Bababoom Ltd Reviews 

281
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Becky and the team at Bababoom were super helpful and knowledgeable, making us feel so comfortable and well informed with all our purchase choices They were able to talk through our options in a lo... See more

Rated 5 out of 5 stars

What a great informative & impartial appointment. Super friendly, no question was left unanswered, allowed us time to talk together, no pushy sales, honest & open on products & no pushy sales. A real... See more

Rated 5 out of 5 stars

Beautiful shop, stock only the best, safest products for baby.. all midwife approved! Service is amazing each and every time we’ve been in, all the girls really listen to what you need and giv... See more

Company replied

Rated 5 out of 5 stars

I have alwaya purchased my sons stuff from furniture to prams from Bababoom. Each time i needed to upgrade his car seat i have also visited bababoom who have always been so helpful at explaining the p... See more

Company details

  1. Baby Store
  2. also in
  3. Baby Clothing Store
  4. Gift Shop

About Bababoom Ltd

Written by the company

Established in 2010 by a Midwife and mum, this family run business prides itself in outstanding customer service. Bababoom is not your average baby shop, having appeared on numerous TV shows and with one of the highest Instagram followings in the Uk the store is loved by celebrities and influencers alike. The team are very focused on your individual family needs. The world of ‘baby bits’ is so vast that our team have hand picked collections to ensure you are offered the latest high quality products from prams, car seats, nursery furniture, gifts and clothing from newborn up to 12 years, all approved by our midwife with safety being our number 1 factor when researching.

When you shop with us you will find a different experience with the team encouraging you to think about your lifestyle and what your parenting needs will be rather than encouraging you to add anything and everything into your cart.

Our mission is to not only be a luxury baby and pram boutique but to offer specialised advice for mums and dads to be which is happily given in store and online through our live chat to ensure you have the best possible experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

281 reviews

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4.4

All reviews

(281)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding customer service and overall experience

Our shopping experience at Bababoom was the best example of outstanding customer service that I've ever had. My husband and I visited twice, both times on busy Saturdays, and were treated as if we were the only customers in the store. Tash listened to exactly what we needed, and helped us find the perfect pram and car seat for our family. Before our first visit, we were nervous, overwhelmed, first-time parents with no clue how to shop for essential baby items. This feeling didn't last long because of how welcome we were made to feel, and we were able to completely trust the expertise of each staff member we met. I think it's particularly helpful that the discount offered if you decide to buy after a demonstration is valid for four weeks - this means there is no pressure to buy immediately, and it is expected that customers will need to go away and consider their decision, perhaps wait until payday etc. I can't recommend Bababoom enough, they have got it exactly right.

21 July 2023
Rated 1 out of 5 stars

Starting from the fact that the…

Starting from the fact that the delivery took ages (weeks), not something that I would expect hovewer the seller said that they are waiting for the item to come from Stokke... If I would know that they do not have this product in stock I would order straight from manufacturer. Second thing is that item arrived with Manufacture issue (zip stitched incorrectly ) so item not functional and the company asking me to pay for return Lol! never shopping with them again.

25 May 2023
Unprompted review
Bababoom Ltd logo

Reply from Bababoom Ltd

Good Afternoon Majka, thank you for taking the time to leave a review and I am sorry that you felt a 1 star was warranted.

Your delivery did take 13 working days to arrive with you but you had been kept informed of the time frame and were happy to wait for this as Stokke themselves were waiting for these to come back in stock.

With regards to your concern regarding the Zip, as explained in our email this is not a faulty product. The new improved design is that the zip is 'hidden', and zips inside so that all aspects of the zip are away from the baby and is a new improved safety feature that all modern versions of the mattress cover have.

As also mentioned in our email, should you wish to return the product for a return you are welcome to do so and the address has been provided. We would not cover the cost of returns unless faulty.

On a final note I am sorry to see you are not planning on shopping with us in the future but wish you and your family well.

Rated 5 out of 5 stars

Great local baby store

Great local baby store. Megan and team were very helpful with questions around our next car seat and getting it sourced for us.

15 May 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Jodie, thank you so much for taking the time to leave such a lovely review. Megan is independently IOSH car seat certified and safety is paramount to us all so glad we could help. I will pass on your kind words and we look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Great service from the team and product…

Great service from the team and product knowledge in helping us choose a new lightweight pushchair

10 May 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Natalie, thank you for taking the time to leave such a lovely review, I will pass this on to the team and we look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Excellent service and knowledgable…

Excellent service and knowledgable staff to help us find everything we needed. Also, great value for money

5 May 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Jayne, thank you for taking time to leave such a lovely a review. So pleased we were able to help you and thanks for mentioning that our pricing is great, just how we like it.

Rated 5 out of 5 stars

I really love this shop

I really love this shop, the staff are so knowledgeable, polite & helpful they made my shopping experience for my baby so nice. I would highly recommend coming here for your baby products it is such a pleasant experience.

14 April 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Laura, thank you for taking the time to leave such a positive review and we are delighted that we were able to help you at such an exciting time. Look forward to seeing you again soon in store and of course can't wait to meet bubs x

Rated 5 out of 5 stars

Great customer service

Great customer service, will def buy from here again

12 April 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Gemma, thank you for taking the time to leave a review and glad to see we were able to help. Look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Went here to choose our pram

Went here to choose our pram - very helpful staff, took plenty of time to talk us through/demo all the options

31 March 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Jess, thank you for taking time to leave such a lovely review and glad we were able to help. We look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Super helpful store and online team

Super easy and helpful store and online staff. Thank you

2 April 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Thank you for taking the time to write a lovely review, Spencer. We are pleased we could help you and look forward to welcoming you back in store when you come to collect your order :)

Rated 5 out of 5 stars

Great team and communication

A big Thank you to Becky and the whole Bababoom team! I was after a particular item, which we didn’t realise would be so challenging to get hold of, but the team managed to hunt them down with the supplier and deliver them. I was kept updated throughout and never made to feel like a nuisance for calling. I’m really grateful and appreciative of everyone’s efforts. Thank you again

17 March 2023
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Reply from Bababoom Ltd

So very glad we were able to help you Karen and that items were worth the wait. Look forward to helping you in the future. Kind regards, The Bababoom Team

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast delivery. Wouldn't hesitate to use again

8 March 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Kayleigh,
Thank you for the lovely review! We are so pleased you had a positive experience shopping with us. We will be sure to pass this on to the Customer Service Team :)

Rated 5 out of 5 stars

Very helpful in store with good product…

Very helpful in store with good product knowledge

14 March 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Rosanna,
Thank you for taking the time to leave us a lovely review. We are pleased that you felt the service you received in store warranted a 5* review! As a small business, your reviews are really important to us! We look forward to welcoming you back in store soon.

Rated 5 out of 5 stars

Megan is amazing!

Megan was so amazing, helpful and knowledgeable. She made the experience so much fun and completely stress free!

12 March 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Emily,
Thank you for taking the time to leave such a lovely review. We will be sure to pass this on to Megan!

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, beautiful shop and super friendly and welcoming.
Thank you

10 March 2023
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Lucie,
Thank you for leaving us such a lovely review. We are so pleased you enjoyed your experience and took the time out of your day to leave us this wonderful feedback!

Rated 5 out of 5 stars

Can’t fault them

Had a problem with car seat but they had sorted it with in a day I had a new one the next day and is spot on I would love to thank u for great service

2 March 2023
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Reply from Bababoom Ltd

Hi Sally & Wayne, Thank you for taking the time to leave a review. We are very pleased to be able to help you.

Rated 5 out of 5 stars

Very helpful! Will be back!

Being first time parents, people who know what there talking about are what we needed after going to the baby show and not getting to speak to anyone! helpful and knowledgeable staff. Competitive prices and everything you need under one roof! Perfect place to go for all your baby needs! Thank you for your help ladies! So excited to receive our Stokke cot xx

4 March 2023
Unprompted review
Bababoom Ltd logo

Reply from Bababoom Ltd

Hi Paige,
Thank you so much for leaving us such a great review! We are glad you got the advice and guidance needed to make the choices that were right for you. We will ensure we pass your feedback on to the team in store. We look forward to welcoming you back soon :)

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