Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
Company replied
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Review summary
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Reviews shaping this summary
Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Friendly Expert Advice
Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
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Perfect
The delivery was on time, when package arrived it was easy to assemble and quality was spot on more than was you expected.
22 January 2026
Reply from Baby and Child Store
Dear Oluwatosin
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the product
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Olivia
Thank you for taking the time to provide your feedback and we are pleased to here that you happy with the price and shipping.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Amazing service
Amazing service . Start to finish . And a quality product .my daughter loved it
18 December 2025
Reply from Baby and Child Store
Dear Paul
Thank you fo reaching out and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Shopped here a few times always…
Shopped here a few times always excellent service knowledge and prices
24 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Sara
Thank you for your feedback and welcome back, we are pleased to hear that you were happy with the service again
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
First time and overall very good
First time and overall very good, we were recommended by friends who had used before, everything was as promised and great prices and communication
28 January 2026
Reply from Baby and Child Store
Dear Skye
Thank you for your review and we are pleased to hear that you were happy with the experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I ordered furniture which arrived…
I ordered furniture which arrived within the timescale provided by babyandchildstore. The driver was very helpful and brought the furniture into the house for me. The furniture is beautiful! I upgraded the mattress to the dual one which feels very luxurious! I can’t wait to put my little one into the cot bed!
28 January 2026
Reply from Baby and Child Store
Dear Ola
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us again if we can be of further assistance
Kind regards
The Customer Service Team
⭐️⭐️ Extremely frustrating and stressful experience
My order was cancelled by the company due to an error on their side, which immediately caused delays and stress. Although this was eventually corrected, the problems didn’t stop there.
When the furniture was delivered, an essential item – the changing unit – was missing. I reported this straight away and was reassured it would be sent out immediately. Unfortunately, that reassurance meant nothing.
After hearing nothing, I chased again, only to be told customer services needed to speak to the warehouse. Since then, another week has passed with no update, no delivery and no communication. I’ve now been left repeatedly chasing for something that should have been resolved weeks ago.
I urgently need this furniture. The website advertises a 10-day delivery, yet it has now been over a month since my order and I am still missing a vital piece of furniture. The lack of communication and ownership has been incredibly disappointing and stressful.
I would not recommend this company.
29 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Kelly Marie M
Thank you for taking the time to share your experience and we are sorry that you have not been happy with the service provided. In order that we can look into this please can you provide some order details as we cannot identify the order from the details given
Kind regards
The Customer Service Team
Dear Kelly Marie
Thank you for providing more information and we understand that a manager has already been in touch with you to resolve the issues that you have had.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Great website lots of choice and very…
Great website lots of choice and very competitive prices easy to order clear delivery timescales notified before delivery 😀
22 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Queenie
Thank you for taking the time to post your review and we are pleased to hear that you were happy with the service.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Bumble ride stroller
Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fold and it isn't massively an issue fitting into the boot as it's folds rather neatly. Highly recommend to anyone with a child older than 3+, saves spending hundreds on a special needs stroller.
6 January 2026
Reply from Baby and Child Store
Dear Suzanne
Thank you for taking the time ro provide your feedback and we are pleased to hear that you were happy with your purchase, the Bumbleride Speed Stroller. I am sure that the recommendation will assist others.
Please don't hesitate to contact us again if we can assist further
Kind regards
The Customer Service Team
East to use site everything we needed…
East to use site everything we needed at great prices quick delivery all in time 😀
16 January 2026
Unprompted review
Reply from Baby and Child Store
Dear James
Thank you for your feedback and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Very easy to use website and wide…
Very easy to use website and wide selection of products, fast delivery in line with that quoted no opened yet as it is a gift but very pleased overall
20 January 2026
Reply from Baby and Child Store
Dear Chris
Thank you for taking the time to review your experience and that you were happy with the delivery timescale and wide selection of products
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Totally let down by this company
Very disappointed in this company. NO communication on delay with delivery, had to keep contacting them for updates. No nursery furniture & no refund yet, ongoing from 15th December 2025! Have ordered same items from another company with no issues.
20 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Kirsty
Thank you for your feedback and we are sorry to hear that there have been issues with your order. Unfortunately with the details provided we are unable to identify the order but can see that we have reached out to you for more information
Thank you for providing more information and we have identified your order. We can see that this was a pre-order and part of the order the changers did arrive in slightly later than expected. We can see that the refund has already been processed in line with the timescale provided and should be shown as cleared funds in your bank shortly depending on who you bank with.
Kind regards
The Customer Service Team
Great experience for a first time mum
Great experience for a first time mum. Was very daunted by the amount of choice of prams out there but phoned baby and child store and the lady on the phone talked me through some options leading to a stress free process. Ordered was delivered within the timescale.
14 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Lavender
Thank you for taking the time to post your review and we are pleased to hear that you are happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent service
Excellent service, items arrived within timescale shown, great price, lovely furniture (little acorns ellesmere)
8 January 2026
Unprompted review
Reply from Baby and Child Store
Dear Simon
Thank you for taking the time to provide your feedback and we please to hear that you are happy with the service. This is really nice furniture and we re sure you will be happy with it.
Please don't hesitate to contact us if we can of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Deaer Nikolay
Thank you for taking the time to post your feedback and we are pleased that you were happy with the delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Glynis
Thank you for taking the time to provide your feedback and we are pleased to hear that you found smething afforedable.
Please don't hesitate to contact us further if we can be of further assistance
Kind regards
The Customer Service Team
Lovely company
Website is so easy to use! Enquiry emails are answered so quickly. Parcels delivered in such a short time - fab!
21 December 2025
Reply from Baby and Child Store
Dear Hannah
Thank you for taking the time to post your review and we are please to hear that you were happy with the process.
Please don't hesitate to contact us if we can be of further assistance.
Kind regards
The Customer Service Team
Friendly and helpful customer service
I came across the company when hunting for a small Christmas gift that was out of stock elsewhere. Delivery timeframe was listed as just a few days, in time for Christmas, so I added another gift to the order without paying attention to the different timeframe given. Following the automated order confirmation I received an email from customer service informing me the second item would be delivered after Christmas, as advertised, and checking how I would like to proceed. I cancelled the item and received a polite, friendly response. The first item was delivered promptly and the second refunded within a reasonable time.
18 December 2025
Unprompted review
Reply from Baby and Child Store
Dear Jennie
Thank you for taking the time to post your feedback and we are pleased to hear that you were happy with the service
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent service and really nice…
Excellent service and really nice company to deal with, items arrived quicker than advertised communication was excellent and great price will shop here again😀
19 December 2025
Unprompted review
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