Avenir Clinics Reviews 191

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring nature, and ability to make them feel at ease. Many highlight the exceptional service, noting that explanations are thorough, personalized, and never rushed, leading to a comfortable and informative user experience. However, some people were dissatisfied with the company's punctuality policy, mentioning that being a few minutes late for an appointment resulted in cancellation and a wasted day.

What people talk about most

Staff

Consumers consistently report highly positive experiences with the staff. Reviewers frequently praise the... See more

Service

Customers had positive experiences with service. Many reviewers praised the professional and thorough... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the staff's attentiveness and clear... See more

User experience

Clients share positive opinions on user experience. Many reviewers describe their experience as amazing,... See more

Based on these reviews

Rated 5 out of 5 stars

Sonia was incredibly professional and made the whole process so easy. She took time to help me understand possible side effects from the injection I had for hayfever. I’m pleased to say I’ve not exper... See more

Company replied

Rated 5 out of 5 stars

Had a great appointment with Sonia today for a hayfever treatment. She is always punctual, doesn’t rush you, explains everything properly but succinctly even though she knows I have had it before. I f... See more

Company replied

Rated 5 out of 5 stars

I recently went to Sonia to get the hayfever injection. She was very welcoming and made me feel comfortable from the start. We sat and spoke about the injection and if it was right for me based on my... See more

Company replied

Rated 5 out of 5 stars

Well, it is really difficult to put into words (after so many visits) how wonderful each visit is to see Sonia. I was informed without any pushiness at all, about the new products and treatments avail... See more

Company replied


Company details

  1. Skin Care Clinic

Written by the company

A Facial Aesthetics and Skin Clinic offering a professional and friendly service in Northwood, Rickmansworth,Herts and beyond.Non-Surgical Skin Rejuvenation and Anti-Ageing Treatments are provided by an Aesthetic Practitioner including Anti Wrinkle Treatments for the upper face,bunny lines,brow lift, jawline slimming,dimpled chin, gummy smile,‘Nefertiti Neck Lift’; Dermal fillers for the cheeks,lips,jaw,chin and lower face lines; Anti-sweating Treatments;Skin Quality Treatments including Profhilo, Sunekos and WOW Fusion Microneedling with Mesotherapy;Medical Grade Chemical Peels including Obagi Blue Radiance and BioRePeel; Obagi Medical Grade Skincare for acne,hyperpigmentation and melasma and Vitamin B12,Biotin and Hay fever injections


Contact info

4.8

Excellent

TrustScore 5 out of 5

191 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Amazing experience

Amazing experience, Sonia was so lovely and so welcoming, and made me feel at ease straight away, and was given so much information on the Hayfever jab I was having done! Would 100% recommend her

16 April 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Sara for your kind words. Ensuring patients are given all the education and information about their treatment is at the core of our service and I am pleased to hear how comfortable you felt following your hayfever injection in Rickmansworth.

Rated 5 out of 5 stars

Highly recommend Sonia for the hayfever injection!

I recently went to Sonia to get the hayfever injection. She was very welcoming and made me feel comfortable from the start. We sat and spoke about the injection and if it was right for me based on my symptoms and any potential side effects. She gave me an in-depth consultation which was very helpful in my understanding of how the injection works. The injection process was smooth, Sonia was gentle and made sure I was okay afterwards. It is now 5 days past and can already tell a difference in my symptoms and no side effects! I highly recommend going to Sonia, the service felt personalised and professional throughout.

2 April 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Kitty for your heartfelt testimonial following your hayfever injection in Rickmansworth. Even though you had previously had the injection elsewhere and fully aware on the results, it is always important to provide comprehensive consultations for all new patients. I am so pleased to hear that your symptoms are already improved and wishing you a pleasant few months ahead!

Rated 5 out of 5 stars

Excellent service by Sonia

Excellent service by Sonia. My face moles have shrunk and the after care service offered by Sonia is amazing. She’s very responsive to any concerns or queries. Highly recommend!

5 February 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Fatima for your lovely testimonial. I am so pleased that you found the mole screening and mole removal service in Rickmansworth so helpful and it was a comfortable experience for you.

Rated 5 out of 5 stars

Sonia was incredibly professional and…

Sonia was incredibly professional and made the whole process so easy. She took time to help me understand possible side effects from the injection I had for hayfever. I’m pleased to say I’ve not experienced any. I can’t believe the difference it has made - no allergy symptoms at all 3 weeks on, after suffering for over 20 years. Thank you so much, Sonia!

26 February 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Kathryn for your lovely testimonial. It is wonderful to hear how life changing having the hayfever injection in Rickmansworth has been for you after 2 decades of suffering with the symptoms. I am sure you will thoroughly enjoy the warmer months now.

Rated 5 out of 5 stars

Skin screening

Skin screening - very professional and excellent service received. Quick results and reassurance. Would recommend.

13 February 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Caroline for your kind words. I am happy to hear how comfortable you felt throughout the mole screening appointment and I look forward to seeing you again soon.

Rated 1 out of 5 stars

VERY Disappointed!!!

I had appointment booked with Sonia at the Rickmansworth High Street Clinic at 10.25 am this morning. Unfortunately unexpectedly I stuck in traffic on my way to her and was late by 10min. I was told by pharmacist that as I am late Sonia can’t see me anymore.
I felt very upset a disappointed!! I took a day off to be able to come for this visit.
I wouldn’t be using Sonia services any more.
I ended up with no visit and no work day. So I lost double today. What a waste of the day… and thinking that I was late by 10min ..
Dear Sonia - pls make yourself ready and allow the 10-15 min break in-between your appointments, as your customers might be late sometimes - even if it’s not their fold!!

5 March 2026
Unprompted review
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Reply from Avenir Clinics

Dear Magda,

Further to your review, it is best to clarify your statements.

Avenir Clinics is an ethical and professional practice, which has always upheld a high standard of care and time for our patients.

You have been a very happy patient at Avenir Clinics for the last 4 years. Throughout this time, you have always received professional, caring and personalised advice and service and you have always left each appointment content and satisfied.

On this occasion, you arrived almost 15 minutes late for a short appointment. We hold a buffer of time within appointments, but unfortunately you had exceeded this. It is then not fair on you as the patient to be given a rushed appointment where your quality of care and attention is reduced, to avoid running late for the next waiting patient as this is an 'appointment only' clinic and not a 'walk in' service.

Therefore, out of goodwill (and to ensure the next set of booked patients were not kept waiting) you were graciously offered another appointment time an hour later that same day by a team member. Sadly, you remained unapologetic and responded to her in an impolite manner, which is not condoned.

As can be clearly seen from other reviews, our professionalism and patient safety is priority and at the core of our patient-centric approach.

We wish you the very best with your aesthetic needs in the future.

Rated 5 out of 5 stars

Great treatment delivered by So

I met Sonia recently and she is really lovely. She explained everything clearly and was very patient when answering my questions.
I had great treatment and intend on going back again!

14 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Patricia for your lovely words. It was wonderful meeting and treating you in Rickmansworth. The sheer glow and radiance in your face and the elevation of your confidence with the results of the treatment, was so wonderful to see. I look forward to seeing you again soon.

Rated 5 out of 5 stars

I was very impressed by Sonia's care and expertisee

I was very impressed by the warm welcome received from Sonia and her calm and thorough handling of the issue I presented to her. It was a very good experience for me. Sonia was very attentive, reassuring and explained in great detail the procedure at hand and the time scale to expect for my results to come through.
I recommend her very highly to future clients and thank her for her expert care.

11 February 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Sonia for your heartfelt testimonial. I am so pleased you were so comfortable in my care during your Mole screening treatment in Northwood and left feeling very reassured.

Rated 5 out of 5 stars

Sonia In Rickmansworth clinic is 5 🌟 practitioner

Sonia in the Rickmansworth clinic is very professional, a calming presence. She makes sure she has all the information before she goes ahead with the vitamin boosts, and I never noticed the jab, which is always a huge plus. The boost also really does work, as I feel refreshed and energised for several weeks after. 10/10 experience.

6 November 2025
Unprompted review
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Reply from Avenir Clinics

Thank you Deborah for your heartfelt testimonial. It has been a pleasure supporting you over the last few months and seeing the benefits you have experienced along the way.

Rated 5 out of 5 stars

Sonia is brilliant!

Sonia is very knowledgeable and goes out of her way to put you at ease and explain everything in detail before you commit to anything. There is no hard sell which I liked. She is very responsive and helpful in aftercare. Thanks Sonia!

28 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Harsa for the kind words. Understanding the root of any concern is always key before determining the most suitable treatment pathway. I am so pleased you felt comfortable and at ease in my care and I very much look forward to supporting you with your skincare journey in Northwood.

Rated 5 out of 5 stars

Initial consultation

I met Sonia for our first consultation today. Sonia was lovely- incredibly friendly and personable. I felt at ease very quickly. The consultation was thorough and informative. I am pleased to have found Sonia!

21 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Charlotte for your heartfelt words. It was wonderful to meet you today for your aesthetic treatment in Northwood and I am so pleased you found the consultation very bespoke and personable to your needs. I look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing service ! Highly recommend

Really explained what the route course was and cared for what my concerns were and aims

15 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Elsie for your 5* review. It was lovely meeting you today and it was great to see you take away so much valuable knowledge. I am excited to support you on your skincare journey in Rickmansworth.

Rated 5 out of 5 stars

knowledgeable & puts you at ease

helpful, knowledgeable & definitely friendly. Great experience highly recommend Sonia

14 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Shalita for your kind words. It was lovely seeing you again and supporting you on your wellness journey in Northwood.

Rated 5 out of 5 stars

Had a great appointment with Sonia…

Had a great appointment with Sonia today for a hayfever treatment. She is always punctual, doesn’t rush you, explains everything properly but succinctly even though she knows I have had it before. I felt totally at ease and wouldn’t hesitate in returning for her service. A 5 star experience

9 January 2026
Unprompted review
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Reply from Avenir Clinics

Thank you Amy for your lovely testimonial. I am pleased to hear how comfortable you felt in my care again. Enjoy your travels!

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience. I haven’t had any cosmetic procedures for a few years and as knowledgeable as I like to claim to be, Sonia had more information and knowledge to add to the fact file.

Sonia was so easy to talk to and really delved into the finer details of the procedure and was really able to talk you through everything.

She was sweet, professional and made you feel really comfortable throughout the whole experience. She constantly checked in to make sure you are okay and that you are comfortable.

I’m severely impressed with the experience I have had and I will be going back for future needs.

31 December 2025
Unprompted review
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Reply from Avenir Clinics

Thank you Storm for your heartfelt testimonial. It was lovely to meet you for the first time and I am so pleased that you found the appointment informative and comfortable for your cosmetic procedure in Northwood. I am excited to be supporting you as you prepare for your upcoming nuptials!

Rated 5 out of 5 stars

Great service

Great service, professional and thorough.

I have been having B12 shots with Sonia and I couldn’t recommend highly enough.

27 November 2025
Unprompted review
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Reply from Avenir Clinics

Thank you Paula for your kind words. I am so pleased you feel comfortable and supported in my care following your Vitamin B12 injections in Rickmansworth. I look forward to seeing you again soon.

Rated 5 out of 5 stars

Sonia is amazing

Sonia is amazing, I felt so calm and relaxed even though I’m not keen on needles. She explains everything thoroughly and goes beyond by making sure you have enough info for after care. If messaged her a few times randomly and she is so quick to respond! My treatment was everything I needed, and I can’t wait to go back for more!

13 November 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Anisha for your lovely testimonial! I am so pleased you have loved the results so far and in turn your confidence is radiating through! I look forward to seeing you very soon in preparation for your upcoming wedding!

Rated 5 out of 5 stars

Excellent experience, would highly recommend

I had an excellent experience at the Avenir clinic. Sonia was very welcoming and took the time to explain everything clearly, answering all my questions during the consultation. Booking online was quick and easy, making the whole process smooth from start to finish. I’d definitely recommend the clinic and will be going back again.

19 November 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Maniya for your lovely testimonial. Ensuring patients feel comfortable and have all the knowledge they require about their treatment plan is paramount during the consultation process. I look forward to seeing you again soon.

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