AXA Health Reviews 

My phone call was answered quickly. The support agent was very polite, courteous, knowledgeable and professional. I received confirmation that my policy covered me for the relevant treatment i was enquiring about.

I love the virtual lucy access and use it frequently because trying to get appointments at my own doctors is almost impossible. Recently used Axa for help with a knee issue. Scan was quickly booked, consultant seen and operation carried out within weeks each of other.

Only slight gripe would be sometimes an extra referral into a more senior consultant to try and persuade you that physio is a good idea - when that hasnt been working. Although, this is fairly commonplace with all insurers.

Great support from AXA. Access to great treatments that are holding my stage 4 cancer at bay. Fabulous support from a dedicated contact making it easier to get in touch and feel cared for. Brilliant service.

Once again an insurance company that put so many obstacles in the way that I give up.
Virtual Lucy physio! How can you diagnose over the phone.
I’m thinking of canceling

I have personally found that this company lacks transparency.
The terms and conditions are pro AXA and despite trying to understand the costing structure and likely costs of a procedure AND reaching out to customer services, you simply don’t get a straight answer. Then at the 11th hour they present you with the full picture including the cost to you.
They unexpectedly told me that I’d need to contribute approximately £5k towards the surgery I needed. I was not expecting this and I do not accept their explanation for the charge.
I asked them to expedite my complaint as the matter was urgent with my policy due to expire in a few weeks and they refused to do so. I’m sad to say it’s not customer focused at all.

Service was fine, however excessive price increases after submitting minor claims, circa 200% over a 4 year period!

John KOVACS was very helpful in providing the additional information I needed to choose the right plan for me.
Thank you!

I have had a really traumatic & emotional time following cancer diagnosis. AXA service has been amazing and they've done everything possible to allow me to benefit from my policy and give me the best chance of receiving the medical care I need

X-ray appointment was on time, and the radiologist was polite and helpful.

There when needed the most

All my telephone enquiries have been dealt with promptly , resolving all details in a courteous and efficient manner.

AXA Healthcare have been totally professional and helpfull with personal and sympathetic care throughout a difficult process. The guidance and personal care in particular from our appointed contact with AXA has made the whole experience much easier to cope with,i would fully recommend AXA healthcare to anyone considering private healthcare.

Answer on all my questions

From the moment I arrived to the time I left for home I was well looked after, all the staff very helpful and the procedure went super smooth.

Post op meal was great and the physio team were there to guide me through what had to be done going forward to help with the recovery.

The staff are knowledgeable and efficient

Over several years of accessing Axa Health for various ailments I have received helpful, sympathetic service

My experience of AXA health was excellent, the whole process was straightforward and simple to manage. The staff I dealt with were helpful and I was kept up to date with details of my claim at each stage.

Organised a specialist to look at my eye problem efficiently and pretty quickly, although was not the most local to me, however this likely outside Axa control. Bill responsibilities quickly sorted and as expected.