Goody by AZ-boutique.fr Reviews 2

What a truly horrific experience. I ordered plates from these people and they were the wrong size. So I called up to ask for return details. What I got was a nasty irate woman barking at me in broken English. ‘You Selected size, your fault, no return’ wow. That was the polar opposite to what I expected. I asked for a return address and now I am being ignored thankfully i paid via PayPal so they will pick up the slack if not I’d rather have them tell me no rather than this extremely rude customer service lady. The plates fitted in the palm of my hand and could have been laughable in a different situation. But what hideous customer experience full stop

I ordered from AZ Boutique about £150 of Amefa cutlery. The website showed knives with Amefa branding. Instead, I received knives that said "Inox" in two different fonts on the knives, which made the cutlery look mismatched and cheap, and made me question the goods. Perhaps factory seconds? Moreover, some of the cutlery had minor manufacturing defects such as small dents and scratches.

I sent photographs of what was wrong with the cutlery and asked for a full refund including shipping as the goods weren't as advertised. The customer service team disputed this very firmly. I even had to provide a screenshot of their website to illustrate that they were showing Amefa branded knives and not knives with writing saying inox in two different fonts like those I received. The customer service person said these were the correct goods and accused me of having sent an old screenshot that wasn't up-to-date, so I had to send them a photograph of their website while holding a copy of the day's newspaper that showed the knives displaying Amefa branding.

Despite my best efforts in obtaining a full refund, I was told I would only be given a refund of the cutlery but not of the shipping costs as AZ Boutique maintained that the goods were as advertised, and it wasn't their problem whether the knives have Amefa branding or something else as they just sell whatever the supplier gives them. I told customer service it's like if I had ordered Nike branded shoes that arrived without Nike branding and had minor dents/scratches/scuffs, but to no avail.

Upon receiving the cutlery, AZ Boutique customer service declared again the goods were as advertised, and they disagreed about the cutlery having minor defects so no shipping refund. I finally received the refund minus the shipping charges.

I can categorically confirm that I will never use AZ Boutique again.

The only positives were that the cutlery was shipped quickly and despite the awful responses and rudeness, customer service responded quickly. Packaging was poorly done. I would be wary of ordering glassware from them if that's typical of how they package goods.