprompted review
Backbone Customer Service logo

Reply from Backbone Customer Service

Hi Ceto,

Thank you so much for your kind words! Great to hear that we could support you with your backend.

Thanks again for the trust and the collaboration. We’ve got your back.

Team Backbone Customer Service 😊

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