Azzlee Reviews 666

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 175 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products received, noting that items often did not resemble the pictures on the website and were of poor quality, with cheap materials and bad stitching. Reviewers also frequently reported issues with their orders, including non-receipt, long delivery times, or receiving incomplete orders without explanation. The return policy and refund process were major sources of frustration, with many finding it impossible to return items or obtain a full refund, often being offered only partial refunds to keep unsuitable garments. However, some customers also noted that a few items fit well and looked as pictured, with decent quality for everyday wear, and a few even found the styles trendy and the sizing chart accurate. A small portion of people felt that the customer service was helpful, patiently working with them regarding exchanges or refunds, and some received their refunds promptly.

What people talk about most

Product

Reviewers highlight negative aspects of product quality, with many stating that items received were nothing... See more

Quality

Customers had negative experiences with quality, with many reporting that items were of appalling quality,... See more

Order

Users describe negative interactions with order, with many reporting that items received do not match what... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult and often... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid at all costs. Item received did not look anything like as shown on website. Hana of Azzlee tried to offer partial refund to keep the items. Since they breached the Consumer Rights Act I wante... See more

Rated 1 out of 5 stars

Do NOT attempt to make a return! Quality is pathetic. This company is despicable. There is NO phone number to call. NO customer service. NO real people. Only AI, which keeps requesting your cre... See more

Rated 1 out of 5 stars

Total scam, sent numerous emails regarding not receiving my order, never been resolved never received my purchase. They kept my money. Update: I did receive the item, which took a long time, item look... See more

Company replied

Rated 1 out of 5 stars

Received three dresses today and the negative reviews confirm what I am dreading regarding sending all the items back for a refund! What I have received is nothing like the pictures on the advertiseme... See more


Company details

  1. Women's Clothing Store

Written by the company

Azzlee is the global leading online retailer for tops, bottoms and dresses. Our dedicated fashion buyers, who have more than 10 years' experience in this industry, use their skill and knowledge to spot the trend of the curve and bring the most stunning and fetching stuffs for our customers. Customers can browse the vast online selection and choose their favorite clothing with great satisfaction. Azzlee prides itself on exceptional customer service, fast shipping, easy returns and affordable prices. Note: There is no phone support. Do not call phone numbers left by unverified people on third-party websites.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

666 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Please avoid!

The item eventually arrived one month later and was nothing like the images on the Azzlee website. The quality was poor and the fabric cheap. There was little to no communication regarding the progress of the order and to top it all the return address was New Jersey, USA. This was a costly mistake in terms of shipping fees and I urge others to avoid this company.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

I have never ordered from this company

I have never ordered from this company, I thought I would check the reviews first. Thank goodness I did! I want to say a big thank you to everyone for taking the time to write a review, I'm so sorry you've all had such a rubbish experience.
Needless to say I'm staying well away

15 May 2025
Unprompted review
Rated 4 out of 5 stars

Terrible website products very cheap false advertising.

wow what a rip off!!! i hope this company shuts down the quality on these items are so poor its not funny. photos on their website are very different to what they deliver. the cost is also a joke thin and flimsy. shocking
i should of read the reviews , i will never ever ever shop here again, ever.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

No delivery

No delivery. A dress ordered and paid for did not arrive. Can't find a customer service number. Even a complaint on TripAdvisor did not stir them. Wish to warn others. I believe that I have lost money fraudulently.Company is Azlee fashions.

22 April 2025
Unprompted review
Rated 1 out of 5 stars

It's a SCAM!

Edit (6/11): Finally got and returned the dress to them (had to pay to ship it back, smh). Confirmed that everything was in order and my refund should be on the way within "3 to 15 business days". So far I've received 2 emails saying my refund can't be processed because I have an "open chargeback". I confirmed that no such thing existed either through the app I used for payment or my bank. It's almost as if they don't want to issue the refund. Imagine that.

I would give them 0 stars if it was possible! I ordered an item on 4/28 and paid $25 to get "expidited" shipping. They don't know the meaning of the word! I needed the dress for a function on 5/10. I'm still waiting on it. Contact via their website/email doesn't work (still waiting on a reply). I found a phone number and tried to reach out. Its for some foreign country and you can't get through anyway. I disputed the charge and I'm waiting on a resolution (I want all my money back, including shipping!).

Do. Not. Waste. Your. Time. They. Are. Scammers.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Don't get scammed as I did

OMG, why didn't I check out this company before I ordered. The material is horrible, the sizes aren't correct. I ordered cotton and got polyester for one pair of pants out of the three I ordered. Please do not order from this company. I'm returning my items without trying them on and hope Azzlee honors their word about refunds.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service. Not a UK Company.

I ordered 4 items.2 of which as informed via email, were not available.Then 1 of the 2 tops I ordered was the wrong style.
Now for the saga!They offered a pittance to keep the top,which I refused.I insisted a Full Refund.They asked for a photo of the top and of the packaging had code.
For some weird reason.My computer would not recognise their email address.So I have filled up the form on their website.But still no contact.!!!!!

28 March 2025
Unprompted review
Rated 1 out of 5 stars

terrible quality

clothes took forever to arrive. terrible quality. returned them, still waiting for my refund. will never order from them again.

1 April 2025
Unprompted review
Rated 2 out of 5 stars

Check and trust reviews before making a purchase

I ordered 6 items. The shipment sent was missing a sweater. I contacted Azzlee who sent me a link to choose a different sweater. This sent warning bells of phishing and I asked for a refund instead. Told it would be refunded to my card within 3-15 days. Well it’s day 14, so maybe tomorrow or kiss the money goodbye??? Anyway Azzlee asked for reviews on the items I received. The vintage rose jumpsuit was the item I gave a 4. I expected it to be cotton or linen but it’s silky like a scarf. I like the vintage colors and it washed well. The other 4 items were disappointing. The ethnic blouse was cartoonish and cheap looking and I donated it. The 2 remaining shirts were ok. One had nice material but the picture was a decal. The other was a polyester sweatshirt (not cotton). The picture and colors were nicer. Well needless to say I didn’t give any of the items a 5. Guess what, not one of them has been posted on Azzlee. Seems like they only post 5 ratings? I guess it’s true, if the prices seem to good to be true then they probably are!!!

2 May 2025
Unprompted review
Rated 1 out of 5 stars

not happy

I have been asking for a refund on item that was not sent. and a return label for other 2 items. capri only had the lace design on one leg and the mother of bride dress was nothing like photo. I want a full refund on leggings that were never sent. If you want to give me 75% refund and keep items I will consider that other than that full refund and return label You just can't take peoples money. order #AZL250422124432951 Charlene Fowler

3 May 2025
Unprompted review
Rated 2 out of 5 stars

I ordered 3 tops from Azzlee

I ordered 3 tops from Azzlee. Two of them were nice but the "Comfy Plain Buttoned V Neck short sleeve top" Was flawed. Along the front bottom edge, the two sides didn't match. One side was straight and the other side was bowed upward. I contacted Azzlee and sent pictures. They wrote back that it was fine. It was not. The model in the ad had her hand in her pocket right where this problem is and the bottom edge was bunched up in her hand, so maybe she was covering it up.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would! I ordered two “mother of the bride” dresses. They never arrived. They say there was a problem with the delivery company. They will not give me a refund! Basically this is theft! DO NOT BUY FROM THIS COMPANY!!!!

6 May 2025
Unprompted review
Rated 3 out of 5 stars

Some good some bad

I am not sure which of the three stores I ordered from but the order came within a good time frame. The products were not what I was hoping for although I kept the top which was nice.
Two items were very cheap quality and listed as the same colour Lt Blue and one was definitely mauve. I requested a return label and they responded quickly by giving me a 30% refund and allowed me to keep the items. Paying the shipping back was too costly so I accepted the refund and it was deposited into my bank within a week of my request.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking 8 8days a go I said for 2…

Shocking 8days a go I said for 2 dresses with express delivery chased the item as it was 7 days in .... only to be told that there is. NO stock ......REALLY needed for a wedding ..... DON'T waste your time ... now waiting on my full refund!!!!!!!!!!!

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Cheap junk

The fabric was the very cheapest. What looked like embroidery was a PICTURE of embroidery sewn on to the front of the shirt. The worst possible junk. And impossible to return. STEER CLEAR!

2 May 2025
Unprompted review

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