AXA Assistance USA, Inc. Reviews 

1,748
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful support agents who guide them clearly and patiently through selecting the ideal travel insurance policy. Many consumers appreciate the competitive pricing and the extremely intuitive website layout that makes comparing options fast and simple. However, some people mentioned that the digital platform occasionally glitched or required multiple restarts to successfully complete forms. Some reviewers were not happy with customer service response times or experienced significant trouble reaching a representative by phone. Additionally, a few users noted minor frustrations regarding post-purchase organization and unexpected communication quirks.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting an online process that is very fast,... See more

Website

People report positive experiences with website, finding it easy to navigate, simple to access and purchase,... See more

Service

Reviewers highlight positive aspects of service, noting that it is very fast and convenient to obtain a quote... See more

Price

Clients share positive opinions on price, consistently noting that the rates are affordable and competitive... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received a call tonight to review/confirm a change request made a few days ago. Agent was very helpful clarifying the request and ensuring all members in our party were covered. He was also very help... See more

Company replied

Rated 5 out of 5 stars

Jimmy was the absolute BEST--he carefully reviewed my needs for Travel Insurance and guided me to the best policy. He was very patient with all of my questions (and there were many) and very thorough... See more

Company replied

Rated 5 out of 5 stars

I went online and got Forbes Reviews of Travel Insurance Companies. AXA was top-rated and was the most cost-competitive. I know AXA is a very large world-wide insurance company and that made my cho... See more

Company replied

Rated 5 out of 5 stars

I spoke to Jimmy. He was able to set me up with the same type of travel/medical evacuation plan I had on an earlier trip. Jimmy was courteous and knowledgeable. As a customer, I had an excellent exper... See more

Company replied


Company details

  1. Money & Insurance

About AXA Assistance USA, Inc.

Written by the company

No matter where you spend your time away, AXA Travel Insurance can provide you with coverage against unplanned expenses and disruptions to help you enjoy your trip to its fullest. AXA Travel Insurance offers coverage for lost or stolen luggage, flight interruptions, medical emergencies, cancel-for-any-reason, and more. Talk to a licensed agent today for a free travel insurance quote, or compare plans online here.

GET A QUOTE

About Us

As part of the AXA Group, we are a global leader in travel insurance and medical assistance. With a presence in over 30 countries across 5 continents and over 20 years of experience, we are committed to providing our customers with flexible and assistive coverage no matter where their travels take them.

Why should I get travel insurance?

Because mishaps happen, such as trip cancellations, delays, or medical emergencies. It can also offers assistance if your luggage is lost or misdirected, reducing the inconvenience on your journey.

  • Medical emergencies: This covers medical expenses in case of illness or injury during the trip.
  • Trip cancellation/interruption: If the trip needs to be canceled or interrupted due to a covered reason (like a medical emergency).
  • Emergency evacuation: This benefit covers the cost of transporting you back home in case of a medical emergency.
  • Loss of baggage/passport: In case of lost or stolen luggage or passports, this coverage can help alleviate the stressors of replacing essential items.

Why choose AXA Travel Insurance?

AXA Travel Insurance offers three different travel insurance plans, Silver, Gold, and Platinum. Each plan is designed to cater to different types of travelers, so whether you’re cruising the Caribbean or backpacking across Europe, you’ll be covered with 24/7 assistance and support.

Silver Plan

Going from state to state? Our Silver plan is the way to go. It provides the following basic coverage:

  • 100% coverage for trip cancellations
  • $25,000 for emergency accident and sickness medical expenses
  • $750 for baggage and personal effects protection
Gold Plan

Best for cruises, the Gold plan offers coverage from shore to shore and back. This plan gets you:

  • 100% coverage for trip cancellations
  • $100,000 for emergency accident and sickness medical expenses
  • $1,500 for baggage and personal effects protection.
Platinum Plan

Among the three options, Platinum offers the most substantial coverage. Benefits include:

  • 100% coverage for trip cancellations
  • $250,000 for emergency accident and sickness medical expenses
  • $3,000 for baggage and personal effects protection

To learn more about our travel insurance plans click here



Disclosure: The insurance benefits in the Silver, Gold and Platinum plans are underwritten by Nationwide Mutual Insurance Company and affiliated companies including Nationwide Life Insurance Company, Columbus, Ohio. Benefits are administered by AXA Assistance USA, Inc. (in California, doing business as AXA Assistance Insurance Services, License Number 0H74893). Non-insurance assistance services are provided by AXA Assistance USA, Inc. and are not underwritten by Nationwide Mutual Insurance Company. AXA Assistance cannot guarantee the availability of assistance services everywhere or under all conditions, as there may be times when circumstances beyond AXA’s control hinder its endeavors to provide services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.7

All reviews

(1,748)

1,303 reviews in the last 12 months

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Rated 1 out of 5 stars

I wouldn't use this insurance

I called to tell them the trip was canceled months ago. They said I couldn't get a refund. Today I get an emal asking how my trip was. Who runs this company? Idiots? They seem very disorganized. Imagine having to file a claim... wow.

8 November 2026
Unprompted review
AXA Assistance USA, Inc. logo

Reply from AXA Assistance USA, Inc.

Thank you for sharing your feedback. We appreciate you taking the time to highlight this issue with our automated emails after your cancellation. We are currently reviewing our communication systems to ensure our updates sync correctly in the future.

Rated 5 out of 5 stars

Better website than Travelex

Better website than Travelex. Travelex was trying to sell me a bunch of insurance I did not need. I've booked with them 5+ times over the years ... but not again. Their website was very annoying if you are just looking for health inaurance. So far AXA is a well known and reputable brand , their website worked for me, and the price is competitive.

8 November 2026
AXA Assistance USA, Inc. logo

Reply from AXA Assistance USA, Inc.

We are glad you enjoyed your experience using our platform to secure your coverage. We appreciate your positive feedback regarding the straightforward booking process on our website, especially after your frustrating experience trying to find simple health coverage elsewhere without being pushed into unnecessary add-ons. We aim to provide a clear, user-friendly interface and competitive pricing, and we are pleased we met your expectations. Thank you for choosing our reputable services for your travel needs.

Rated 5 out of 5 stars

Always a good service

Always a good serb

8 November 2026
AXA Assistance USA, Inc. logo

Reply from AXA Assistance USA, Inc.

We are glad you enjoyed your experience and always receive good service from our team. Thank you for the feedback.

Rated 5 out of 5 stars

easy access user friendly

easy access, very user friendly

6 November 2026
AXA Assistance USA, Inc. logo

Reply from AXA Assistance USA, Inc.

We are delighted to hear that you found our platform convenient to access and simple to navigate. Thank you for sharing your positive feedback with us!

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