Babyaisle Reviews 

Customer care = fake. I sent two e-mails to the e-mails indicated on the Italian website and never received a reply. They show a telephone number on the website but they don't explain that it is a Polish number (no prefix) so if you want to call them you have to pay for an international call.
It seems they are not interested in closing my purchase: I will place the order on another website.

Is it possible to give zero stars??

This company is a real joke. I ordered 2 nursing bras on 29th September, paid 80EUR. Till now (10th December) I don't have neither the items nor the full refund (after making a note at Czech business inspection, they send some 30EUR). I contacted the online customer service some 10 times, wrote some 5 mails... never replied.

My only advice is to order anywhere else to avoid a horrifying experience.

Waited for my order for 3 weeks no one could tell me the delivery date. Just keep waiting. I asked to cancel my order and now still waiting for cancelation and getting money back for 2 days.

I have ordered a baby room and some furnitures in august, from babyland.pl and paid 500 PLN transportation cost to receive it in France.
The delivery time is about 25 to 30 working days.
Now we are mid october, I have no feedback regarding the status of my order except from the chat "your order is in process, someone will contact you to let you know the status of the delivery" since more than 3 weeks. This is really a pity. At least, the customer care should let us know that they are delays and/or give us an approximate date of delivery.
I have asked for the cancellation and refund of the room so I can buy a new one because baby is coming in a few days and I have literally NOTHING because I was happily waiting for the ordered room.
Now I have spent more that 1000 EUR for a room which I will I guess never receive... and hopefully I will get my money back...
A very bad experience I do not recommend!

Worst online shopping experience ever!
I ordered a troller. Then I received an email saying that my order had been canceled. I was waiting for reimbursement and looking for another troller elsewhere. One week later, they sent the troller without asking me if I was still interested.
I received the troller and found out it had a big fault which was very dangerous for my baby. I tried to make a claim via the chat. They always said that somebody from customers service would contact me be they never did.
I also filled several times the form online for claim but still no answer.
After 10 days I looked for a contact email and sent my claim there. A guy answered and told me to pack the troller and DPD would come within 3 days to pick up the parcel. Nobody came. I sent emails to tell them that and used the chat again several days but nothing. After sending more that 10 emails another person answered. She said she would arrange another attempt of pickup. DPD didn't came. I spent a month sending emails to babyaisle and making phone calls to DPD to finally get a pickup.
Two weeks after I still didn't get the refund. So I sent another email. They told me the didn't see what was wrong with the troller. Thank god I took pictures of the fault. I sent it to them. Still had to contact again a week later because I didn't receive the refund. Finally I got the refund more than 2 months after purchasing!

This shop is a joke... I have ordered mattress to my baby cot in middle of December... It is nearly end of January and I haven't received it... no one even been so kind to contact me to inform that my order won't be delivered at all... Highly unprofessional... No recommendation from me!

Waited 2 months for the black friday. The code for sale doesnt work and they tell you they have issue. Issue is that its a scam and they dont do big sales in German shop. In polish shop you can totally see sales.

I ordered a baby stroller, it was fine but I confused the colour and my partner wanted to return it - which we did with no problem.

Delivery, and collection for the return, was all fairly prompt.

Stroller was good... just wrong colour apparently.

Ordered a buggy.
Chat when ordering seemed responsive.
Asked for delivery tracking number to be sent on as had problems with other deliveries and that delivery. They sent on once they had.
Package shipped after a week and arrived a week later.
Quality as expected
Happy with delivery, product and service

I ordered a cot, mattress, breast pump and some other baby items totaling over 150 euros on 5 August. Even though the delivery period is indicated as 1-3 business days, I received my order only today. Everything was as shown on the website.
I would give them 5 stars if they wrote the true delivery period of 7 days to save my from stress. I have been quite anxious after reading poor reviews about this website and the courier service they used DPD. Honestly, I was very worried that I would not receive the proper items or there would be some problem with delivery. But everything went through well, I would make a purchase on their website again.

Definitely not recommended. Difficult to contact with somebody about my delivery.2 weeks waiting for any information,3 weeks waiting for stuff. They didn't let me know why the parcel isn't send until I asked them. The worst online shop I had ever seen.

Absolutely not recommendable !!! Three days after the order you get the good news that the product (which was online as "available" in the online shop) is not available and alternatively only one exhibit is available or another model for a higher price. After insisting that they have to comply with the contract, we received a message that suddenly a new one could be ordered.Delivered was a heavily worn carton, which suggested that the product is not new. The dealer claims that these are "manufacturing defects". You can make yourself a picture of it ....

Pictures: goo.gl / LcWaHJ

Placed an order on the 23 of October, 2018.
The delivery is very fast indeed but I received a wrong product. I ordered a Joie Litetrax 4 AIR (€278) and I was given the Joie Litetrax (€205) instead.

I had to contact them and the consultant (Marta) is so slow to reply and I didn’t even get an apology. We needed the stroller so bad as we were going away in few weeks time, ended up my baby (10 months old) didn’t have anything to use but just a carrier.

I talked to them and said if they could arrange a courier to pick up the wrong product they sent me and send it back to them. They also said they will refund my money ON THE DAY they received it back.

The courier set up a date but got delayed because they provided my address wrongly so they couldn’t find my address. Had to wait another week.

Finally, it was collected. I was also provided a tracking number so I know where it is now.

On the day they received the product back, I messaged them asking for my refund. I don’t even get an email of notification that they got it back and telling me they will refund my money. Its always me who makes the way to talk to them! I had to open a dispute through Paypal because of it as I was scared I wouldn’t get my money back!

Today, they refunded my money through Paypal, but as usual I had to constantly message them in order to do it or else they wouldn’t even care. It is now November 23. Exactly a month of wasting time trying to please them and stressing out because my poor baby didn’t have anything to use! Its not like we are rich to buy another one while we wait for them to refund the money back!!!

You can say I had a very bad experience from this.
Thanks to Michal though, one of the consultants I talked to once when Marta was off from work. At least Michal apologised for the trouble.

Goods came within a few days (car seat ) a great product at a far cheaper price than if I had purchased in England. Was worried having never purchased goods from this company /abroad again but I needn't have been as a great service provided from start to finish.

I ordered a babyjogger city elite with a rain cover thursday, it shipped the next day and i received my package on Wednesday - less than a week from ordering to i had it in hand - very fast delivery and everything in perfect condition.

Product didn't arrive (empty box) and babyaisle.de would not answer emails and would not send a new one out or cancel our order. Very unhelpful staff. Had to go through PayPal to get my money back. Do not use them!

This place is amazing. I'm completely blown away. I ordered the Mutsy Evo Urban Nomad Pushchair seat on Sunday night (11:30pm), and here we are, 4 days later in Denmark - my package just arrived 10 minutes ago, and it's in perfect condition. I can't believe how smooth this experience was. Will definitely be shopping here again!

The only thing that I would've liked was a track & trace option (which I couldn't find) for my package, but the customer service was brilliant. They just let me know my order was shipped and that I could receive it any day now.

Even though he website can improve a bit (especially on the English version, where the language is not always fully correct), these guys offer very good products at a cheap price. I bought a baby chair for the car, and it arrived rather quickly. I can only recommend them.