I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
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The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and perfect sneakers
The shipment was fast, communication clear and constant. Great service, perfect sneakers! 🤍
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi Aurelija,
Thank you for your lovely review.
We’re happy to hear the delivery was quick and the communication clear and even happier that you’re enjoying your sneakers.
We hope to see you soon!
Best,
Team Axel Arigato
I had a very good experience with you
I had a very good experience with you, always superlative!
Thank you and I would be grateful if you could let me know when you have any more discounts!
The sneakers are great!
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi Laura,
Thank you for taking the time to share this!
We’re glad to hear you had such a great experience with us.
We share all discounts and special updates through our newsletter, so you’ll always be the first to know.
Hope to see you back with us again soon!
Best,
Team Axel Arigato
I genuinely regret not reading the…
I genuinely regret not reading the reviews before placing my order.
I ordered a pair of shoes on February 1st. They were dispatched on February 2nd and were expected to be delivered on February 3rd. As of today, I still have not received them.
Parcelforce has provided no updates — my parcel appears to be stuck in a North London warehouse with no movement or explanation. Axel Arigato initially tried to assist, but they have not been able to resolve the issue. I’ve now been informed that an investigation has been opened, which could take up to 20 business days to complete.
So essentially, I have paid for an item that I have not received, and it may take nearly a month just to understand what happened. This is simply unacceptable.
I requested a refund via email and my request was ignored. I followed up again and still have not received any response. At the very least, I would expect a replacement pair to be sent, but that does not seem to be happening either.
In my view, it is Axel Arigato’s responsibility to resolve this. I ordered and paid for a product that I never received. It should not be the customer’s burden to wait an unreasonable amount of time or chase courier investigations.
I expect this to be handled properly. Otherwise, this will be the last time I ever purchase from them.
3 February 2026
Unprompted review
Reply from Axel Arigato
Hi Aldo,
We’re really sorry for the delay and the frustration this has caused. We’ve opened a courier investigation to locate your parcel, as it’s currently stuck in transit. This process often leads to the parcel being found and successfully delivered. If the parcel is declared lost, we’ll make sure you receive a replacement or refund right away. Thank you for your patience while we work to sort this out.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Imre,
Thank you so much for your kind words! We're thrilled to hear that you love the quality and unique look. Your support truly means a lot to us.
Best,
Team Axel Arigato
Hello
Hello, I received my order but the size is wrong. I followed your instructions, measured my feet, and ordered the correct size sneakers according to your size chart, but the sneakers are too big...
2 February 2026
Unprompted review
Reply from Axel Arigato
Hi Jeremy,
Thank you for sharing your feedback, and we're truly sorry to hear that the sneakers didn’t fit as expected. We understand how disappointing it is when the size doesn’t match what you were anticipating, especially after carefully following the size guide.
Our team would be more than happy to help you find the right size, or assist with an exchange or return. Please don't hesitate to reach out to our customer support team with your order number, and we’ll be happy to help.
Best,
Team Axel Arigato
Extraordinary style with Prominent service
Great varieties of style, unbeatable price, easy to navigate, fast shipping with direct signature (great service)!!!
30 January 2026
Unprompted review
Reply from Axel Arigato
Hi Svetlana,
Thank you for such an amazing review! We’re thrilled you loved the style selection, pricing, and smooth shopping experience.
We truly appreciate your support, and can't wait to welcome you back!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Ines,
Thank you for your review.
We’re really glad to hear everything arrived fast and beautifully packed.
Enjoy, and we hope to see you again soon.
Best,
Team Axel Arigato
Great service and beautyful products!
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi AnneMarie,
Thank you for your lovely review, we’re so happy you enjoyed both the service and the products!
Best,
Team Axel Arigato
Rigid Processes and Poor Customer Experience
I am extremely disappointed with the handling of my recent order and the customer service I received. After placing an order, I immediately realised I had omitted my house number from the delivery address. I contacted Axel Arigato before the order was dispatched and while the warehouse was closed, requesting a simple address amendment or cancellation.
I was repeatedly told that neither an amendment nor a cancellation was possible due to "system restrictions," and that the order had to be shipped out to an incomplete address. This rigid, inflexible approach places the burden of internal process limitations entirely on the customer, forcing a situation that is guaranteed to result in a failed delivery, unnecessary returns, and avoidable handling costs for all parties.
9 February 2026
Unprompted review
Reply from Axel Arigato
Hi David,
Thank you for your review. We’re sorry to hear you were disappointed with the outcome.
To clarify, we did check your request at the time you contacted us. Unfortunately, due to system and warehouse processing restrictions, we’re not always able to amend or cancel an order once it has been placed and queued for fulfilment, even if the warehouse is closed. This isn’t a matter of unwillingness, but a technical limitation in the order flow. For completeness, we would also prefer to cancel or amend orders in cases like this for both your and our convenience, but it is currently simply not possible as we have explained in our messages to you.
We understand this can be frustrating, and we appreciate the feedback as it highlights an area we’re working to improve.
Kind regards,
Team Axel Arigato
Reply from Axel Arigato
Hi Mark,
We’re very sorry for the delay with your delivery. We can see our support team has already opened an investigation with UPS regarding the missing parcel, and we’ll keep you updated as soon as there’s news from the courier.
Best,
Team Axel Arigato
Does not match the size chart
I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because I had to make a return. I had to order another size and now I don't know if I will be disappointed again when I receive the product.
24 January 2026
Unprompted review
Reply from Axel Arigato
Hi Inga,
Thank you for your feedback, we’re sorry the size chart didn’t match your expectations. We offer free returns worldwide, so you’ll never be out of pocket for sending an item back. If you’d like help choosing the right size for your new order, our support team is here and happy to guide you!
Best,
Team Axel Arigato
Sweet service
Sweet service. Offered coffee while waiting for try on. Great attention to me as the customer 👌🏽 A 5 start would have been give if I was offered discount on maybe purchase of two pair of 👟.
7 February 2026
Unprompted review
Reply from Axel Arigato
Hi Mgc,
Thank you so much for your kind review! We're really happy to hear you enjoyed the service and felt well looked after. We appreciate the feedback about discounts too!
We hope to welcome you back again soon and make that next visit a 5-star one!
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi KC,
Thank you for the kind review! We're thrilled to hear you’re happy with both the shoes and the delivery.
We hope you enjoy wearing the shoes, and we hope to have you back again soon!
Best,
Team Axel Arigato
Solid quality
Solid quality, beautiful pants but honestly such a shame that you can’t order jeans in different lengths
29 January 2026
Unprompted review
Reply from Axel Arigato
Hi Rasmus,
Thank you so much for taking the time to leave a review. We’re really happy to hear you’re enjoying the quality and that you love the pants.
We completely understand your point about wishing you could order our jeans in different lengths. Feedback like this is super helpful, and we’ll make sure to forward your comment to the relevant team for consideration going forward.
Thanks again for sharing your thoughts with us.
Best wishes,
Team Axel Arigato
It looks cheap.
It looks ok. But for the full price is absolutely overrated. Quality is so so. Hogan has near price, but it’s nothing to compare.
And the size is different. Its smaller. Strange, but even with the sm grade, my size was too tight.
26 January 2026
Unprompted review
Reply from Axel Arigato
Hi Kostya,
Thank you for sharing your feedback with us. We’re sorry to hear the fit and quality didn’t meet your expectations. Our customer support team is here to help with sizing guidance or an exchange/return if needed, just reach out and we’ll make sure to take good care of you.
Best,
Team Axel Arigato
Easy the most gorgeous trainers I have…
Easy the most gorgeous trainers I have ever owned! Delivery was super quick too!
2 February 2026
Unprompted review
Reply from Axel Arigato
Hi Claudia,
Thank you so much for your review. We’re so glad to hear you’re happy with both your trainers and the fast delivery!
Best,
Team Axel Arigato
I ordered trainers several months ago
I ordered trainers several months ago. The first package was stolen from my doorstep (unsure as to why a £250 pair of trainers wouldn’t require a signature) it took around 6 weeks for them to agree to send a new pair which arrived. The trainers were uncomfortable and didnt fit so I returned 8.01.2026 with tracking. Tracking updates 12.01.2026 to say arrived. I contact end of January to ask about status of claim they have arrived at a German based shipping depot and will be refunded soon. Now 5.02.2026 they are saying they cannot locate the parcel and cannot give update to refund. Serious customer service issues here id advise against.
5 February 2026
Unprompted review
Reply from Axel Arigato
Hi Lee,
We’re very sorry to hear about the difficulties you experienced throughout your order and return, that’s never the experience we want for our customers. We can see that our customer support team has now assisted you and that your refund has been successfully processed.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Mihai,
Thank you for your kind review. We´re happy to hear that you enjoyed the fast delivery and the products. Thank you for shopping with us!
Warm regards, Team Axel Arigato
Confusing sizing, poor customer service
I placed an order, but they sent two different shoe sizes in the same box. Initially, they made zero effort to solve the problem, telling me to just send them back and wait—or worse, to place a new order, pay again, and wait over 10 days for a refund. After a long exchange with customer service, they finally agreed to send the correct shoes, but only after I provided proof of the drop-off. Despite doing so, I am still waiting 24 hours later for them to process it. It feels like the customer is secondary to their rigid policies. Be careful and patient; their approach is far from customer-friendly
4 February 2026
Unprompted review
Reply from Axel Arigato
Hi Matej,
Thank you for taking the time to share your feedback.
We´re really sorry about the mix-up with your shoes and the frustration this has caused, that’s not the experience we want to deliver. I can see that our customer support team is already in touch with you and working on a solution.
Warm regards, Team Axel Arigato
Never order online from here
After posting a bad review on here,
Axel Arigato then offered a replacement parcel.
I agreed my address, then they replied by rescinding that offer and telling me it was delivered, despite me explaining initially that it wasnt and i could prove it because my building looks different to the delivery proof.
They didnt care, so i got a refund through the bank.
Worst customer service i have ever received.
3 February 2026
Unprompted review
Reply from Axel Arigato
Hi Daniel,
I’m very sorry to hear about your experience and the frustration around the delivery issue.
After a thorough review, the courier has confirmed that the package was delivered to your address. Unfortunately, based on their findings, we’re unable to offer a reimbursement or replacement.
However, if you would like to dispute this further or share additional information, you’re very welcome to reach out to us again, our customer support team is here to help.
Thank you for taking the time to share your feedback.
Warm regards, Team Axel Arigato
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