I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
Company replied
The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
Company replied
I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
Company replied
Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery takes 14+ days/ haven’t received my parcel
I ordered shoes on 13 March. It’s now 28 March and I still haven’t received them. Royal Mail seems to have a problem with the address that was recorded incorrectly on the label. They have been saying for a week that this has now been corrected and that my parcel will be rerouted, but I still haven’t received it.
28 March 2026
Unprompted review
Reply from Axel Arigato
Hi Kiki,
We’re really sorry to hear about the delay with your order and completely understand how frustrating this must be.
Our team is currently investigating this with the courier, and we’ve now been in direct contact with you to provide updates while we work to resolve the issue as quickly as possible.
Thank you for your patience, and please rest assured we’re doing everything we can to get this sorted for you.
Team AA
Order has not turned up
Order has not turned up, purchased trainers one week ago, paid for next day delivery, and I am still without the trainers.
To make matters worse, the Parcelforce tracking number I have been given is incorrect, I spent 45 minutes on hold waiting to talk to someone at Parcelforce, only to be told I have been given the wrong tracking number.
I have been a regular customer for years, such a shame to see the brand going downhill like this.
20 March 2026
Unprompted review
Reply from Axel Arigato
Hi Raquel,
Thank you for your review. We’re sorry to hear that the size didn’t fit as expected.
We want you to feel confident when shopping with us, so we offer free returns for unworn products in case you need a different size or prefer to return your item. If you need any assistance with the process, our customer support team is here to help.
Kind regards, Team Axel Arigato
Complete Scam!
Beware! Really the worst company. I bought the shoes online and paid in full. They would not deliver without an additional $40 payment to cover a tariff. No notice about that when I put. If I knew I obviously would not have purchased.
20 March 2026
Unprompted review
Reply from Axel Arigato
Hi David,
We're really sorry for your experience and understand how frustrating this must have been. The additional charge you were asked to pay was applied in error, and this is not the experience we want for our customers.
We've reached out to you via email to resolve this as quickly as possible and make things right.
Thank you for bringing this to our attention.
Best,
Team Axel Arigato
Terrible aftersales!
Terrible aftersales!
2 weeks into my 2nd axel arrigato shoes and rear part of the sle was coming off. First response from CS was take it to a cobbler and we refund you. Barely acceptable for a brand that portrays itself with so much effort to sell quality. After complianing, I was aksed to prepare the shoes for pick up. Unfortunately their couroer partner UPS, would not pick up from my office building! Long story i asked AA to forget about it, they gave a 20% refund but really the expereince is terrible and a pity they offer improper back up along the way.
24 March 2026
Unprompted review
Reply from Axel Arigato
Hi Ryan,
Thank you for taking the time to share your experience, and I’m truly sorry that this situation left you feeling disappointed. That’s certainly not the impression we want to give.
From the outset, our intention was to offer flexible solutions, and we initially provided multiple options, including repair, replacement, or a partial refund. Unfortunately, limitations with our courier partner not servicing business addresses made the replacement process more complicated than it should have been, and we understand that this caused unnecessary frustration.
We’re genuinely sorry for the inconvenience this caused and appreciate you sharing your feedback with us.
Best,
Team Axel Arigato
Enjoyable experience
Enjoyable experience looking at, trying and buying product.
23 March 2026
Unprompted review
Reply from Axel Arigato
Hi Richard,
Thank you so much for the lovely review! We’re really happy to hear you enjoyed the experience and the product. Hope to see you again soon!
Best,
Team Axel Arigato
Axel Arigato processed my order quickly…
Axel Arigato processed my order quickly and I received all the recent items I purchased promptly. There were no issues. Great job!
23 March 2026
Unprompted review
Reply from Axel Arigato
Hi Tony,
Thank you so much for taking the time to leave us a review! We’re really happy to hear that your order arrived quickly and that everything went smoothly. We truly appreciate your kind words and your support.
Best,
Team Axel Arigato
Awful
Awful - don’t buy from here. They’re trying to charge me for items I returned to them. Having to take them to small claims as a result. Disgusting.
23 March 2026
Unprompted review
Reply from Axel Arigato
Hi Rhiannon,
We’re really sorry to hear about your experience. We can see that the matter has been investigated, and we’re sorry that the outcome did not meet your expectations. We’ve sent you an email to assist you further, so please check your inbox.
Best,
Team Axel Arigato
the only trainers i buy
the only trainers i buy, cool and smart for any occasion
23 March 2026
Unprompted review
Reply from Axel Arigato
Hi Jim,
Thank you so much for your great review! We’re thrilled to hear that our trainers are your go‑to choice and that you enjoy their versatility. We really appreciate your support.
Best,
Team Axel Arigato
Atlas Sneaker
I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design perspective.
However, comfort is where they fall short. The shoes are quite stiff with very little flex, especially when walking and your foot rolls forward. There’s not much bend in the sole, which puts noticeable pressure across the top of the foot around the toe joints. Also the base feels very heavy.
For comparison, I own a few Louis Vuitton sneakers and they are significantly more comfortable for all-day wear. Typically, you’d expect lower-tier brands to at least offer better comfort at a more affordable price point. In this case, I paid over $500 for these, and since they’re not a high-end luxury brand where you’re largely paying for the name, I expected a much higher level of comfort.
I’d honestly rather pay 3–4 times more for my LV shoes and get the comfort to match.
Unfortunately, while these look good, they’re not the most practical in terms of comfort.
17 March 2026
Unprompted review
Reply from Axel Arigato
Hi Ryan,
Thank you for taking the time to leave such a detailed review. We’re glad to hear that the purchasing and delivery process was smooth, and that you appreciate the design of the sneakers.
We’re sorry to hear that the comfort didn’t feel right for you. Our shoes are made from genuine leather, which can feel firmer at first and typically softens over time as it adapts to the shape of the foot. That said, we understand that comfort is highly individual and an important part of the overall experience, and that expectations can differ depending on what you’re used to wearing.
Feedback like yours is incredibly valuable to us as we continue to refine fit, materials, and comfort across our collections. We truly appreciate your honesty and hope to have the opportunity to provide a better experience in the future.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Monica,
Thank you for your kind words.
We're glad to hear you are enjoying the shoes and that you're satisfied with the service. We appreciate you sharing your experience.
Hope to see you again soon!
Best,
Team Axel Arigato
Rather disappointed for the price…
Rather disappointed for sneakers costing €230. The sole is uncomfortable, the leather is thick and stiff, the tongue doesn't stay in place and slips down easily, and they run large.
1 March 2026
Unprompted review
Reply from Axel Arigato
Hi Kermit,
We’re sorry to hear that the sneakers didn’t meet your expectations and appreciate you taking the time to share your feedback.
We did request some additional information to review the matter further but didn’t receive a response. Should you wish to follow up or have anything you’d like us to review, our customer support team is always here to help.
Best,
Team Axel Arigato
Really helpful advice and excellent…
Really helpful advice and excellent service!
21 March 2026
Unprompted review
Reply from Axel Arigato
Hi Beatrice,
Thank you so much for your kind words!
We’re really glad to hear you found our advice helpful and that you had a great experience with our service.
Welcome back!
Best,
Axel Arigato Team
very convenient
very convenient, one of the most comfortable shoes i have ever worn
20 March 2026
Unprompted review
Reply from Axel Arigato
Hi Ridvan
Thank you for your lovely review!
We really appreciate your support and hope you continue to enjoy them.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi!
Thank you for your review! We're really glad to hear that your shoes arrived safely and that you enjoyed the packaging and accessories.
We hope you love wearing them just as much. If you ever need anything, our team is always here to help.
Team AA
Like the black oneees
The black shoes fit much better than the white ones. The white ones have a strange fit, they somehow feel too small but at the same time not really, if that makes sense, which makes them uncomfortable to wear. They don’t sit properly on my feet and I can barely use them, while the black ones feel much more stable and comfortable.
18 March 2026
Unprompted review
Reply from Axel Arigato
Hi Nicola,
Thank you for taking the time to share your experience. We’re really sorry to hear that the white pair didn’t feel comfortable, especially since the black pair worked so well for you. We can see that the two pairs were ordered in different sizes, which may explain the difference in fit. If the white pair has only been tried on indoors and is unworn, please feel free to reach out to our customer support team and we’ll be happy to help with an exchange to the size that felt better.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Metodio,
Thank you so much for the great review. We’re happy to hear you love the shoes and that delivery was quick. Enjoy your new pair!
Best,
Team Axel Arigato
It was never delivered and currently…
It was never delivered and currently being refused a refund.
14 March 2026
Unprompted review
Reply from Axel Arigato
Hi,
We’re sorry for the frustration caused. As the shipment is still showing as in transit, there’s a chance it may still be delivered. For that reason, we need to await the outcome of the courier’s investigation before we’re able to issue a refund. We’re monitoring this closely and will keep you updated as soon as we receive further information. Thank you for your understanding.
Best regards,
Team Axel Arigato
Another fantastic pair and I love that…
Another fantastic pair and I love that fact you do larger sizes for us guys with big feet!
14 March 2026
Unprompted review
Reply from Axel Arigato
Hi Phillip,
Thanks for the love!
We’re happy to hear you’re enjoying your new pair and that our larger sizes are hitting the mark.
Enjoy your new pair, and we can’t wait to have you back for your next one!
Best,
Team Axel Arigato
Great quality and excellent service
Great quality and excellent service
2 March 2026
Unprompted review
Reply from Axel Arigato
Hi Mindaugas,
Thank you for the great review! We’re glad to hear you enjoyed both the quality and service. We appreciate you taking the time to share your experience.
Best,
Team Axel Arigato
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.