My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was an awesome experience.. It was first time for me to book with Asia Vacation group. I will stick with them for my holidays as they have good packages
I was charged twice for a tour. But it was taken off my fare. I am happy with my booking and very satisfied.
15 August 2024
Reply from Avgtravels
Thank you for your feedback Jenny. As discussed on the phone we apologise for the system glitch that resulted in the double deposit payment being charged. We have fixed the issue for you. - Thank you
Very pleased with Gemma from Asia…
Very pleased with Gemma from Asia Vacation Group. Her response and efficiency in helping me with information, visas, tours was exceptional. It is a blessing when the experienced travel consultant can give you tips on tours and general local information.
Well done Asia Vacation Group 5 Star Performance.
Kind regards,
Patricia.barbagallo
15 August 2024
Unprompted review
Reply from Avgtravels
Dear Cha Cha,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Helen,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Company online you can trust.
Fast, friendly and knowledge in services.
15 August 2024
Unprompted review
Reply from Avgtravels
Dear Nhien,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Malaysia 12 day tour with Langkawi beach break
1st up this 12 day tour,
Day 1, is travelling from Aust. to KL, day 11 is travelling from Lankawi to KL to Aust., day 12 is just when you will arrive back in Australia.
We chose to organise our own flights, to get more time in KL at the beginning, so booked land tour only.
Booking online Easter weekend discount = no worries, paid deposit, then paid balance the following week.
60 days out from tour, we got a call to say that the tour was cancelled due to not enough people booked.
Asked for a refund, got the impression over the next couple of weeks that wasn't going to happen.
Eventually (Thank you Hong) we were able to pay extra to have tour go ahead, (to late to get decent airfares though)
Once In Malaysia, KL accommodation was excellent,
If only doing the booked tour - 1 day would be nowhere near enough time in KL.
The Malaysian Land tour company was also excellent, just the one hiccup with the pick up to transfer to Malacca,
Malacca accommodation was only average.
Cameron Highlands accommodation was great, not enough time here though.
Penang Georgetown Accommodation was ok, probs could have had another day to see the west side of the island.
Flight to Langkawi could have been a little earlier, so as not to have wasted most of the day travelling.
Langkawi resort was very good, with just enough time, maybe should have had 1 more day here.
All up a good tour, Thanks to Hong & Malaysia land tour co.
10 July 2024
Unprompted review
Reply from Avgtravels
Dear John,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Service required and received with a smile
I went to their office loaded with many questions about a tour and Gemma was extremely helpful.i have since placed down the deposit and full payment coming up next week.
13 August 2024
Reply from Avgtravels
Dear Ray,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Very helpful
The only criticism is that I sometimes found the communication between us difficult due to the accent, but everyone has been extremely helpful and prompt with their responses.
9 August 2024
Reply from Avgtravels
Dear Valerie,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Greta experience
I have just completed a 20 minute call with Gemma at Asia Vacation Group.
As a result of her professional and courteous manner my wife and I have now booked a vacation to Sri Lanka in November.
The whole experience was painless and informative without any sales pressure.
I only wish all travel consultants were equally competent.
Rgds
Don
12 August 2024
Unprompted review
Reply from Avgtravels
Dear Donald,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
It was easy to find the tour and make…
It was easy to find the tour and make the initial payment.
However the full tour amount was documented incorrectly (subsequently corrected). Also the stages of balance payments on the invoice were different to what's shown on the web site.
Contacting the company to request clarifications was easy. Customer care was good.
3 August 2024
Reply from Avgtravels
Dear Dhana,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
The presentations were very informative…
The presentations were very informative and our subsequent booking with stopover diversion was absolutely seamless. Thank you Gemma for all your help.
9 August 2024
Reply from Avgtravels
Dear Lau,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Bernie,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Japan here we come!!!
The ladies I have spoken to have been very helpful and made everything so easy to arrange.
We are looking forward to our holiday in Japan next year.
31 July 2024
Reply from Avgtravels
Dear Wendy,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
We did the 10 days highlight of…
We did the 10 days highlight of Vietnam,it was our first time using Asia vacation group and we were not disappointed.
Everything was organised for you.
We didn’t have any issues.but sometimes felt a bit rushed on certain tours.. we would have like more than a hour to visit the Vietnam war museum.
Our first guide in Hanoi was Tho she was very knowledgeable and funny.i just wish all our tour guides were like her!our last tour guide in Ho Chi Minh was Alex.. hard to understand and was all over the place! Made our tour a lot less enjoyable.in fact most of our group was listening to a different tour guide who was a lot more knowledgeable in Cu Chi tunnel..
On the road our tour guide was asleep in the bus.. not a good look!
25 July 2024
Unprompted review
Reply from Avgtravels
Dear Anne,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Great customer service
Gemma was very prompt in responding and accommodating requests made regarding our planned tour to China
6 August 2024
Unprompted review
Reply from Avgtravels
Dear Sas,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Good service thank you.
26 July 2024
Reply from Avgtravels
Dear Trevor,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
I just made the booking
I just made the booking, it seems very good till now. I can't add anything else now.
5 August 2024
Reply from Avgtravels
Dear Musa,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact us with any further questions or if you require additional assistance. We're here and committed to helping in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Sue,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Online service is good
Online service is good, but poor in responding to emails & quarries.
28 July 2024
Reply from Avgtravels
Dear Jayant,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Called for advise
Called for advise. Gemma was very friendly and helpful . Emailed the requested information within 10 minutes.
5 August 2024
Unprompted review
Reply from Avgtravels
Dear Yvette,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Easy to book with
Easy to book with. I had a query and the person on the phone very helpful.
As I haven’t travelled with them yet I cannot comment any further
26 July 2024
Reply from Avgtravels
Dear Karen,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.