BabyDoc Shop Reviews 

239
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 137 reviews, most reviewers were somewhat happy with their experience overall. Consumers commonly receive items on time, with some noting prompt delivery within a few days of placing their order. Many buyers appreciate the assistance from the staff, finding service helpful and knowledgeable during in-store consultations. However, some people were dissatisfied with the delivery timelines, reporting situations where orders were significantly delayed or never arrived according to initial estimates. Reviewers frequently mentioned issues with products, such as receiving incorrectly coloured or damaged items, or experiencing missing parts in their orders. Conversely, a small portion of people felt that customer support was inadequate, citing slow responses or a lack of resolution for concerns.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery_service. While many consumers report frustrating delays, missed... See more

Order

People report ambiguous experiences with order, as opinions on the process vary significantly among... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery, reflecting a wide range... See more

Customer service

Reviewers highlight negative aspects of customer service, frequently reporting a frustrating lack of... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are friendly, knowledgeable,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We are expecting our first baby in July. We visited Baby Doc Shop earlier in the year for a personal shopping appointment which we found really helpful. We were helped by Evelyn who was really knowled... See more

Rated 5 out of 5 stars

We’re expecting our first child in October and bought a stroller, cot, and high chair from Baby Doc Shop. Each time we visited the store, we received excellent advice and support. When the... See more

Rated 5 out of 5 stars

Ordered a baby crib and it came 2 days later. Super fast service, the crib came in multiple boxes as it transforms while your child grows - these boxes were well labeled and meant we could store the... See more

Rated 5 out of 5 stars

We have bought from baby doc shop a few times and have had a brilliant experience, especially in store. I didn't get the store managers name but she was extremely helpful and couldn't do enough for us... See more


Company details

  1. Baby Store

Written by the company

The BabyDoc Shop are Ireland's Buggy Experts! Whether you're buying a buggy, car seat, high-chair, nursery item or picking up some handy accessories - you're guaranteed to get the best advice at the BabyDoc Shop! We stock a full range of all the best brands, including UPPAbaby, Bugaboo, Cybex, iCandy, Maxi Cosi AND we offer a price-match guarantee & flexible payment options (deposit secures stock). Shop online at the BabyDocShop.ie or visit us in-store in Dublin or Limerick.


Contact info

3.2

Average

TrustScore 3 out of 5

239 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.2

All reviews

(239)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I've ordered several times online with BabyDoc Shop. They are always the best value for big price baby items and if the item is in stock, you will nearly always have it the next day. Lovely customer service to deal with also.

26 March 2025
Rated 5 out of 5 stars

Very helpful over the phone

Very helpful over the phone, saved me travelling to the store. Fast dispatch as my item was in stock.Told me about newer model coming in case I didn't know but there was no pressure to buy. They have great knowledge about their products.
Answered lots of questions for me

31 January 2025
Rated 5 out of 5 stars

I would highly recommend BabyDoc shop

I would highly recommend BabyDoc shop. They price matched a product for me with no problem at all. The customer service was excellent. My order was shipped a few hours after it was placed & I received it 2 days later.
I will definitely be ordering again.
Thank you for a wonderful experience using BabyDoc shop.

29 January 2025
Rated 1 out of 5 stars

Do not purchase from them

Awful service. Ordered a car seat and money taken from my account.
Contacted them 5 weeks later and they are unable to provide the seat and I can no longer source it anywhere else as it was discontinued in the five week gap.

I rang and was told that accounts would have to contact me, they couldn't transfer me. I asked them to ring me to discuss it and they "couldn't get through"

So have emailed my wish for a full refund which I will be keeping an eye on my account for.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and efficient customer service

I recently got a new double buggy and only decided the day before we went away that we needed a travel bag for it. The team at BabyDoc were incredibly helpful via WhatsApp in figuring out the likelihood of getting it to me on time (it wasn’t in stock in my local store). The bag was delivered really quickly (a little over 24 hours after I ordered) but even if it hadn’t, the customer service and communication with Genevieve was fantastic! Would definitely recommend BabyDoc and we’ll continue to shop with them!

9 January 2025

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