Sri Lanka here we come I have just booked another holiday with Alex from Away holidays. As with previous holidays he delivered outstanding service from start to finish. He took the time to under... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My holiday request was picked up by Brooklyn who made the whole experience effortless. He was able to improve on the initial online quote and tailor the package more to our needs. Everything was docum... See more
Company replied
Brooklyn arranged our holiday to the Maldives & he gave us 5* service. We were able to pay in instalments each day & he answered all our questions promptly. Everything ran smoothly with our 13 nights... See more
Company replied
Second holiday booked with Away Holidays. Alex is amazing. Very patient and understanding and looks after you from start to finish. Low deposit and doesn't push you to pay the remaining amount straigh... See more
Company replied
Company details
Written by the company
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Contact info
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ian was very helpful & knowledgeable
Ian was very helpful & knowledgeable
2 January 2026
Unprompted review
Reply from Awayholidays
Dear Alun,
Thank you so much for taking the time to write and share your feedback about Ian. It is our pleasure to assist you, and we are thrilled to hear that Ian was able to provide you with the knowledgeable and helpful service that you deserve.
Regards,
Away Holidays
Reply from Awayholidays
Dear Sophie,
Thank you for expressing your satisfaction with my services and for highly recommending me
Regards,
Away Holidays
Very helpful team
Rob and Praveen were a great help in getting my booking sorted! They were very personable and friendly.
31 December 2025
Unprompted review
Reply from Awayholidays
Dear Asad,
it's heartwarming to learn about your positive experience with our team members, Rob and Praveen, as your satisfaction is of the utmost importance to us. I'm glad they were reliable and were able to sort your booking, while also maintaining a personable and friendly relationship with you.
Regards,
Away Holidays
Just booked another holiday with Away…
Just booked another holiday with Away Holidays,we dealt with Rob who was very helpfull and efficent
Would highly recommend
28 December 2025
Unprompted review
Reply from Awayholidays
Dear Stephen,
Thank you very much for your recent booking and for taking the time to send this feedback. It's always a joy to hear when our team has been helpful, and we're thrilled that Rob was able to offer such efficient service for you.
Regards,
Away Holidays
Used the agent before and alway found…
Used the agent before and alway found to be very professional. Thank you Rob for your help today
28 December 2025
Unprompted review
Reply from Awayholidays
Dear Nicole,
we are so glad to hear that you've continued to find our service professional and helpful. Your kind words truly mean a lot to us.
Regards,
Away Holidays
Alex was fantastic
Alex was fantastic, helpful and gave us good clear advice. Excellent service
28 December 2025
Unprompted review
Reply from Awayholidays
Dear Riccardo,
Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with Alex, and found his advice both clear and useful.
Regards,
Away Holidays
Professional and helpful
Professional and helpful. It’s great to deal with the same agent from start to finish.
24 December 2025
Unprompted review
Reply from Awayholidays
Dear Elizabeth,
We are glad to hear that you had a positive experience with our services. We truly value your feedback as it motivates us to strive for even higher standards of service.
Regards,
Away Holidays
Great Customer Service and Flexibility…
Great Customer Service and Flexibility from Rob- He delivered exceptional service with quick, flexible responses and a clear focus on what worked best for our needs. He went out of his way to tailor the package for us, which made a real difference when travelling with a child. This is not the first time we have booked a holiday with Rob, and his expertise, attention to detail, and reliability are exactly why we continue to trust him for our travel plans.
27 December 2025
Unprompted review
Reply from Awayholidays
Dear Preetish,
we are overjoyed to receive your feedback praising Rob's exceptional customer service. Providing a flexible, customer-centered focus for all our clients, especially when trying to accommodate young travelers, is a major priority for us.
Regards,
Away Holidays
Excellent help from rob
Excellent help from rob. Robs people skills are excellent. It’s a pleasure to deal with him. I’m really happy with my booking 5*
THANK YOU
27 December 2025
Unprompted review
Reply from Awayholidays
Dear Elizabeth,
Thank you for taking the time to share your positive experience with our service. We are thrilled to hear that Rob not only met but exceeded your expectations.
Regards,
Away Holidays
1st time booking holiday to Maldives
1st time booking holiday to Maldives. It was smooth and Ian was very helpful. I wouldn't hesitate contacting Ian again for future holidays.
25 December 2025
Unprompted review
Reply from Awayholidays
Dear Martin,
Thank you for taking the time to send us your positive feedback about your recent booking experience to the Maldives. We are glad to hear that the process was smooth, and you found our representative, Ian, particularly helpful.
Regards,
Away Holidays
Be very aware of this company
Be very aware before booking with this company, make yourself familiar with the refund policy just saying, I was asked to email there customer care team that I did 3 months ago, I don’t think they have one as 3 months later I still haven’t received any communication from them, how very rude just like some of there staff, I will give it a few more weeks and if I do not here I will be contacted higher authorities to escalate my case,
I have them my email address and phone number so they could contact me, no excuses from there part.
1 September 2025
Unprompted review
Reply from Awayholidays
Dear Chris,
We sincerely apologize for the inconvenience you've had to endure because of our delayed response. This is certainly not reflective of the experience we aim to provide our customers.
We kindly ask you to share your booking reference number with us so that we can investigate the reason for the delay in our response. We will also check the status of your refund.
Regards,
Away Holidays
Once again great service from Away…
Once again great service from Away Holidays, Special mention to Rob for the time he spent with us finding the right deal to fit in with our plans.
23 December 2025
Unprompted review
Reply from Awayholidays
Dear Harry ,
Thank you very much for taking the time to send in your kind words of appreciation. We are thrilled to hear that you had a positive experience with Away Holidays, and that Rob was able to assist you in finding the perfect deal.
Regards,
Away Holidays
Away holidays
Having used Awayholidays many times, we
Called Awayholidays with my request and Rob did the rest, all sorted in minutes.
Very competitive.
Highly recommend.
20 December 2025
Unprompted review
Reply from Awayholidays
Dear Alan,
Thank you very much for your kind words. We are absolutely thrilled to hear about your positive experience with Awayholidays.
Regards,
Away Holidays
I have booked many holidays now with…
I have booked many holidays now with away holidays and always book via Brooklyn! I love the service, it’s quick, easy and he knows what we like. He gets us the best deals at the best places and best rooms. Thank you once again, for superb service. Will continue to book via Brooklyn in the near future. Looking forward to the Maldives again & New York again.
17 December 2025
Unprompted review
Reply from Awayholidays
Dear Lucy,
Thank you so much for your uplifting feedback.
We deeply appreciate your continued patronage and we're thrilled to hear that you are happy with the service provided by Brooklyn. He is certainly a valued member of our team.
Regards,
Away Holidays
That they are a trustworthy company
we decided to have a holiday while waiting for our main holiday in may, as it was winter we needed to book something long haul for the weather, we love Mauritius but didnt want another expensive holiday and the prices in January are quite a lot, I came across away holidays while google searching and they beat TUI prices by £250 pp. I decided to call and wasn't expecting a lot but Praveen the sales man, was excellent to work with and found us a great deal.. i would defiantly book with them again and cant wait to start packing my suitcase
16 December 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for taking the time to give us your valuable feedback. We are so glad to hear that you had a great experience with Away Holidays and with our sales representative, Praveen. He is truly a valuable asset to our team, and we're thrilled to hear that he was able to help you find a great deal for your holiday.
Regards,
Away Holidays
If you want the best you can't go…
If you want the best you can't go further than Alex he has sorted out trips for us new york singapore,las vegasx2 you could not deal with a more dedicated professional
Thanks alex
14 December 2025
Unprompted review
Reply from Awayholidays
Dear Valued Customer,
Thank you for taking the time to share your positive experience and for your kind words highlighting Alex's professionalism and dedication. It fills us with immense satisfaction to know that your trips to New York, Singapore, and Las Vegas were well-coordinated and enjoyable.
Regards,
Away Holidays
Quick service,very pleased with…
Quick service,very pleased with price,Rob sorted everything out.
13 December 2025
Unprompted review
Reply from Awayholidays
Dear joyce,
We delighted to hear about your positive experience with us. It is our pleasure to provide prompt and efficient service, and we’re glad you're satisfied with our pricing. We aim to keep good communication with our customers and ensure all their needs are met.
Regards,
Away Holidays
Family trip to Dubai
Booked a trip to Dubai, including Emirates flights
Alex could not have been more helpful, with info for flights accommodation etc.
Feel very secure with this booking, with the knowledge that I can recontact Alex at any time with any issues which may occur before and during our holiday.
7 December 2025
Unprompted review
Reply from Awayholidays
Dear Julie,
Your feedback about Alex's assistance is highly appreciated. Our team is dedicated to providing the best possible service, and it is encouraging to know that Alex has met your expectations and made you feel secure with your booking.
Regards,
Away Holidays
Rob made the whole booking so easy and…
Rob made the whole booking so easy and was very professional and effecient, would recommend highly.
2 December 2025
Unprompted review
Reply from Awayholidays
Dear Sally,
Thank you so much for your kind words, and for taking the time to send us your feedback. We are delighted to hear that you had such a positive experience with Rob and that the booking process was made easy and efficient. It's always our goal to provide our customers with exceptional service
Regards,
Away Holidays
5 star service
Just booked a holiday with away holidays in September, a big thank you to rob for coming back efficiently with a great price great customer service thank you
12 December 2025
Unprompted review
Reply from Awayholidays
Dear Chris,
We are delighted to hear that you had a positive experience booking your holiday with us for September. We put a lot of effort into ensuring customer satisfaction, and your feedback is most appreciated.
Regards,
Away Holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.