I really find it difficult to navigate around the website. Don't know whether to go into Inbox or Notifications and even when things are read - it still shows the number as unread???? The little numb... See more
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Review summary
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I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked,... See more
Company replied
I've been pleased with the service and support from Axa - they provide enough people on the phone line that there is little waiting time. There are the usual messages about "you can do this on the web... See more
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Customer Service and replies to emails and claims is really quick and I have had no issues. Just my medical journey has been long and ongoing and because the private consultants are busy you do have... See more
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Company details
About AXA Health
Written by the company
We are AXA’s health and wellbeing specialists
We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
We help our members access the support and healthcare they need quickly. From diagnosis and treatment, to guidance and tools that can help you manage your health every day - not just when there's a problem.
We were founded by doctors and hospitals working together to give more people better access to healthcare. In the 86 years since, we’ve grown to become part of one of the biggest insurance groups in the world.
With that comes expertise and experience in how best to support our members - and a commitment to putting their health first. Care goes beyond fast access to appointments and treatment. It's about being heard, understood and supported.
Find out more about the care that goes into our cover.
Contact info
International House, Forest Road, TN2 5FE, Tunbridge Wells, United Kingdom
- 0800 132 203
- onlineresponseteam@axahealth.co.uk
- axahealth.co.uk
4.1
Great
22K reviews
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Consistently friendly, professional service
Over several years of accessing Axa Health for various ailments I have received helpful, sympathetic service
12 August 2026
Reply from AXA Health
Hi, Paul
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Excellent Service
My experience of AXA health was excellent, the whole process was straightforward and simple to manage. The staff I dealt with were helpful and I was kept up to date with details of my claim at each stage.
3 July 2026
Reply from AXA Health
Hi, Peter
We are happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback.
Kind regards, Jess
Specialist eye examonation
Organised a specialist to look at my eye problem efficiently and pretty quickly, although was not the most local to me, however this likely outside Axa control. Bill responsibilities quickly sorted and as expected.
7 July 2026
Reply from AXA Health
Hi, Phillip
We are glad you had a good experience overall, thank you for taking the time to provide your feedback.
Kind regards,
Jess
easy claims procedure
12 August 2026
Reply from AXA Health
Hi, Paul
We are pleased to hear you had a positive experience and appreciate your feedback.
Kind regards,
Jess
Expertise that delivered transformative change
The cover I called on was for major surgery and funded a hip operation which was professionally assessed, carefully planned for, carefully executed and very well managed overall. The support staff were all as a minimum very caring and attentive; and at best superbly-focussed on getting me through major surgery. The investment in premiums over the previous 15 years through my employer was worth every penny. A particular shout-out goes to my surgeon whose impact has been transformative.
11 June 2026
Reply from AXA Health
Hi, Paul
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
There will always be administrative…
There will always be administrative problems/ complications but AXA are responsive, understanding and accommodating
23 June 2026
Reply from AXA Health
Hi, Stan
We are pleased to hear you had a positive experience with our team and appreciate your feedback.
Kind regards,
Jess
Reply from AXA Health
Hi, Archana
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Professional & friendly
All dealt with professionally, friendly & promptly with clear instructions about what to do & how to proceed and support given. Bills taken care of without hesitation. I feel very lucky to have this (AXA) as part of my work benefits. Thank you
30 July 2026
Reply from AXA Health
Hi, Matthew
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Really happy with the ease of access to…
Really happy with the ease of access to specialist treatment and scans.
11 August 2026
Reply from AXA Health
Hi, Andy
We are pleased to hear you had a positive experience and thank you for your feedback.
Kind regards,
Jess
The induction process was easy and the…
The induction process was easy and the pre-treatment questionnaire was very useful. The treatment from the therapist and follow up questions were thorough and very helpful.
22 July 2026
Reply from AXA Health
Hi, Andrew
We are pleased to hear you had a positive experience and thank you for your feedback.
Kind regards,
Jess
Reply from AXA Health
Hi, Panos
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Easy process and informative
Easy process and informative, knowledgeable personnel. Flexible plans that can adapt to meet your needs. Simple swift process.
1 July 2026
Reply from AXA Health
Hi, Stevie
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Reply from AXA Health
Hi, Joe
We are pleased to hear you had a positive experience with our team and will ensure your kind feedback is passed on.
Kind regards,
Jess
Blood Tests not covered any more - unacceptable
Initial enquiry followed up promptly, however despite the claim remaining ongoing, refused to pay for additional blood tests. Given this is a highly distressing situation for myself, the outcome of which I still do not know, this leaves me wondering what the the actual point of having private health care is. I'd think twice about using them again if I had to.
3 August 2026
Reply from AXA Health
Hi
We are sorry to hear of the issues you have experienced. We have tried contacting you by phone but unfortunately were unable to reach you so we have sent a message to your online portal for further information.
Kind regards
Dan
Efficiency
Efficiency, good call handlers and information on the personal App.
Can’t fault this particular service delivery. Thanks
11 August 2026
Reply from AXA Health
Hi, Sheila
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Very good service and easy app
27 March 2026
Reply from AXA Health
Hi, Ronald
We are pleased to hear you had a positive experience and thank you for your feedback.
Kind regards,
Jess
Straightforward and easy to deal with
Straightforward and easy to deal with. Competitive pricing in an expensive market.
1 July 2026
Reply from AXA Health
Hi, Gordon
We are pleased to hear you had a positive experience and thank you for your feedback.
Kind regards,
Jess
Reply from AXA Health
Hi, Maria
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Helpful help line very understanding and explained clearly
Helpful help line.
Patient and understanding
4 August 2026
Reply from AXA Health
Hi, John
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
Reply from AXA Health
Hi, Christopher
We are pleased to hear you had a positive experience with our team and thank you for your feedback.
Kind regards,
Jess
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