Azzurraclo Reviews 

290
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, finding them impressive, high-end, and true to size, with some items receiving numerous compliments. Reviewers often highlight the accurate fit of garments as presented on the website, and the pleasant feel of the fabric. The website is generally easy to navigate, and some customers have experienced helpful advice regarding sizing. However, some people were dissatisfied with the product quality, describing items as poor, cheap, and not matching online images. There is significant concern about the return policy and refund process, with many reporting difficulties in returning items, receiving incorrect products, or not getting promised refunds. Customers also noted issues with inaccurate sizing, items arriving damaged, or colors differing significantly from website representations.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many customers expressing satisfaction with the... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the great quality, consistent fit, and... See more

Return policy

Customers express significant dissatisfaction with the return policy, often finding it impossible to return... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction, citing happy experiences, and... See more

Refund

People report negative experiences with refund, citing issues such as being denied full refunds for deeply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to navigate site, the dress arrived and it’s lovely. The only reason I couldn’t give 5 star rating is because of the long delivery time

Rated 4 out of 5 stars

Dresses were lovely. Took a few weeks to arrive. Didn’t realise no refund on sale items. Emails took a while for queries. Did get 15% off refund for dresses. You get a flyer for free jewellery which I... See more

Rated 3 out of 5 stars

Fit of dress exactly how presents on website, but very disappointed with the difference in colour, website presented it as a metalic/goldy colour...when it came it was oranges and browns. Very disappo... See more

Company replied

Rated 3 out of 5 stars

The customer service is great, but the quality of the products is so bad, the only thing worth the investment is the black top! Other than that the dress came orange, when on the website it displa... See more



Contact info

3.5

Average

TrustScore 3.5 out of 5

290 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.5

All reviews

(290)

112 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t buy from here I’m so disappointed…

Don’t buy from here I’m so disappointed by my order I thought I was getting good quality clothes but none of my items have size tags or cleaning instructions tags. The threads inside my items are hanging off the seams and their clothes are cheaply made. This is false advertising and misleading! Don’t waste your money!!!

15 June 2026
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Hi Lolo, We're sorry to hear that your order did not meet your expectations. We take feedback like this seriously and would appreciate the opportunity to review the issues you've experienced. Please contact our support team with your order details so we can assist further.

Rated 5 out of 5 stars

Bought it on a whim

Saw it, liked it, ordered it without overthinking and I'm so glad I did. It arrived quickly, the quality is great and it fits really well. Sometimes the impulse buys are the best ones.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Confidence

I dont always feel great in what i wear but this dress made me feel genuinely confident. The cut is really flattering and it sits perfectly.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed

I keep touching the fabric because it feels so nice. It's soft but has a real substance to it and it drapes really beautifully. You can tell it's made well. Really impressed with the quality.

16 May 2026
Unprompted review
Rated 2 out of 5 stars

Do not order

Customer service was efficient after a few tries, and they resolved the issues I had with the two orders. The quality of the dresses is awful, and it took quite some time to work through the communication. I would not order from this company.

8 June 2026
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Thank you for your feedback. We're glad our customer service team was able to resolve the issues with your orders, but we're sorry to hear that the product quality and communication did not meet your expectations. We appreciate your comments and will use them to improve both our products and customer experience.

Rated 5 out of 5 stars

Helpful with sizing advice

I wasn't sure between two sizes and messaged to ask. They gave me really detailed advice and I ordered the right size first time. Dress fits perfectly. So glad I reached out before ordering.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Real Support

Ï've dealt with so many automated responses from brands and this was nothing like that. A real person replied, actually read my message and helped me properly. Really appreciated that. Great experience.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fits like it was made for me

I'm usually really difficult to fit but this dress sat perfectly on my body. The waist hits in exactly the right place and the length is ideal. Felt really confident wearing it. Will definitely order again.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Really happy

I have three events coming up and I'm wearing this to all of them. It photographs so well and it's comfortable enough to wear for hours. Really happy

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The dress is stunning but what really…

The dress is stunning but what really stood out was the support I got when I had a sizing question. They were so helpful and responsive. Felt like a brand that actually cares. Will definitely be back.

6 May 2026
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Hello Payton,

Thank you for your kind feedback, we are really happy to hear that you love the dress and had a positive experience with our support team. We always aim to be helpful and responsive, and we truly appreciate your trust and support.

Rated 5 out of 5 stars

My mum is very hard to impress when it…

My mum is very hard to impress when it comes to clothing and even she said this dress was beautiful. That tells you everything.

16 May 2026
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Hello Nicole,

Thank you for your lovely feedback, we are really glad to hear that even your mum was impressed with the dress. It means a lot to us that you are both happy with your purchase, and we truly appreciate your support.

Rated 5 out of 5 stars

Much needed refresh

I've been trying to build a more considered wardrobe and the dresses from Azzurra is exactly the kind of pieces I was looking for. Classic, well made and genuinely versatile.

30 April 2026
Unprompted review
Azzurraclo logo

Reply from Azzurraclo

Hello Kenzie,

Thank you for your kind feedback, we are very happy to hear that our dresses fit well with your vision for a more considered wardrobe. We truly appreciate your support and are glad you value the quality and versatility of our pieces.

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