Avios Reviews 446

The most appalling company (apart from BT)

I wanted to book a flight to Edinburgh with Loganair (an Avios partner). I went onto their site and was instructed to transfer my points over from Avios. I logged into Avios and successfully linked to Loganair. During this process I had to input a security code approximately 6 times after which I was automatically locked out for a couple of hours before it would generate another code! I then tried to transfer my Avios. I tried on my phone, laptop, desktop to no avail. I then tried the virtual assistant - what a joke! After 3 or 4 tries on the phone I worked out how to lie to the system to I actually got to speak to a human being. She was very helpful and told me that indeed the system was not working and that it had been reported. Try in a few days was the advice. I tried yesterday and found that I had been locked out of Avios due to suspicious activity! I had to spent another couple of hours getting through on the phone and was assured that it would be sorted but it would take 72 hours! Really??? I have now been trying to book my ticket to Edinburgh for 10 days. This is just terrible service. I am going to concentrate on collecting Virgin points now as the idea of dealing with Avios in the future is too much to bear.

I have never had such a dire time as trying to get back some Avios from BA Avios helpline that they have screwed up cancelling a flight themselves. Just not interested and BA are just as culperable.

I have collected Avios for many years and have spent lots of time chasing Avios for missing points and after months of chasing they usually were paid. However recently booked a number of Airbnb via the BA shop and they have decided that I didn’t book them via Avios. The BA systems are old and not fit for purpose I no longer use the eshop for purchases I use Topcashback as they are not as bad as Avios and just collect Avios from my credit card to get the 241 voucher.

Absolute waste of time. It’s a full time job making sure / chasing up points which inevitably get cancelled on the BA shopping site. Don’t bother. Too stressful.

I've waited nearly a year for 4,290 points to be added to my Avios account after booking two hotel rooms at Malmaison (via Avios) in June 2024. This morning I received an email from Avios to say that the purchase was not eligible to earn points and a whole host of flimsy reasons why. If the likelihood of receiving points is so tenuous I don't see the point.

have had Avios for many years and started buying online via webpage app last year with some ok results, but often have other chase. booked 2 separate days accommodation in January for start finish of property rental down in France for August. points awarded, all fine. mail today, points cancelled, "not eligible.. BUT worst example was bought new Apple MacBook in January via Avios on 5 x points = c 14000 avios. Nothing showing, submitted claim, no response. phoned- "can't see the "click" to webpage. despite fact I have screen grabs of visit logged and 5x points. still investigating in May. shocking service and make rules up as they go. should be investigated

Appalling non existent customer service . The ‘missing avios’ form does absolutely nothing - they don’t do anything to look into your query.

Unbelievable that this is not illegal. Having gathered over half a million BA points - not a single European flight available within 6 weeks of my dates, not one. I guess all airline schemes are a similar scam but I'll avoid BA from now on.

Accidentally transferred all my points to Nectar. Customer Experience on Live Chat beyond incompetent. First assistant just pretended they couldnt read my messages and the second gave me less than a second to reply before cutting off. Didnt bother to understand my issue - but reading these reviews perhaps my points are better in Nectar.

Avoid booking through Avios at all costs! They lack basic empathy and human skills and have very poor customer service. We booked the wrong non-refundable hotel by mistake (didn't have facility we wanted) and explained the situation and why it was for a special occasion for pregnant woman on her birthday and asked whether they can ask the hotel to refund or we can get a credit voucher etc and the customer service didn't budge nor care. So greedy and 0 empathy skills.
It is best to use another platform to book holidays.

It's scary how a big flagship like BA can have so many issues with its website/app. I constantly have issues and am asked to log in every time I change page. I use various sites to book thinks, and I hardly ever get issues with other companies, with avios/BA, it never works well.

I just used 5000 adios points and only saved £20 on seats with British Airways. Such a rip off . Tesco clubcard gives better discounts.

Booked a hotel In Rio de Janeiro for the weekend of Lady Gaga concert at Copacabana, I have kidney stones and waiting for surgery, The hotel was booked non refundable, I have contacted the hotel explaining my health situation and the hotel has agreed to process the refund but it has to be made via Avios, after spending 2 hours trying to access avios, been told they won't give me a refund, not even because of medical emergency. Copacabana is expecting over 2 million people for the show and the hotel has clients waiting for availability and because Avios(British Airways) greed, the room will be empty. What a joke!

They take off every purchase after a few months hoping you won't bother chasing it up

Painful and slow experience at all stages. The app and its links into BA club are the most painful of all.

Constantly keep having my points taken away because they have been informed that your purchase no longer qualifies. This has now happened about 6 times. Why give the points if the purchase doesn't qualify.

Made a qualifying furniture purchase on January 2nd 2025. AVIOS points are still marked as pending despite a claim being made for the missing AVIOS. Seems like AVIOS have a lot of big brands associated with the scheme, so failings with awarding points would surely cast a bad light on the brands they work with. My experience so far is AVIOS customer service is just really bad and the administration around the awarding of points is very poorly managed.

If i could rate less than 1 i would, they have the worst customer service i have ever come across. I accrued avios in December and they reversed April 1st i raised a query and it could be 90-120 days before i receive a response.

I sworn to myself never to use them again. They had 20points per £1 and i thought let's give it another go. NEVER AGAIN.

I made a booking, didn't receive confirmation. I CANNOT CONTACT THEM. They send me from one to another.

Terrible service!!

Called the helpdesk at least 10 times over 3 days to modify a hotel booking but could not get through. Ended up losing 85k Avios points.

Raised a complaint only to be sent a link to BA flights. No good to anyone…

What do you do, sit back and just accept the loss!! Awful just awful setup this