Ayi Connect was incredibly helpful in helping my husband and I find a suitable postpartum/'confinement' nanny or 'Yue Sao' - their process makes it really easy for those who primarily speak English to... See more
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We were in search of a caregiver who could provide specialized care for our son's needs. Finding someone with the right experience proved challenging. We knew it because we tried it and weren’t succ... See more
Company replied
I am a medical and academic practioner. My schedule is hectic. Grandma and parents' care were becoming overwhelming. This is where AyiConnect Concierge stepped in and found Ms L. She is a true life sa... See more
Company replied
We engaged with AyiConnection through their concierge service. The first two candidates didn't work out. The staff worked with us continuously and sent us a few more caregivers to interview. We were a... See more
Company details
Written by the company
At AyiConnect, we get it. From personal experience, we understand how difficult it is to connect with helpers who can provide good quality of care and speak in a specific language to authentically address your family’s needs. This includes teaching your child a second language, understanding the needs of your elderly parents in their native language, or simply getting someone to help around the house who also share your heritage or similar cultural values. AyiConnect helps to solve this issue by offering families with specific language needs the chance to connect to reliable helpers that can meet their child care, senior care, domestic care, and learning needs across several major US cities. Our mission is to help families obtain affordable quality help while providing stable job opportunities to skilled, yet under-resourced helpers. We have proudly created a culturally innovative platform that is committed to serving families and making jobs accessible to helpers from all backgrounds. We fully embrace cultural differences, as our network of families and helpers continues to grow more diverse. Customer feedback and satisfaction is extremely important to us. The continued safety and privacy of you and your family throughout the process are our priority. Our platform is fully insured and built with an underlying technology to detect users that do not align with our values. Whether you go through our self-service or concierge, we promise to deliver the best we can. We pledge part of our revenue to go towards supporting the cause of the AAPI community. For the best user experience, please download our iOS and Android apps.
Contact info
United States
- Success@ayiconnect.com
- ayiconnection.com
Highly recommend Ayi Connect, especially if time is limited
Ayi Connect was incredibly helpful in helping my husband and I find a suitable postpartum/'confinement' nanny or 'Yue Sao' - their process makes it really easy for those who primarily speak English to meet and interface with a wide variety of caregivers, and they were very thorough and helpful throughout the process. They found us a match very quickly despite only having a short timeframe before our due date. I sincerely recommend them if you, like me, do not have a network in your area and want the support but aren't sure where to turn.
20 November 2024
Unprompted review
AyiConnection is the BEST
Truly cannot recommend AyiConnection enough! Utilizing their concierge service allowed me to hire staff for an incredibly specific list of needs and they did it with ease. Will absolutely be reaching out to them in the future for similar needs!
1 October 2024
Unprompted review
A very positive experience
AyiConnect was so easy to work with and made the nanny funding process super simple and smooth. Our nanny has been invaluable to us since the birth of our newborn and has really made the post partum experience a very positive one. I have recommended them to my friends who are currently pregnant and would definitely use them again in the future if needed!
29 May 2024
Unprompted review
Thank you Team!
I just wanted to say how thrilled we remain to be working with Jiang Ayi (or 姥姥 as she prefers to be called). She's wonderful with D — and a wonderful cook! — and her help has been invaluable. She is also just an extremely kind, patient, generous, and open-hearted person. And hearing D speak his first words of Chinese fills me with joy.
Anyway, I just wanted to say thanks again for all the time and effort you put in for us. You really made a dream come true.
28 April 2024
Unprompted review
Cannot recommend them highly enough
I recently had the pleasure of using AyiConnect for our family's childcare needs, and I cannot recommend them highly enough. From the moment we reached out, the professionalism and warmth of their team were evident. The matching process was thorough and thoughtful, ensuring our nanny not only met our practical requirements but also fit well with our family's dynamics.
Our nanny, Zeng ayi, has been an absolute joy to have. She is punctual, reliable, and has formed a wonderful bond with our children. Her approach to childcare, which blends educational activities with fun and outdoor play, aligns perfectly with our parenting style. She keeps us informed with regular updates, which we greatly appreciate as working parents.
The administrative side of the service has been seamless, with clear communication and flexibility around our schedules. It's evident that AyiConnect truly cares about the families and nannies they work with, going above and beyond to ensure a positive experience for all.
Having used other services in the past, I can confidently say that AyiConnect stands out for its exceptional service quality, reliability, and the genuine care they show. Our family's life has been significantly enriched by their service, and we are grateful to have found them. I highly recommend AyiConnect to anyone seeking top-notch childcare solutions.
15 February 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
I am a medical and academic practioner
I am a medical and academic practioner. My schedule is hectic. Grandma and parents' care were becoming overwhelming. This is where AyiConnect Concierge stepped in and found Ms L. She is a true life saver! Her attentiveness and genuine warmth have brought so much peace to our home. From grandma's needs to the little things for everyone else, Ms. L handles it all with a smile and a down to earth approach. I can't thank you enough for connecting us with such a treasure during these challenging times.
12 February 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Found a pretty amazing nanny through…
Found a pretty amazing nanny through them. The team is efficient and effective. Set reasonable expectations. Happy with the outcome!
3 February 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
My yuesao has been a lifesaver during…
My yuesao has been a lifesaver during my postpartum period. She was so helpful with taking care of my baby and cooking traditional Chinese soups for me. I am so thankful for her, she taught me a lot about newborns! I couldn’t have gotten through this time without her. Thank you for helping us find her.
1 February 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Caregiver found!
We were in search of a caregiver who could provide specialized care for our son's needs. Finding someone with the right experience proved challenging. We knew it because we tried it and weren’t successful. Then we engaged with the AyiConnect team.
After several months and a few candidates, we finally found an ayi who not only has the necessary experience but also speaks English fluently and is willing to be paid on the book. Beyond caregiving, she's also willing to assist with household tasks. She helps with meal prep and chores, making our lives easier while our son receives the care he needs. We are really happy with her. Appreciate the team for being so top of things.
31 January 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
It's a wonderful agency and they truly…
It's a wonderful agency and they truly care about matching the right Nanny's with the family. I am very thankful to Mike and he has been terrific to work with!
23 January 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Enjoyed our experience…
We have truly enjoyed our experience with AyiConnect Concierge. We are happy with all the Nannies presented to us. The nanny we hired - she’s not only good with our babies, but an incredible cook! She’s introduced us to new dishes we have not tried before, like meat buns with a twist. She’s already traveled with us to China and been really easy going. We feel lucky to have her in our lives.
3 January 2024
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Do NOT recommend
Caution! I would not recommend. I spent $400 & did not get the service promised & when I requested a partial refund, they would not agree.
I contacted AyiConnect to help find a baby nanny for my upcoming birth. They interviewed me first to understand what I am looking for and I made it clear that "some English is a must but broken English is okay." - I even bolded "some English is a must" in my email AyiConnect to emphasize how important that is to me. I cannot speak Chinese and the last thing I want to worry about is being able to communicate with my nanny especially in the middle of the night with a newborn. They said they felt they could help me and they require clients to pay upfront via Zelle or credit card (5% fee). This should've been the 1st red flag - Most other agencies get paid only after you find someone. They said they would send me 2-3 candidates. I asked what would happen if I don't like any of the candidates to which they replied that this has never happened before (i.e. clients not liking any candidates in the 1st batch) - That should have been the 2nd red flag.
1st batch: They sent me 2 candidates, both who did not speak English and required Google Translate to communicate. I gave AyiConnect my feedback that the candidates did not meet my English requirements as discussed.
2nd batch: They said me 2 more candidates, 1 of the 2 required Google Translate. The other one I had to basically forced her to speak some English but I could tell she was very uncomfortable and she much preferred speaking in Chinese. I once again communicated my dissatisfaction and asked for a refund. Instead, they sent me 1 more candidate.
3rd batch: They sent me one candidate that they assured spoke conversational English. At this point, I already looking elsewhere. I expected more than 1 choice. 1 choice is not much of a choice.
I once again asked for a partial refund because I understand AyiConnect did do some work but did not provide the candidates that met my requirement as promised. They misrepresented client satisfaction, stating that they "haven't encountered any issues with the candidates we presented in the first batch". I highly doubt that given that they only sent 2 candidates in the first batch.
I would not recommend people use AyiConnect. There are plenty other agencies and they do not charge clients upfront.
10 October 2023
Unprompted review
Reply from AyiConnect Concierge
Dear Joanna,
Thank you for your valuable feedback regarding our service. We always appreciate insights from our clients, and yours will be incorporated into our ongoing efforts to refine our approach.
Your point about pricing structure is well-taken. We want to clarify that our fees are based on the specific needs and complexity of each case, rather than a standardized percentage of a gross salary. This ensures we dedicate the necessary resources to find the right fit while remaining competitive and transparent. In fact, our fees often fall on the lower end of the industry range for the level of service we provide.
We understand that finding the ideal candidate is not just about qualifications; chemistry and personal fit are also crucial. In this instance, their years of experience and positive references particularly with English-speaking families, remains highly relevant and aligns with your requirements. It reflects our commitment to presenting qualified and suitable individuals.
If you have any additional feedback or specific concerns you'd like to discuss, please don't hesitate to reach out. We are always open to tailoring our approach to ensure optimal results for each client.
We wish you all the best in your search for the perfect candidate, and we remain confident that our services can be a valuable asset in your journey. Sincerely Yours.
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Thankful for finding great candidates
Thank you! You and the Concierge have been finding seemingly really great candidates. I really appreciate the support and facilitation you’ve helped.
4 December 2023
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Concierge Service Worth It
We initially tried to use AYIConnect's free search service, but we could never have found just the help we were looking for without their concierge service. They were professional and very quick, and we feel we have hired someone who is just what we were looking for. A few minor points to improve on-- we had a question about taxes that it took them a long time to understand well enough to answer us, and in their initial search they did not find what we wanted because they had not looked with one specific parameter in mind. However, once this was cleared up, they did an excellent job and were certainly very willing to be redirected. We are very satisfied with our experience.
19 November 2023
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
thanks Ayiconnect
Third time using them, first time leaving a review. I don't typically like to write online, but appreciate all they do. Time after time, they helped us with someone relliable.
4 October 2023
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the ca
Our experience with AyiConnect was pretty smooth. Found a nanny who is good with the kids. Everything was clear. Their expertise was shown from the get-go. They answered all my questions during the call and provided responsive support throughout the whole process.
5 October 2023
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Elaine's passion
Elaine's passion for child care, her clients, their families and her business is one in a million. She is compassionate, caring and sincere which reflects in everything that she does.
26 September 2023
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
Thank you team!
Thank you team for being so responsive and patient with our questions. We are matched with someone fantastic. We love her.
Can’t be happier.
1 September 2023
Unprompted review
Reply from AyiConnect Concierge
We wanted to take a moment to express our gratitude for the reviews you've shared with us recently. Your feedback means the world to us, and we genuinely appreciate the trust you've placed in us. We understand that when you choose our services, you're entrusting us with your cherished loved ones, and we hold that responsibility with the utmost care, knowing that your loved ones are in caring hands. It's customers like you, who place such faith in us, that inspire us to improve each day.
Thank you for being a part of our journey. We look forward to the opportunity to serve you and your loved ones again, and to continue earning the trust that you have so generously given us.
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