My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
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Review summary
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We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service by Stef & team.
17 September 2024
Reply from Avgtravels
Dear Shankari,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Had to fight for a refund
Not happy with the way this company conducts itself. We cancelled our trip within their stated 7 day change of mind period, but AVG did not refund our deposit. They told me that they would not credit our credit card, but wanted our personal bank details instead. I found this very suspect. Still no refund after 30 days. We had to lodge a dispute through our credit card provider to get our money back. This took nearly 2 months.
19 September 2024
Unprompted review
Reply from Avgtravels
Dear BB
Thank you for taking the time to share your experience with us!
It is sad to hear that your refund process did not arrive as you expected. At AVG Travels, the refund process will be taken within the maximum of 1 month until you receive the refund.
Best regards,
AVG TRAVELS TEAM
CHINA WOW TOUR
I just arrived back from the most magnificent holiday in AWESOME CHINA! I could never imagine such an experience with fabulous hotels, the best group of fellow vacationers and excellent tour guides. Although my health not good in the heat I survived and cannot wait to return for more adventures and cultural experiences to again blow my mind.
Thank you to everyone who made my holiday truly magical and a very grateful thanks to the Chinese government for making these holidays so affordable and taking us to the very best hotels and tours.
8 September 2024
Unprompted review
Reply from Avgtravels
Dear Kim,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Booking was easy and dealing with…
Booking was easy and dealing with Australian office made communication easy
17 September 2024
Reply from Avgtravels
Dear Cheryl,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
We have booked a tour to Japan
We have booked a tour to Japan, and the date changed to 2 days earlier, which cost us a change in airfares( even though we had purchased flexible fares, still had to pay fare difference). We leave in 2 and a half weeks and can't get any confirmation of itinerary and hotel confirmations. The company has been telling us for 8 months, we'd receive it 30 days before the trip. Communication is very poor, emails not responded to, called in and talked to them, promised call backs and responses. Nothing. I'm concerned big time...
18 September 2024
Unprompted review
Reply from Avgtravels
Dear Brett,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration you encountered regarding our service.
It is concerning to hear about the issues you've experienced. We understand the frustration this has caused. Our goal is to ensure your convenience, and we are committed to reviewing our services to prevent such problems in the future.
An email has been sent to you as well as our team has called you back following the tour information.
Your feedback is important, and we will use it to improve our services further. If you have any more concerns or need further assistance, please feel free to contact us directly
Thank you for bringing this matter to our attention.
Best regards,
AVG TRAVELS TEAM
Reply from Avgtravels
Dear David
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Great customer service
Great customer service. Queries were answered quickly through fb messenger. Booking the tour was easy and with immediate response from the travel consultant. We are book for the 16-day China tour next year so we will see how it is.
9 September 2024
Reply from Avgtravels
Dear Andrea,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
online process was very good
Online process was very good. I have updated my first review with an extra star because I have had very good customer service since then.
14 September 2024
Reply from Avgtravels
Dear Patricia,
Thank you for taking the time to share your review with us!
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Best regards,
AVG TRAVELS TEAM
We would choose AVG again
It was very easy choosing, booking and communicating with AVG prior to our trip through Vietnam/Cambodia. We found the experience to be pleasant, including some of the nuisances while travelling like visas.
We attended our trip and the structure was fantastic. The tour guides were exceptional and everything was well executed. We have made some amazing memories on our trip and wish to thank AVG for helping us do that.
2 September 2024
Unprompted review
Reply from Avgtravels
Dear Nathan,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
I've had no problems with the actual…
I've had no problems with the actual booking of the tour I wanted. I was being looked after by 1 lady who I liked but the day I actually booked I couldn't get her & I got a really rude Asian lady & I wouldve cancelled the whole tour I'd my friend wasn't coming with me!!!
3 September 2024
Reply from Avgtravels
Dear Detha,
Thank you for taking the time to share your review with us!
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Good response
10 September 2024
Reply from Avgtravels
Dear Keith,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
It was easy to book a tour via the AVG Travel...
It was easy to book a tour via the AVG Travel site.
Unfortunately, I had to cancel my tour booking due to unforeseen circumstances. The process to request for the cancellation and the refund was seamless!
Keep up the great work AVG.
8 September 2024
Reply from Avgtravels
Dear Andrew,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Sorry to hear that you had to cancel your booking and we are looking forward to seeing you again in the near future.
Best regards,
AVG TRAVELS TEAM
I am only at the booking stage would…
I am only at the booking stage would prefer to review after trip is completed
29 August 2024
Reply from Avgtravels
Dear Bruce,
Thank you for taking the time to share your review with us!
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Reply from Avgtravels
Dear Raoul,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Difficult communication
Difficult communication. Not up to date on payments and invoice
31 August 2024
Reply from Avgtravels
Dear Ravinathan,
We are genuinely sorry to hear about your experience, and we appreciate you bringing these concerns to our attention.
We have delivered your message to our accounting team and make sure that your invoice will be update to date as soon as we receive your payment.
Best regards,
AVG TRAVELS TEAM
Friendly and knowledgeable staff.
Friendly and knowledgeable staff.
A wide range of tours.
Very competitive pricing.
7 September 2024
Reply from Avgtravels
Dear Peter,
Great to hear from you again.
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Very informative Website
Very informative Website! All details included, so no hidden nasties. A day by day information schedule was the main reason for choosing this trip. What level of fitness and other options were included also.
5 September 2024
Reply from Avgtravels
Dear Margaret,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
Prices & prompt replies.
Replies to my questions from Kim Chi were prompt & helpful.
Prices for tours were very competitive specially with the recent 10% & 15% discounts.
3 September 2024
Reply from Avgtravels
Thank you so much for your wonderful feedback! We are thrilled to hear that Kim was able to assist you effectively with your agency booking. Ensuring accuracy and providing prompt responses is a top priority for us, and it’s fantastic to know that Kim met your expectations in these areas.
Your kind words will certainly be passed along to Kim. We appreciate your trust in our services and look forward to assisting you with your future travel needs. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
AVG TRAVELS TEAM
STAY AWAY
BEWARE
DO NOT BOOK UNLESS YOU SEE A 15% DISCOUNT
I booked my TOUR and they had a discount the next day.
They refused to let me cancel and reapply the discount.
2 September 2024
Unprompted review
Reply from Avgtravels
Dear KT,
We are genuinely sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. It’s disappointing to learn that the promotion did not meet your expectations.
Per our policy, the new promotion will be applied for new customers only and we always address that in our promotion terms and conditions.
Best regards,
AVG TRAVELS TEAM
easy process
30 August 2024
Reply from Avgtravels
Dear Chris,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
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