1st you didn't ignore me, always answered quickly,I'd order again,very courteous and professional,keep up the good work thank you
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Update: The company reached out and apologized for the delay in the shipping process and refunded me for the extra shipping. I really appreciate that they took it seriously and resolved the issue.... See more
Company replied
The website has very good pictures that details the outfits both front and back. Delivery was quicker than I expected and the material is so soft. My girlfriend was very happy. I had to return part of... See more
Tons of great options to choose from! Great fabric quality! I did have an issue with my own size selection. The customer service was amazing, responded very quickly, was very helpful, and didn't make... See more
Company details
About AVIDLOVE
Written by the company
We shape intimates and desires fit for you. Choose your styles and choose how you want to be. Be lots of things, all at once. No judgment. No labels. No limits.
Founded in 2015, our mission is to support every woman to appreciate and adore the best part of herself – from the inside and the outside. It all begins with a great piece of lingerie and we are constantly offering a variety of lingerie for a variety of needs. We have served more than 20M clients around the world and we aim to take care everyone’s desire.
We are the epitome of muse. Wear it right the very first time and rouse the muse inside
you.We will help you find designs that dazzle and ensure that you will live life in style.
Let us embark on this magical journey together,where Design Meets Desire.
Contact info
33333 Lyndon B Johnson Freeway, 75241, Dallas, United States
- (+1) 5862802888
- service@avidlove.com
- avidlove.com
4.2
Great
398 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Products
The products are great, however the shipping has issues. In my last two orders shipping and receiving have had issues. The last order I made was for a two item set. I received one piece and was told my order was delivered. The second piece arrived the next day.
30 August 2024
Reply from AVIDLOVE
Dear Customer,
According to the logistics information, you put in the wrong address so the carrier failed to deliver the package:
2024-08-29 07:34 OMAHA, NE 68134, No Such Number -> Your item was returned to the sender on August 29, 2024 at 7:34 am in OMAHA, NE 68134 because of an incorrect address.
Our customer service team will contact you to solve this for you, please check your Email later
Wrong size sent.
Had the wrong order but Avid Love corrected the situation in a timely manner.
26 August 2024
Reply from AVIDLOVE
We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you.
To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder.
Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.
Shipped most items fast but
Most of the order was shipped very fast and got here quickly. But I still haven't received my last item and no update on it. I also have the protection for it. If an item is going to be late an notification would be nice rather than guessing what happened. Every time I check the status of shipped items the tracking numbers never work.
22 August 2024
Unprompted review
Reply from AVIDLOVE
We are sorry that our products did not satisfy you. Since we cannot obtain your order information, could you please contact us through the following contact information? Please rest assured that we will definitely provide a solution for you.
Email：service@avidlove.com
our phone number：(+1) 5862802888
Fabric was itchy and gave my wife a…
Fabric was itchy and gave my wife a rash. Tried to return but seller doesn't make it easy and aren't responding. I'm challenging the purchase with my credit card company. I totally regret buying the product.
Update: so generous that seller let me keep the lingerie my wife couldn't wear. Also they don't understand sarcasm and can't read a room for shit. If I declined to edit my review the first 6 times you contacted me the answer is no I won't. I do appreciate being told I'm "such a great guy" though. Their opinion of me means everything, and I couldn't possibly go on living if Avidlove and their poor quality products were mad at me. Again avoid their products like it transmits Covid-19.
22 August 2024
Reply from AVIDLOVE
We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you.
To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder.
Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.
Order was received within a few days
25 August 2024
Great customer service
Product was damaged and they promptly sent a replacement at no cost to me. Nice teddy…cute and sexy.
22 August 2024
too small in the bust
Clothing too small in the bust. I got a xlarge and bust fit like a small. I am a 36ddd. Not made for busty gals. However, returns are easy and straightforward.
23 August 2024
Reply from AVIDLOVE
We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you.
To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder.
Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.
I thought your display online was a…
I thought your display online was a very good representation of your product, the order was easy to place, (not always the case online) the effort you made to keep me informed of the status of my order, and it was all handled very promptly. My wife loves it and so do I. Thank you!
22 August 2024
Beautiful product ❤️
20 August 2024
Perfect Support
The e-store was so responsive to my request for size alteration, prior to shipping the parcel. I got that perfect customer service via their Whatsapp group, and they offered me 20% discount for my next purchase.
17 August 2024
Reply from AVIDLOVE
We are sorry that you were not satisfied with the product you received. We understand how frustrating this must be, and we deeply regret any inconvenience it has caused you.
To address your concerns, our customer service team has contacted you by Email, if you did not receive reply please check the spam folder.
Your satisfaction is our top priority, and we assure you that we will take your feedback seriously and work on improving our processes to prevent similar issues in the future.
If you have any further questions or if there is anything else we can assist you with, please don't hesitate to reach out to us. We are here to help.
The items came on time and are well…
The items came on time and are well made and beautiful.
10 August 2024
My wife really enjoyed it and service…
My wife really enjoyed it and service was excellent and it was delivered very fast, I will continue to order from you.
12 August 2024
I bought 2 new items for my wife
I bought 2 new items for my wife, and after her performance The other night, I would give it (7) stars if I could!!!!!!!!!!!!!!
9 August 2024
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