Clear timeline for reply. Prompt and friendly response from Samantha, with clear outcome and next steps, which is great ! One suggestion for request form, have some kind of hover notes around outcom... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to request a refund for 2 Peter Kay rescheduled show tickets, as my friends couldn't make the new date. It was very straightforward to complete and submit the form. I received a swift response f... See more
Company replied
My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tick... See more
Company replied
I needed to change the seat for a concert happening in August. Generally it is not possible to change the seats once bought [apart from sell your tickets and buy new ones]. However I sent a reques... See more
Company replied
Company details
Written by the company
Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://axssupportuk.axs.com/hc/en-gb
Contact info
United Kingdom
- axs.com/uk
4.3
Excellent
16K reviews
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Farren was very quick to respond and…
Farren was very quick to respond and solve my issue. Thanks!
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Really helpful advisor and resolved my…
Really helpful advisor and resolved my question so I am happy as I have managed to add a carer ticket for RHS Chelsea tomorrow, so exciting ❤️😊
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
The lady I spoke to was extremely…
The lady I spoke to was extremely helpful, thank you so much
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Impossible to talk to a human
Impossible to talk to a human. Can’t tell when or how my ticket will be received. App is useless and just says “tickets will issued near the date” just not good enough waiting around and what if the tickets Ant should there is no one you can contact a short notice. I tried to chat feature and it’s virtually impossible to talk to a human.
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
AXS App did not work
AXS App did not work. Access to ticket not possible. Additionally, AXS is asking to much private information to run the Mobile App. Legal in EU?
Customer Service Kerry was very helpful. Quick and pragmatic solution to the problem. Thanks.
The AXS business model and data privacy is getting one star, the customer service 5 stars.
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
I am sorry to hear of your experience.
We have reached out through Trustpilot, requesting information so we can contact you regarding this.
Best,
Team AXS
Kerry has been so helpful in regards to…
Kerry has been so helpful in regards to sending e tickets due to issues with app
Thank you Kerry for your prompt and swift customer service
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Your bots are useless
Your bots are useless, so is US support chat. Only this UK consultant was able to help me with my problem and he did it in 5 mins. Give him a raise!
18 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Quick response
Quick response, even though it was the weekend.
5 Stars from me.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
The support team (Kerry) solved…
The support team (Kerry) solved effectively my problem.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Great customer service
Great, responsive service today from Kerry in customer services. I was expecting my request to take days. It was turned around in a matter of hours and I am grateful.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Absolutely dreadful app for the second year…
Absolutely dreadful for the second year running trying unsuccessfully to get my ticket for RHS Chelsea Flower Show. Wasted time downloading deleting and redownloading app. Trying to change password, etc. I have written to RHS asking why they use this useless provider. I want simple reliable access to the ticket I paid £104 for months ago. Not be held hostage by this 3rd party. Member of RHS
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thank you for your feedback and I apologise about your frustrations.
I will reach out to you directly via email so we can assist you further.
Thanks,
Ashbie was very helpful and solved my…
Ashbie was very helpful and solved my problem efficiently!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
I could not get into the app to see the…
I could not get into the app to see the ticket however Kerry responded very quickly and resolved the issue- thank you Kerry!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Hanna in customer support was…
Hanna in customer support was excellent and helped resolve my issue straight away.
17 May 2026
Unprompted review
Reply from AXS UK
Hi Mark,
Thanks for the lovely review!
We're happy to hear our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Prabh from the Customer Service…
Prabh from the Customer Service technical team persevered with a problem and was able to fix an issue that was becoming quite challenging. Well done Prabh
14 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Ticket refund
Very fast response and helpful advisor. I expected to go through hops to get a refund but it was very easy although difficult to find the correct way to contact AXS for refunds.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Very nice and reactive !
Very nice and reactive !! Aniko fix my problem really quickly with a lot of kindness!!
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Kerry from Customer service was…
Kerry from Customer service was extremely helpful in resolving my issue with delivery of tickets.
17 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
Quick and efficient response
Needed to change my name on my AXS account and Saj responded very quickly, was efficient and took everything required in first email. My request was actioned straight away.
16 May 2026
Unprompted review
Reply from AXS UK
Hi,
Thanks for the lovely review!
We're happy to hear that our team could assist you. We'll pass the feedback on to Saj.
If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
having used AI and virtual assistants…
having used AI and virtual assistants on line for way too many hours both yesterday and today I was finally able to communicate with Anika at AXS , she resolved my issue swiftly and professionally thank you 🙏
16 May 2026
Unprompted review
Reply from AXS UK
Hi Debbie,
Thanks for the lovely review!
We're happy to hear that our team could assist you. If you need further support, please don't hesitate to reach out. Thank you!
Best,
The AXS Team
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