What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although... See more
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What an amazing company! Their staff is top-notch and BEYOND WONDERFUL to deal with, by every measure. They are helpful, knowledgeable, creative and responsive. I live on the east coast, and although... See more
Company replied
Ayla is truly a treasure of beauty and self care in San Francisco. Dara has created a haven of wonderfully curated products from around the world. I so appreciate the personal attention and sincere re... See more
Company replied
I have been buying skincare products from Ayla/Dara for more than 12 years, almost since Dara first started Ayla Beauty. Every item I have purchased has been excellent. The team does great product... See more
They were super nice, and so helpful. The items were hand picked by industry veteran founder for its healthy ingredients! I think a great beauty shop shouldn't jus deliver the most effective nontoxic... See more
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey. Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco. Please note that we are not related to a company based in Australia with a similar name.
Bush Street 1825, 94109, San Francisco, United States
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Replied to 33% of negative reviews
Typically replies within 2 weeks
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I appreciate the in-depth product descriptions Ayla provides. As someone with reactive skin I want to read more than just "good for all skin types" because we know that is ridiculous. While I haven't had success with every purchase I trust Ayla's curation and dedication to offering quality skin care.

Reply from Ayla
Ayla has been my go to for skincare products for several years now. They have always provided fantastic customer service. They have so many amazing products and are available to provide answers to your questions.

Reply from Ayla
This candle smells amazing, it's one of my favorites. Bought this one to gift to my mom, I know she'll love it! Shipping was quick, the shop included a couple samples and a kind note :) will definitely shop here again in the future.

Reply from Ayla
EDIT: Bumped up to 5 stars after Ayla explained that their packing peanuts are biodegradable. That's good to know!
ORIGINAL REVIEW:
I almost gave them 5 stars as the shipping was super fast (I live in the same city and it arrived the day after I placed my order), and it came with a very nice handwritten note. They gave several different free samples too.
First time buying from Ayla Beauty and I've only tried one of the 3 products I bought so far: I like it but I think the effects won't be visible until repeated use for at least another 2 weeks. (Typical of skincare and bodycare product.)
I docked off one star as they used packing peanuts that are much harder to reuse or recycle (compared to other packing material like bubble wraps or just papers). The items also skew expensive: I have a gift card and also got 20% off due to Thanksgiving sale which definitely helped. Otherwise the brands they carry tend to be pricier than what I'd typically buy.

Reply from Ayla
In stock, curated, high quality products. I've discovered many products and brands through Ayla. I never get too many emails or spam. Responsive when communication needed. Easy wish list creation.
Only improvement would be more sales/offers.
Even though I don't live near the shop, I get a small neighborhood feel from shopping online with them.

Reply from Ayla
The staff were very helpful in their explanations about the different products.

Reply from Ayla
I love Ayla Beauty! They have great special offers. I just wish I can exchange something for another product sometimes.

Reply from Ayla
I am always impressed that materials are shipped quickly, even in busy seasons.

Reply from Ayla
Great customer service!! Amazing products! I love the samples they send with the products!

Reply from Ayla
Knowledgeable, very helpful customer service. Product came quickly and just as ordered.

Reply from Ayla
I love Ayla. I have been using the Dara Kennedy sea serum for 9 consecutive nights and can already see great results. The most amazing thing is that unlike using retinols my sensitive mature skin is not embarrassingly peeling off my face. This is an amazing product that I look forward to using for a long time! Thank you for making it!

Reply from Ayla
I've been getting my skincare products from Ayla for years. I love the selection of clean products, the expertise advice they provide, and the ability to sample products before purchase.

Reply from Ayla
Superb customer service. The Ayla Guides are passionate, generous, industry experts happy to share healthy beauty info. Products arrive right on time. Dara and her team create a lovely experience.

Reply from Ayla
Fast delivery, cautious of the packaging.
Most of all, I love this product. So efficient ! My hot flush gone. I recommend it

Reply from Ayla
Great website, outstanding customer service and amazing products. I know I can trust that all the products are safe and don’t have terrible ingredients that will harm my health. Ayla is my favorite beauty store! Can’t wait to visit in person one day!

Reply from Ayla
Love the products I’ve ordered. (Myhavtorn) And delivery is quick.

Reply from Ayla
Good to reach a person so I could explain my concerns and order without the internet.

Reply from Ayla
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