Axis Bank Reviews 425

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, describing it as very poor and unhelpful, with issues like inexplicable delays in processing deposits and unresolved problems with account access. Customers frequently reported that the staff and relationship managers were unhelpful, lacked knowledge, and sometimes engaged in questionable practices. The customer service was widely criticized for being unresponsive, difficult to contact, and ineffective, with many experiencing endless call transfers and unanswered emails. Some people were dissatisfied with payment issues, such as unexpected deductions for card charges, additional fees on part payments for loans, and charges for credit cards not related to them. They also found it difficult to contact the bank, with no proper contact numbers and live chat disconnecting frequently. Conversely, a small portion of people felt satisfied with the service, highlighting professional handling of KYC, quick resolution of issues, and helpful staff at specific branches.

What people talk about most

Service

Consumers find service to be negative, with many reviewers expressing disappointment and frustration.... See more

Staff

People report negative experiences with staff. Many customers describe employees as unprofessional,... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report issues such as unbanked... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report hidden charges,... See more

Customer communications

Reviewers highlight negative aspects of contact. Customers consistently report difficulties reaching the... See more

Based on these reviews

Rated 1 out of 5 stars

Suddenly my customer ID is suspended from IB and MB for unknown reason. customer care person asking for cluster ID, which doesn't exist. contacted home BH. he also unaware about the reason and send a... See more

Rated 1 out of 5 stars

Axis Bank service just sucks. Their system across the company and the part which they acquired from Citibank are not connected and their employees have very little knowledge about NRI banking. Their r... See more

Rated 1 out of 5 stars

I visited the branch to make a simple cash deposit, but the entire process was a nightmare. Not only was there an inexplicable delay in processing the deposit, but no one at the counter could explain... See more

Rated 1 out of 5 stars

Worest bank in india is axis bank.. they won't allow us to repay personal loans.. if we pay part payment they additiona charges on full amount.. relationship manager is trash, they dont help cus... See more

Rated 5 out of 5 stars

Subject: Appreciation for Excellent Service Hi Sulekha, I wanted to share feedback on the great service I received at the Axis Bank Commercial Belt, Afla-1 branch. You handled my account KY... See more

Rated 5 out of 5 stars

We have an account with Axis Bank in Chambers Mall . The staff is super friendly very helpful . They even come to your house . Also they helped me transfer funds to USA . I would definitely stay co... See more

Rated 1 out of 5 stars

I am very disappointed with Axis Bank. I don’t even have a debit card, but every year the bank keeps deducting money for “card charges.” This month they deducted **₹800** without any reason. There i... See more

Rated 1 out of 5 stars

Been trying to activate my fast tag for past two months ,emails go unanswered and phone bank keeps transferring the calls round and round and wasted hours with no results on phone calls . Can't cancel... See more

Rated 1 out of 5 stars

Alert …. Never ever take any product from Axis Bank. You will be in big trouble. I have taken credit card from this bank and ended up with so many hidden charges, they will loot you referring interest... See more

Rated 1 out of 5 stars

I am talking about Axis Bank Sec-37D, Gurugram. Their sales representative girls cheat you at maximum of level and tried to manipulate you as much as possible to open Account with them. They neve... See more

Rated 1 out of 5 stars

AXIS Bank NRI Divn / Customer Service...Dil Se Open ./......is actually SHUT for any way ahead..... NON Committal & NOT Helpful Services Division. I just wish Citi would take the NRI banking back.... See more

Rated 1 out of 5 stars

Very bad service. I have been charged 1403, which Credit Card, is not related to me, and since it's not mine, they have reported this to CIBIL, and now it's affecting my score. After speaking to th... See more

Rated 1 out of 5 stars

Third Class Bank. They treat customers as if they have a monopoly and never accept their mistake. My account was migrated from a multinational bank to Axis Bank. As an Acquiring Bank it was their dut... See more

Rated 5 out of 5 stars

Mrs Shruti jain posted in sector 40 branch is my RM. She is very cooperative, active and knowledgeable executive. Whenever I approach her for any job, she resolves all issues promptly.

Rated 1 out of 5 stars

My mother's account was opened without her consent for promotional purposes. Now, due to her inability to maintain a 25k balance, they are deducting funds without notice. When she tried to close the a... See more

Rated 1 out of 5 stars

One person approached to me for home loan.After doing all the hectic process and documentation and paying all the charges around 2300.THey stopped picking up the call.Also they made me open a savings... See more

Rated 1 out of 5 stars

Axis Bank is worst and Chillar bank of India..Their customer service executives are cheap and they don't have minimum common sense on how to handle corporate customers..They harass and black mail the... See more

Rated 1 out of 5 stars

Worst Experience with Axis Bank – Ignored Lien Release, EMI at Risk Despite submitting a GST release letter on 31st July, Axis Bank has failed to remove the lien on my salary account. My repeat... See more

Rated 1 out of 5 stars

I have a worst experience with the Axis bank credit card .They have a policy not to pay the online transaction related to online games.But they allowed less than 10k per day / transaction for online g... See more

Rated 1 out of 5 stars

Opening current account in Axis bank , especially in Karve Nagar branch Pune is a not at all recommended . They provide a third grade service . They assured me that the process of opening current... See more

Rated 2 out of 5 stars

All I wanted to do was talk to my RM and book a meeting to discuss a few things. There's no link I could find on Internet Banking page. The live chat keeps disconnecting every few seconds and was no... See more

Rated 1 out of 5 stars

This does not deserve 0 rating .such a biggest fraud peoples .untrained staff .for just 12000 amount just for 4 days late charged 7000 debit charges plus tax .in our own refund money struck with th... See more

Rated 1 out of 5 stars

All NRE beware of having account and investment in Axis bank. They can freeze your account any time. If you need to close your account they will take years even after you visit their branch in India .... See more

Rated 1 out of 5 stars

Waste of Money and Time - Fraud System Alter with Axis Bank - They do fraud scammers Axis Private Limited They Lien my account with 25K | They said it was a salary account, i was getting sala... See more

Rated 1 out of 5 stars

I have recently opened an NRI account, but I still have not received the welcome kit. The communication from your side has also been very poor, which is very disappointing. Initially, I believed Axis... See more

Rated 1 out of 5 stars

Very poor service of ops head of ankleshwar main branch service as they have diverted me to bharuch to overdraft odp24 account as no one is ready to take charge for solving customer querry Poor an... See more

Rated 1 out of 5 stars

Where do you find security guard is point of contact for your communications when you visit the branch. It's Indore Bicholi branch. What a worst experience I had with any bank. I will never ever o... See more

Rated 1 out of 5 stars

I would have given Axis Bank 0 stars if I could. If fraud happens on your credit card, don’t expect Axis Bank to help you ever. Even if you report it immediately, call them, email them, and f... See more

Rated 1 out of 5 stars

Worst service, Today i called more than 5 times but Axis banj executive is completely busy is coming but not pickup the call, finally i visited the branch still i am getting very poor performance, i s... See more

Rated 1 out of 5 stars

hold an Axis Bank credit card. I made a payment of Rs 1500 through the Axis mobile app on the morning of May 30th at 9:40 AM. The payment was successful, and I received a transaction ID confirmin... See more

Rated 1 out of 5 stars

Axis Bank, Kumaraswamy Layout, Bangalore I am a student living abroad and depend on outward remittance from my Axis Bank account for my monthly living expenses. For over 2.5 weeks, I have been u... See more

Rated 1 out of 5 stars

I just wanted to talk to Axis phone banking officer and i have been trying for more than a week, but Axis Phone banking service is terrible, is very poor and unhelpful. Dealing with the automated... See more

Rated 1 out of 5 stars

Biggest fraud scammer bank in this whole world . If you love hard money of yours . Don’t invest in any product of axis bank . For money they can kill anyone . Cheater and fraudster bank. Axis bank sho... See more

Rated 1 out of 5 stars

I happened to visit two different branches of this bank. The communication is not proper. They don't give a clarity to the customer regarding their services. Its been more than a month I opened an acc... See more

Rated 1 out of 5 stars

This is not bank. It's nothing more than Lala ji shop. Their staff is lost , bank employees don't know about the banking system. They're not aware about their own process. Staff crunch is another big... See more

Rated 1 out of 5 stars

Citibank was worlds apart in terms of quality. After Axis bank took over, it’s been most disappointing. The mobile app is the worst.. all I remember using the app is the spinning wheel of death!!!

Rated 1 out of 5 stars

The worst bank in the whole world!!! I have been a loyal customer for more than a decade. I paid two loans completely with full interest. They froze my savings account due to KYC pending. I moved abro... See more

Rated 1 out of 5 stars

I have account with this bank service of the branch i really disappointed Inexperienced staff not good to treat customers even just I was the only one customer in branch goverment banks give bette... See more

Rated 1 out of 5 stars

The employees of the bank are trained to make people fool. Thay called me over and told me we have a credit card one time fee and you will get this that and all. And cut 2500 from my account and sent... See more

Rated 1 out of 5 stars

Pathetic service from axis bank . They don’t even care for their customers . I have been chanting since 1 month by sending emails but none of the is bothered to call back the customer

Rated 5 out of 5 stars

Excellent service by axis bank kodur Especially s bala subramanyam extra ordinary service he deputy manager he provide loans, education loans, personal loans etc

Rated 1 out of 5 stars

Their Relationship Managers, Unit Head and Regional Managers are all unprofessionals, untrustworthy and unreliable. I do not recommend AXIS bank at all. Worst services and am going to close my accoun... See more

Rated 1 out of 5 stars

Axis bank service is horrible. For NRIs they ask to maintain minimum relationship of Rs 2 lakhs . Frustrating thing is that they only look at the saving account and don’t look at FD and Funds invest... See more

Rated 1 out of 5 stars

Beware of hidden sudden charges. No sms intimatiom. But ure paying for monthly sms. Badmaash bank top to toe. Rbi can't keep up with their tricks

Rated 1 out of 5 stars

My Grievances are with Axis Bank, Since I came back to USA from India 3 weeks ago I can't Login to my accounts and I have complained about it so many times to mostly everyone in the Axis Bank... See more

Rated 1 out of 5 stars

I would give this bank zero stars if that was an option. I’ve been dealing with them for e months to remove dormant status and every time I fill out the form, they always find something incorrect on i... See more

Rated 1 out of 5 stars

0 Bank. shameful. embarrasing. pathetic Priority pass which one gets by sheer amount of spending not delivered. Retarded reasons given.


Company details

  1. Bank
  2. Financial Institution

Information provided by various external sources

Axis Bank offers internet banking services, personal banking services including accounts, cards, loans, investment options to personals, corporates and NRIs. Check out online banking services and products from one of the best online bank in India.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

425 reviews

5-star
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Rated 1 out of 5 stars

fraud

fraud anything else because this bank debited money when you transaction on it fraud fraud fraud

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Worst service

Worst service, Today i called more than 5 times but Axis banj executive is completely busy is coming but not pickup the call, finally i visited the branch still i am getting very poor performance, i surprise even i talked to motinagar branch manager..worst services and very high charges so am planning to close Axis bank account

11 December 2025
Unprompted review
Rated 1 out of 5 stars

AXIS Bank NRI Divn / Customer…

AXIS Bank NRI Divn / Customer Service...Dil Se Open ./......is actually SHUT for any way ahead..... NON Committal & NOT Helpful Services Division.

I just wish Citi would take the NRI banking back.... these folks are not right.

20 November 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with Axis Bank

I am very disappointed with Axis Bank. I don’t even have a debit card, but every year the bank keeps deducting money for “card charges.” This month they deducted **₹800** without any reason. There is also **no proper contact number** to reach the branch or get support. Very poor service and absolutely no transparency. I really expect the bank to fix these issues and stop unnecessary charges.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

We have an account with Axis Bank in…

We have an account with Axis Bank in Chambers Mall . The staff is super friendly very helpful . They even come to your house . Also they helped me transfer funds to USA .
I would definitely stay connected with this branch for future services .
Branch head , Mr mishra , Debolina and Foreign exchange head Mr Sankhabrata we re very helpful .

8 October 2025
Unprompted review
Rated 1 out of 5 stars

One person approached to me for home…

One person approached to me for home loan.After doing all the hectic process and documentation and paying all the charges around 2300.THey stopped picking up the call.Also they made me open a savings bank account blocking 25K rupees in it. Ultimately to get status i had to approach the bank and they said loan got rejected.SO i asked them to close my savings bank account and they are saying you can not close it before one year.So pathetic servive.I had very bad experience in Credit card also.I wont suggest Axis bank to people.

3 July 2025
Unprompted review
Rated 1 out of 5 stars

Third Class Bank

Third Class Bank. They treat customers as if they have a monopoly and never accept their mistake. My account was migrated from a multinational bank to Axis Bank. As an Acquiring Bank it was their duty to obtain my KYC records from Transferor Bank but put a blame on me saying - "Required documents have not been submitted".

30 October 2024
Unprompted review

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