I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
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Review summary
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UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
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The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order was shipped really quickly
Order was shipped really quickly. Delivery was with DHL or UPS by choice. I really like that Axel arigato offers a choice of rather sustainable delivery options without the companies that frequently are in bad press about sub-sub-subcontractors taking over the deliveries.
Also the packaging of the shoes itself was really nice and felt really luxurious given the price point of the shoes. I own shoes that are a bit more expensive and are not nearly as nice packaged.
Also the added shoe bag adds a nice touch to the packaging as well.
30 April 2026
Unprompted review
Reply from Axel Arigato
Hi FK,
Thanks for sharing your thoughts. We really appreciate it.
It’s great to hear that everything from the delivery options to the packaging hit the mark. We put a lot of care into both, so it means a lot that you noticed.
Enjoy your new pair, and we look forward to welcoming you back soon.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi,
Thanks for the lovely words!
We’re really glad you’re loving your shoes.
Enjoy your pair, and we can’t wait to see you back soon.
Best,
Team Axel Arigato
Excellent Quality and immediate…
Excellent Quality and immediate delivery. The product is unbelievable woth its high standards
10 May 2026
Unprompted review
Reply from Axel Arigato
Hi Antonio,
Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the quality and had a great overall experience.
Best,
Team Axel Arigato
Absolutely horrendous experience
Absolutely horrendous experience. I originally received the shoes with a stain, so I returned them for a replacement. The replacement never arrived, and after informing them that I never received it, they claimed the courier confirmed delivery. To make matters worse, I later found an invoice showing the shoes were priced at $75, while I paid $345.
Despite all of this, they are refusing to issue a refund, leaving me no choice but to dispute the charge with my bank. Extremely disappointing customer service and overall experience.
7 May 2026
Unprompted review
Reply from Axel Arigato
Hi Josef,
Thank you for sharing your experience. We’re really sorry about the initial stain on your first pair, we completely understand how disappointing that must have been.
Regarding the replacement, while the courier has confirmed delivery, our team is currently waiting to hear back from you by email so we can open an investigation into the missing parcel. As for the invoice, this is a customs document used for shipping purposes and doesn’t reflect the price paid for the product.
Please get back to us at your earliest convenience so we can start the missing parcel investigation and assist you further.
Best,
Team Axel Arigato
Exceptional looking pair of shoes
I Love them shoes so much. Packaging was beautiful and classy. Delivery was fast. I'm well pleased. Will definitely be getting more as time goes on.
28 April 2026
Unprompted review
Reply from Axel Arigato
Hi Em,
Thank you so much for the lovely review! We’re really glad to hear you loved the shoes and the packaging, and that everything arrived quickly. We truly appreciate your support.
Best,
Team Axel Arigato
My second pair of shoes I bought those…
My second pair of shoes I bought those were amazing so I had to buy a new pair when they get to old!!
So far there amazing! I really like them!
8 May 2026
Unprompted review
Reply from Axel Arigato
Hi Milan,
Love hearing this, so happy your new pair is a hit. Thanks for sharing!
Best,
Team Axel Arigato
They can't keep a promise
I’m writing this review to share my experience, as it may be useful for others considering a purchase.
I bought a pair of shoes which unfortunately turned out to be defective. Also the quality is rather questionable, especially at that price point.
After contacting customer support, they acknowledged the issue and confirmed that my size was available for a replacement. Before returning the item, I explicitly checked and received written confirmation that a replacement would be arranged.
Based on that assurance, I returned the shoes as instructed.
However, once the return was received at their warehouse, the situation changed. Instead of processing the agreed replacement, the case was automatically handled as a refund. I was then informed that a replacement was no longer possible due to internal system limitations, as the refund had already been completed and the transaction closed.
While I understand that companies have internal processes, this is not something a customer can control or even be aware of. I followed their instructions based on a confirmed solution, yet the final outcome was changed due to an internal issue on their side.
Customer support acknowledged the situation and apologized, but ultimately stated that nothing further could be done. The only option offered was a 20% discount on a new purchase, which does not reflect the original agreement and effectively requires me to pay again for the same product.
What is most disappointing is not the defect itself, but the way the resolution was handled. A replacement was clearly agreed upon, and I acted based on that confirmation. In the end, that agreement was not honored.
Overall, this experience felt inconsistent and unfair, and it has reduced my confidence in how customer issues are handled. I would recommend others to be cautious and ensure that any replacement arrangements are fully secured before returning an item.
1 May 2026
Unprompted review
Reply from Axel Arigato
Hi Calin,
Thank you for taking the time to share your experience in such detail. We’re truly sorry for how upsetting and disappointing this situation was.
We recognise that you returned the shoes based on our confirmation that a replacement would be arranged, and we fully appreciate the reliance you placed on that assurance. It’s deeply unfortunate that we weren’t able to follow through on what was discussed, despite the efforts made to review the situation with our team.
This outcome is not reflective of the experience we want our customers to have, and we’re genuinely sorry for the frustration and disappointment it caused you.
Best,
Team Axel Arigato
Super laid back helpful sales man who…
Super laid back helpful sales man who was interested in my needs and not pushy. The product is top notch and can sell itself. So used to irritating pushy sales people. V refreshing. Thank you
5 May 2026
Unprompted review
Reply from Axel Arigato
Hi,
This is great to hear. We’re glad you had such a positive experience and that our products made a strong impression. Thanks for taking the time to share.
Best,
Axel Arigato
Great looking trainers
Great looking trainers. Delivery was great very quick and well packaged. No hassle whatsoever. What a difference when everything goes the way you expected. Thanks
7 April 2026
Unprompted review
Reply from Axel Arigato
Hi there,
Great to hear it was smooth and hassle‑free from start to finish. We really appreciate you taking the time to leave a review.
Best,
Team Axel Arigato
Parcel hasn’t turned up???
7 May 2026
Unprompted review
Reply from Axel Arigato
Hi James,
We’re sorry to hear this has caused concern. We’ve checked your order and can see that it’s been delivered to an access point and is awaiting collection. You’ll find the access point details via the tracking link sent to your email. If you need any assistance, our customer support team is happy to help.
Best,
Team Axel Arigato
I ordered shoes online an when they…
I ordered shoes online an when they arrived they were ripped at the tongue. I spoke to Will at your London store and he was really rude and not interested in helping me. I persisted and eventually got through to the right person. Dealing directly with your company was absolutely rubbish for my first time. I went into Selfridges and bought your shoes from them. They represented your brand much better than you do
28 April 2026
Unprompted review
Reply from Axel Arigato
Hi Maxwell,
Thank you for sharing your experience. We’re sorry to hear that the shoes arrived in that condition and that your initial contact did not meet the level of service we aim to provide.
Our retail stores unfortunately have limited access to online order systems, which can restrict their ability to assist with faulty items purchased online. That said, we’re glad to see that you were able to reach our online Customer Support team and that the issue has since been resolved.
We regret that your first experience with us was disappointing and appreciate you taking the time to share your feedback.
Best,
Team Axel Arigato
Awesome support
4 May 2026
Unprompted review
Reply from Axel Arigato
Hi Rami,
Thanks for the great review. We really appreciate it.
Best,
Team Axel Arigato
Really worthless shoes
Really worthless shoes. The sole was wornout after 1.5 years and when I took this to their attention they say it is because wear and tear. Not a manufacturing fault. I have other sneakers that are 5-8 years old and they are still fine. So do not buy. Not worth the price tag of 2800SEK.
4 May 2026
Unprompted review
Reply from Axel Arigato
Hi Martin,
Thank you for sharing your experience. We’re sorry that the shoes did not meet your expectations. When assessing claims, we take into account the condition of the product and the nature of the damage. Based on this assessment, the wear to the sole was considered to be the result of use over an extended period. We regret that this was disappointing.
Best,
Team Axel Arigato
They caused a lot of pain
I bought the sneakers as a gift for my boyfriend. The design is nice and they look good, but they’re not comfortable at all. They caused a lot of pain in the left foot, and that doesn’t happen with other shoes. It’s a shame about the investment, because he won’t be able to wear them again.
4 May 2026
Unprompted review
Reply from Axel Arigato
Hi Sofía,
Thank you for sharing your experience. We’re sorry to hear that the shoes caused discomfort.
As our sneakers are made from genuine leather, they can require a short break‑in period, as the material gradually softens and adapts to the foot with wear. We generally recommend easing into new shoes and avoiding longer periods of wear at first.
We regret that this was disappointing and appreciate you sharing your experience.
Best,
Team Axel Arigato
Amazing
Amazing! Although it’s super busy, the staff is so patient and friendly!
2 May 2026
Unprompted review
Reply from Axel Arigato
Hi Yunzhen,
Thank you so much for your kind review. We’re really happy to hear that our team made you feel well taken care of, even during a busy time.
Best,
Team Axel Arigato
Loving the sneakers
Loving the sneakers, their quality & feel, and the packaging, visual & tactile experience around everything. My 2nd pair of 90’s
17 April 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you for your lovely review. We’re glad to hear you’re enjoying not only the sneakers themselves but also the packaging and overall experience. Amazing to have you back for a second pair of 90’s.
Best,
Team Axel Arigato
It is extremely amazing…
It is extremely amazing congratulations, I had a bad number it was my mistake I send it back everything soft, then I bought again and the shoes are extremely espectacular
17 April 2026
Unprompted review
Reply from Axel Arigato
Hi Mario,
Thank you so much for your kind review. We’re glad everything went smoothly with the return and that you’re now enjoying your new pair. It’s great to hear that you love the shoes.
Best,
Team Axel Arigato
Very fast and efficient service
Very fast and efficient service. It was a pleasant experience ordering on your website. The delivery from Germany to South Africa took only 3 days!
The shoe fits perfectly and it is so comfortable! I love it!
21 April 2026
Unprompted review
Reply from Axel Arigato
Hi Yoweri,
Thanks so much for your lovely review. We’re really happy to hear that delivery was fast and that the shoes fit perfectly and feel comfortable. We hope they become a favorite and truly appreciate you shopping with us.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi there,
Thank you so much for your lovely feedback. We’re really happy to hear you had a perfect shopping experience.
Best,
Team Axel Arigato
5/5 service
Great customer service, fast delivery,and really comfy sneakers that look great.
17 April 2026
Unprompted review
Reply from Axel Arigato
Hi Tea,
Thank you for your feedback.
We’re really happy to hear that you had a great experience with our customer service and delivery, and that you’re enjoying the comfort and look of your sneakers. That’s exactly what we aim for.
Enjoy your pair, and we hope to welcome you back again soon.
Best,
Team Axel Arigato
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