My experience was great, they have multiple promotions and tournaments on a daily basis, could add some music/sfx to some games but it's great nonetheless Edit: They don't have many promotions afte... See more
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Im very satisfied with my experience playing on Bacana Play Casino, truly recomend to everyone. All the team are designed to help the user on every doubt. Username: Miguelvv
bacana play is a spectacular casino online. It has good games, the hot/cold section is very good. And above all the friendliness and promptness with which they resolve any problem I may have had. ang... See more
Live chat don't bother wait days for an answer and that is not certain. Send an email or 12 your more likely to tom win powerball than get a reply of these lot or any other skill on net casino. No oth... See more
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Company details
Written by the company
Casino Online
Contact info
3.7
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very good experience with this app
Very good experience with this app, super practice anda easy to work!!
I will continue to win some good money on this app!!
8 June 2023
Unprompted review
It's awesome
11 May 2023
Unprompted review
Very good experience with a lot of…
Very good experience with a lot of games and fun.
Henrique.
8 May 2023
Unprompted review
Blocked several times
5 May 2023
Unprompted review
Reply from bacanaplay.pt
Hey Hugo,
Thanks for your feedback and sorry to hear about your experience.
Feel free to join us via Live chat so we can take a look into this for you if experiencing any issues.
We will be happy to hear from you soon.
Great experience
Great experience, great variety of slots. The costumer service is great as well.
Signed: jaSzyy
4 May 2023
Unprompted review
The new hot and cold experience change…
The new hot and cold experience change everything and it became more fun
username: Moodyonion
3 May 2023
Unprompted review
Very good expirence
4 May 2023
Unprompted review
Impossible to verify documents
Impossible to verify documents , no response to emails or live chat .
Best avoided until they employ staff to actually service customers
Upshot is I cannot withdraw winnings ... I can deposit however
30 April 2023
Unprompted review
Reply from bacanaplay.pt
Hey Stephen,
Thanks for your feedback and sorry to hear about your experience.
We are very clear about the fact that a player cannot withdraw prior to providing documents and, as you can see in the casino client, we urge you to do so at all available times.
Prior to even allowing you to deposit we show a message which you must confirm you read before proceeding.
For any assistance you are of course more than welcome to join us on Live chat via the Help section of your account.
Please keep in mind that the chat works like messenger and they are trying their best to help everyone out as soon as possible.
Good my experience
6 April 2023
Unprompted review
A lots of opportunitties and support…
A lots of opportunitties and support help are very quick and helpful
7 April 2023
Unprompted review
Nice platform
It's a great online casino with attractive games and lots of daily promotions.
I recommend!
DiCat14
20 March 2023
Unprompted review
its very nice
5 April 2023
Unprompted review
Wonderfull experience
Wonderfull experience. Great wins.
Username: TEK2018
2 April 2023
Unprompted review
Good experience overall
6 April 2023
Unprompted review
Great experiences as a casino
Great experiences as a casino. Sometimes I win and sometimes I lose. But it’s the thing os lucky games.
Thanks bacana
User: Hotaruko
6 April 2023
Unprompted review
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