b·bold Reviews 392

Reply from b·bold

May 26, 2026

Hi there,

Thank you for taking the time to share your feedback. We’re so sorry to hear how disappointed you’ve been, especially as you’ve been such a fan of our Smart Mousse.

We completely understand how frustrating it is when a product you loved and trusted is no longer available. Just to clarify, the Smart Mousse formula itself wasn’t reformulated, the product was unfortunately discontinued. Our Express Mousse is the closest alternative we currently offer, however it is a different formula, so the development and end result can vary compared to what you were used to with Smart Mousse.

We really appreciate your honest feedback regarding the colour payoff and performance, and we completely understand that it may not give you the same finish you loved previously. Everyone’s skin and tanning preferences are different, which is why we also offer a range of formulas including mousses, liquids and serums that may suit you better and help achieve the glow you’re looking for.

Please feel free to reach out to our customer service team, we’d genuinely love the opportunity to help recommend the best product and shade for you based on the results you previously got with Smart Mousse.

Kind regards
b·bold x

Reply from b·bold

May 26, 2026

Hi there, thank you so much for taking the time to leave your feedback, we're really sorry to hear you didn't love our product on first go!
In order to get the best result from both of your products we recommend following the below steps.

For face serum, we typically recommend applying this to clean, dry skin in order to get the best results as sometimes the ingredients in your skincare products may not work well with the ingredients in the face serum. However, if your skin is more dry, we recommend applying a light layer of moisturiser before going in with the face serum on our buffing brush.

To get the best results with tanning serum, we recommend prepping your skin such as shaving and exfoliating 24-48 hours prior, we also recommend using an oil-free moisturiser as oil based products can interfere with the products developing process.

We can understand how frustrating it can be when a product doesn't work for you on the first go. Everyone's skin is different and what may work for someone else might not work for you. Unfortunately, we are unable to process any refunds or replacements for products which have been opened and used. We're sorry for any inconvenience.
Please feel free to reach out and we are happy to offer more advice or recommendations! We hope this helps!

Kindest Regards,
bbold x

Reply from b·bold

Updated Apr 8, 2026

Hi there, thank you so much for taking the time to leave your feedback, we're really sorry to hear your tan didn't develop as expected. It sounds like you followed the exfoliation step perfectly. One thing we would recommend is avoiding applying moisturiser or any products directly before tanning, as this can create a barrier on the skin and affect how the tan develops and holds. Everyone's skin can also take to tanning formula's differently, so it might be that a different formula would work better for you. We'd be more than happy to chat this through and find the perfect match for you. Please feel free to pop us a message so we can help further, we'd love to turn this experience around for you.

Kindest Regards,
bbold

Reply from b·bold

Jul 24, 2025

Hi Rachel,

Thank you for taking the time to share your experience. We’re really sorry to hear that you were disappointed with how things were handled. We completely understand how frustrating it must have been to receive an item that had leaked, especially when it was intended as a gift.

As soon as you got in touch, our customer service team looked into the issue and offered a 50% refund on the affected item. This is part of our policy when a single product in a bundle is slightly damaged in transit but the remaining items are still usable. This way, we aim to resolve the issue quickly while allowing you to keep the products. We’re sorry this didn’t feel like the right outcome for you.

That said, we understand you weren’t satisfied with this outcome, and since then, we’ve been in active contact with you via email, where a prepaid return label has already been arranged. Given that we’re currently resolving this directly with you. Please know our team always work to resolve situations fairly, and we genuinely tried to offer a resolution in line with both your concerns and our policy.

We care about our customers and their experiences and always aim for the best outcome for both parties. We appreciate your patience and hope to get everything wrapped up smoothly.

Kind regards,
b·bold x

Reply from b·bold

May 28, 2025

Hi b·b,

Thank you for taking the time to leave your feedback. We're truly sorry to hear about your recent experience. We absolutely understand how frustrating this must have been, especially with the excitement of an upcoming holiday.

We really appreciate you reaching out to our customer service team and for sharing images - it’s always helpful for us to understand what’s gone wrong. In cases like this, we do kindly ask for more information such as the batch code and for the product to be returned so our team can investigate thoroughly and take any necessary steps to prevent it happening again. Unfortunately, as the bottle had already been disposed of, we weren’t able to complete our investigation, which we completely understand must have been frustrating.

That said, we're genuinely sorry this was your reintroduction to b·bold following our rebrand. It's certainly not the standard we set for our products or service, and we’re taking your feedback seriously to ensure situations like this are avoided in the future.

We’d still love the chance to make things right. Please feel free to drop us another message - we’re here to help and would be happy to discuss how we can restore your confidence in us.

Kind regards
b·bold x

Reply from b·bold

May 28, 2025

Hi Rachel,

Thank you so much for your kind words about our instant airbrush - it means a lot to hear it’s your go-to product!

We're really sorry to hear about the spray issues you've experienced. This definitely isn't the experience we want our customers to have, and we completely understand how frustrating it must be - especially when it’s happened more than once.

We've checked across all our platforms and unfortunately haven’t been able to locate any correspondence from you. We’d love the opportunity to look into this properly and make things right, so please do reach out to us directly at info@b-bold.co.uk with relevant details (including batch numbers located at the bottom of the bottles), and our customer service team will be more than happy to assist.

Thank you again for your feedback. We hope to hear from you soon!

Kind regards,
b·bold x