I have had the worse experience ever that literally cost my business over R10K in just 2 weeks of waiting for them to active my fibre line. Every time my partner and I inquire we are told that they a... See more
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Absolutely terrible service from both Axxess Fibre and Frogfoot. Our fibre connection has been down for two days. When we call Axxess, no one answers the phone. When we ask for help on WhatsApp, we... See more
⭐☆☆☆☆ Absolutely shocking service from Axxess. I've been paying for poor-quality internet for more than a year. I've sent countless emails and spent hours on the phone trying to get the pr... See more
I have a 500/500 fibre services from Axxess / Metrofibre that runs erracticlly between ZERO, 7 kb/s and 16 Mbps download. Day-tafter day (sunce Theusday 22 Oct 2024), they close tickets, despit... See more
1.3
Bad
106 reviews
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Useless
I have had no less than 12 calls to numerous agents all with different stories in less than a month after my incident where the router was stolen.
I'm simply TRYING TO GET A STOLEN ROUTER ACCOUNT CANCELLED AND them to STOP BILLING ME FOR IT AND REFUND ME FOR ALL THE UNNECESSARY BILLING I AN ASKING FOR A MONTH NOW !!!!!! IM GOING IN CIRCLES HERE
Then I ordered another router, its not working, call support again FOR THE 13TH TIME IN 3 WEEKS - I SPENT 10 MINS ON PHONE HOLDING ONLY, ASK HER TO CALL ME BACK SHE SAYS FINE - NOTHING. NOW I HAVE NO WIFI. TWO ACCOUNTS IM PAYING inexplicably double FOR and nothing to show for it.
I AM OUT OF PATIENCE.
3 March 2021
Unprompted review
Poor service
Poor service. They are not honest they will take your money and not even bother communicating with you. I would never recommend this provider they are full of nonsense
1 February 2021
Unprompted review
Axxess resell LTE and Fibre well
Axxess resell LTE and Fibre well, but don't expect any functional hosting packages and services. Also, their ticket system doesn't look at your issues and relies on a set of customer service macros that almost always ignore the problem one is querying, leading to issues being either delayed or unresolved. Also, if you're in South Africa, avoid their Wordpress hosting and rather go for international options such as Siteground, HostArmada, or Cloudways. Their services are littered with glitches, missing scripts, removed Cpanel functions, and to top it off - their Wordpress hosting actually doesn't support anything beyond 5.3.
25 January 2021
Unprompted review
They are basically thieves!
They took my money and have not delivered any internet and if you call the horrific ‘technical’ support they will tell you to do sub-standard things to reboot your router and sim, none of these methods work and now I’m without internet going on 2 weeks.
I’ve had to order another internet package from a different service provider for work purposes and they have the nerve to tell me that they will not give me a refund even though I am not receiving the service I paid for.
19 December 2020
Unprompted review
Axxess Internet is a rip-off!
Axxess are internet service providers with sub-standard customer service and support and a product which does not work. Axxess are really happy to take your money but think nothing of leaving you with no access to internet.
Their support team can't solve the relentless problems, and then they fob you off with false promises to call back.
And when you finally are fed up with their lack of service and cancel, they then have the nerve to tell you that you need to give a month's notice on a service which they are not even providing!
Steer clear of this lot.
20 October 2020
Unprompted review
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