AXS UK Reviews 15,750

Called live chat as i was extremely concerned that i couldn't find my tickets to a forthcoming event, very swiftly dealt with and talked through the process to find them, thank you

Purchased some standing tickets for Summer Ball 2026 in error as I was unaware minimum age was 12 years old. Immediately purchased seated tickets and after a brief email explaining the situation AXS have kindly authorised a refund of the original tickets. Thank you AXS

Couldn't log back in to my account because I'd switched numbers. Contacted live customer support and it was resolved in less than 10 minutes. Kerry was very helpful and prompt with resolving the issue.
Thank you Kerry & AXS!!!

Aniko is the best CS agent i had in Axs! She was with me the entire time until i resolved the issue. Very patient and friendly and helpful and professional.
I had an issue with logging into my acc and she gave me the resolution and it helped. Thank you again Aniko!

Adina was very Professional and Great customer service. She resolved our problem and was very kind.

Completed my request quickly.

Once I got through to an advisor my query in regard to tickets was resolved within minutes

I requested to make a change to a ticket and Kat was able to help me. SHe made the whole process incredibly simple and easy. I had a query which I messaged her about out of hours and she got back to me before 9am the following day. Thanks Kat!

You guys helped me so quickly, I really appreciate it since I’m traveling from really far away just for this experience, thanks Lennon for all the help!

Excellent Customer Service. Quickly responded and resolved my issue perfectly.

Amazing and instant customer service, solved my issue within the day

Chatted with Joe through online chat and he answered all my queries promptly and provided a refund and help with booking other ticket. Thanks as web chat can sometimes be drawn out.

Just wanted to say thank you to Sundas for switching my details to a new email address. Not all my events transferred initially & I was a little concerned. However Sundas understood the issue and resolved very swiftly & efficiently. Thanks again for your help.
David

Quick prompt response by Jake and he was able to solve my issue.

My browser had auto-filled an old email address that I no longer use while logging in. I thought I might have lost my tickets, but after submitting a support request and explaining the issue, the tickets showed up in the app within an hour. Big thanks to Lennon for the quick help!

I truly appreciate the AXS customer service team for their prompt assistance and excellent support throughout the entire process.

Amazing service and quick solution

Brought the ABBA voyage tickets, and was informed I had to download the AXS app to get the tickets.. Done that but that’s when the problems I came across occurred… I recorded an email informing me my tickets had been released and put into my accounts box in the app within a couple of hours. I checked this the following morning and this hasn’t happened.. but a long story short, I didn’t get my tickets delivered to the app, they put in a different email address to the one I’d given and I became worried, I couldn’t get any help through the online app so went to Google, searched the company name then managed to get human assistance by email, Lennon was excellent and sent through my tickets on email which if it wasn’t for him I believe my tickets would be lost in the system as the app was useless in trying to find out info

I had a website support ticket logged for 5 days with a login issue I was having. I updated the ticket myself every day with positive and negative progress I had made. Literally no reply from AXS at all. The chatbot was useless and simply referred me back to the FAQ all the time. No email address to contact, no phone number. In the end I finally managed to resolve it myself after about dozens of login attempts from different PCs and phones on different networks during 4 password reset attempts. Thanks for nothing AXS. If this problem had hit me a couple of days before my concert, I would have been unable to go. Luckily in my case it was a month time.

I had a really positive experience with the virtual agent named Gillian. The process was quick, straightforward, and handled very professionally. Gillian was helpful, clear, and made it easy for me to arrange a refund without any hassle. I really appreciated how efficient and understanding the service was throughout the whole interaction. Thank you for the excellent support!