Average Dad Tech Reviews 215

Bought 3 times now, and wouldn't look anywhere else for the next replacement.
Price, speedy service, plus help & advice and unbeatable after service.

I am sharing my experience to help others make an informed decision.

I purchased a smartphone from this seller earlier this year. After a short period, the device developed a hardware defect affecting the inner screen. I contacted the seller and followed all instructions, including sending the device for inspection. Throughout this process, communication was difficult and responses were often delayed.

I was informed that the repair would not be covered by warranty and that the issue was allegedly caused by “physical damage.” I was never provided with any repair report, diagnostic document or evidence to support this conclusion, despite asking for it multiple times. Because I needed the phone for my work, I agreed to pay the £500 repair fee.

The device was returned to me on 10 November. Within only two days, a new and unrelated defect appeared on the outer screen (yellow bar, glitching, touch issues). I again notified the seller immediately and provided photos and a video. Instead of receiving support or a constructive solution, the communication became hostile and accusatory.

I found the tone unprofessional and the refusal to provide any evidence for the repeated claim of “physical damage” very concerning. At no point was an official repair report provided, and no explanation was given for why a second screen would fail so soon after the first repair.

Because no reasonable solution was offered, I have had to escalate the matter through my credit card company. This has been a frustrating and time-consuming experience, and it is not what I expected when purchasing a high-value device.

I hope this review helps others understand my experience. My advice is to take into account the after-sales communication, the refusal to provide documentation, and the overall way issues were handled when considering a purchase.

Update:
Expected such a reply from this company. For everyone wanting to buy from this company, do so with a creditcard. That is the only way you are able to get your money back. File a complaint and be sure to notify how he deals with his clients.

awesome customer service and product information to help make a great purchse.

All good as usual

The support responded fast, It could not help me thou.

I live in eu.. phone come in less than a week. All is as described.

Great place to buy CN and global rom phones that aren't available to buy in your region. Prices are less compared to other vendors, if it's high we are just a mail away from getting it lowered to make it cheaper. Customer service is top notch, I have contacted them multiple times and response was swift and no need to follow up on our queries.

quick delivery, communication and of course AD's ongoing videos and honest insights are great. Happy to spend my money here.

Very good!. Good communication and delivery. I bought a Vivo x200 ultra, a great product just as described. Recived it within 8 days from HK to Sweden. Recommended seller.

Amazing how quick I got my phone, 4 days after ordering!

I purchased a new Sony Xperia 1 vii. The phone worked for 4 months, and since it was almost new I took it to Sony service to have it repaired under warranty. The warranty was refused because the phone was an Asian model that was gray imported to UK. Dad tech also refused to help me. I offered to send him back the phone so they can try to to prove that the phone has guarantee, but they also refused that. Nice experience. I don't recommend it to anyone.

Fast customer service, even faster delivery and reasonable prices.

Ordered an extremely expensive phone the first time as a recommendation from a friend and couldn't be happier.

Great price, super quick delivery and amazing customer service on email.

Recommended!

Terrible customer service.

Product has arrived. But the gift was not.
Seller want me to 'leave this alone' ... So I did.
Be aware.

After seller response:

Mike is destroy his hard work, he never apologize or suggest to send wireless charger as promised. Too bad.

Product was great quality, also my order went missing in the post and average Dad sent me a full refund. Also he told me if it eventually arrives to Keep it. It arrived a few days later. Much appreciated 👍

One of the best experiences I've had purchasing my new phone. I was back and forth trying to decide if I wanted to pull the trigger on the Honor Magic V5 Global version. The whole team Mike has working for him are sensational! They helped me with every question I had which made the buying experience great! I'm already back to them purchasing the Huawei Mate XT!

I ordered a Honor magic 5 on Monday evening, received my order this morning 04-09-25, everything went very fast and perfect detail information regarding my order (track&trace).
My compliments

When an item came that was damaged in the post I contacted average dad via email. Within 1 hour I got a reply and promise of replacement. Within 36 hours the replacement came... I know of no online store that acts that fast as it's even faster than Amazon

Excellent experience with average dad and team