Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly
Very helpful friendly and quick at resolving my issue.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Jake was very patient and understanding…
Jake was very patient and understanding and solved my issue in the call. Great asset to your company
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Ticket Enquiry
George was very helpful in changing my ticket type for me so that I can hopefully resell it on the AXS app. Very quick response to my initial enquiry and a quick change of ticket type - thank you!
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
My contact with Adina was very…
My contact with Adina was very suportive and Helpfull
All my questions were answered to my stisfaction
Even when she had to reconntact with me when the between us and the connection failed
All in all a very good call and transaction
Thank you Adina
Best Regards
Dave
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Ticket refund
Hi I found it initial very frustrating dealing with a chat bot, until I was put through to kat who dealt with my enquiry regarding a ticket refund I was requesting regarding a rescheduled Peter Kay concert very helpful.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Mona was super helpful and resolved my…
Mona was super helpful and resolved my issue promptly. I had entered my email address incorrectly, so did not receive the ticket confirmation and they were not added to my account. Mona was able to sort this out within hours, thanks again 🙂
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Kat was helpful and got my my query…
Kat was helpful and got my my query sorted
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Peter Kay show refund
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response from Aniko, who was very helpful, so thank you very much for a stress-free experience. Much appreciated.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Bailey was very helpful after fraud
Bailey was very helpful after a terrible situation best customer service I have received in a long time
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Query answered quickly and efficiently
Query answered quickly and efficiently. Only issue was the wait time to chat to an advisor.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to the team.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Grateful for the swift response.
I have received instant and detailed support from Bailey. I appreciate this and I am glad to say that my experience with AXS in general is perfect.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to Bailey.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Esther was efficient and solved our…
Esther was efficient and solved our issue. Thank you Esther!
14 May 2026
Unprompted review
Reply from AXS UK
Hi Julia,
Thanks for the lovely review!
We're happy to hear that Esther could assist you and we'll pass the feedback on to her.
If you require further support, please don't hesitate to reach. Thank you!
Best,
The AXS Team
Adina make the booking easy
Adina make the booking easy, she has the patience of a saint and excellent knowledge of the seating and arena helping me to purchase the best seating for our needs.
Thankyou
14 May 2026
Unprompted review
Reply from AXS UK
Hi Gail,
Thanks for the lovely review!
We're happy to hear that our team could resolve your query. We'll pass the great feedback on to Adina.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS team
Terrible user experience
Terrible user experience, consistently blocked when trying to buy tickets.
Missed out on events because of this, and chosen other ticket providers due to this
They need to sort this out and stop blocking real tickets purchasers being able to do so!
1 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the review and we're sorry to hear of your frustrations.
We will reach out via Trustpilot, requesting more information. A member of our team can then reach out to assist further. Thank you.
Best,
The AXS Team
Sell button greyed out
Kat EU was great and fast in responding, answering my query simply. Thanks girl!
14 May 2026
Unprompted review
Reply from AXS UK
Hi Gemma,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Swift action by Kat -Customer Services
I was rather apprehensive after trying to navigate the axs website/chat etc without success. However after sending an e-mail request for help, I received contact from KAT from Customer Services who swiftly sorted out my e-ticket for Chelsea Flower Show and forwarded it to myself.
13 May 2026
Unprompted review
Reply from AXS UK
Hi Bill,
Thank you for the great review!
We're happy to hear our team could assist you. We'll pass the lovely feedback on to Kat.
If you need further support, please don't hesitate to reach out.
Best,
The AXS Team
Change of Seats
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a request to AXS customer services and they were not only happy to change my seats, I was given option to choose from any available seats and I got new seats. Whole experience was very pleasant and to top it up there were NO CHARGES for change of seats. Obviously I selected the new seats in the same price band.
The customer services advisors [Kat & Manny] were very polite, understood my issue and were able to provide a solution I was hoping for.
5* customer service and thanks to Kat & Manny.
13 May 2026
Unprompted review
Reply from AXS UK
Hi Kishan,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the lovely feedback on to Kat and Manny.
If you need further support, please don't hesitate to contact us. Thank you!
Best,
The AXS Team
joyce was amazing with helping me with…
joyce was amazing with helping me with my account login problems she was very understanding and helped me through
14 May 2026
Unprompted review
Reply from AXS UK
Hi Liv,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass on the great feedback to Joyce.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Registered with wrong email - sorted quickly by Kat
Once transferred to the UK site instead of the USA one (!!!) then Kat was very helpful and sorted out the problem straight away - I can now log into the app and see my tickets THANK YOU !
13 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear our team could assist and we'll pass the great feedback on to Kat.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
excellent customer service
Kerry was very polite and was able to solve my issue very quickly. I am very thankful!
12 May 2026
Unprompted review
Reply from AXS UK
Hi Cristian,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the lovely feedback on to Kerry.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.