My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
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Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chocolate came melted and moldy
20 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Avas Flowers ARE NOT LOCAL!!
Avas Flowers ARE NOT LOCAL!!! I ordered flowers for my mom’s birthday. Wish, wish, wish I had taken the time to read the reviews. Not only did I get an email saying they didn’t have the arrangement I ordered, I played phone tag all morning to get the arrangement changed. I finally called customer service to cancel the order all together and had to wait for ANOTHER call back. Finally got a real person and they tried to upsell me! Holy moly! After being put on hold again, I was finally able to confirm that the order got cancelled. Long story short: don’t use them!!!
12 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention.
In an age where convenience is mainly driven by technology, Avas flowers contribute to the overall seamless order fulfillment process. We are a family-owned company and a virtual florist that offers the best solution in bringing every floral needs to the best designer and artist in most localities in all 50 states through our platform and wide network, as well as direct shipping of farm fresh flowers through UPS/FedEx.
We are truly sorry for the trouble when trying to contact us to resolve this matter. We know this is not the experience we want our valuable customers to have. Since there was an issue with the fulfillment of the order, we provided a full refund on 06-12-2026, and it should have appeared shortly, as the time for the transaction to post varies by bank and credit card company.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Great service
Great service, beautiful flowers delivered with care and on time!
12 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future. Thanks again for choosing us!
Only half of the order was delivered…
Only half of the order was delivered yet I was charged for two items. When I attempted to contact the store to request a refund for the portion they failed to deliver they didn’t respond to me and instead delivered a small plant basket to the same recipient 3 days later with the same original message from the first delivery. The entire situation was handled poorly and the items weren’t even close to what I ordered in appearance or value. I order a snack basket and a money tree with balloons. They delivered a small plant basket the first time with balloons. The second time they delivered another tiny plant basket with the same card. And no communication to me personally.
19 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Orchid stem and blooms broken upon arrival
I ordered an Orchid for my older sister. I live in Iowa. She lives in Georgia. She was going through a hard time so I thought it would make her feel better if she had some flowers. Upon arrival.... the orchid stem was broken and all but one bloom was broken off and just inside the box. very disappointing for both me and my sister.
12 April 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Very expensive for what you get
Very expensive for what you get. They delivered on the wrong day.
23 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Stay away from this company
Stay away from this company! Worse experience I have every had, customer service is deplorable, they use an overseas call center for service and the operators have no idea what to do other than say how sorry they are. I places an order through their website for flowers. I got an email saying there was a problem with the flowers and I needed to contact them before they could proceed. I tried calling, message said to call back when they were open (even though I was calling during their posted hours), I tried their chat feature and was caught in an endless loop requesting my name and order number. I called and finally got a human who could not even find my order number (the one in the email they sent me). After 5 phone calls I canceled my order and demanded a refund.
I did see Avas reply to my review. I assure you they have all the information they requested. They know what order this is in reference to. Once again they are not doing anything to fix the issue they only know how to apologize to placate you enough to go away.
10 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Always my go-to when…
Always my go-to when i need a same day flower delivery executed!
19 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you so much for your kind words! We're thrilled to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future. Thanks again for choosing us!
Caution when using Ava's Flowers
Terrible company to deal with. Very poor customer service.
My husband ordered me flowers which were never delivered. Price was increased from original order and credit card charged. No cooperation from company with reason for flowers not being delivered. Just kept getting run around. Now have to dispute charge for flowers never delivered. Be cautious if you order from Ava's Flowers.
4 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
HORRIBLE EXPERIENCE
HORRIBLE. I can't even begin to list out all of the problems with this company. They didn't deliver the flowers on time the first request. Then I agreed to next day. They STILL didn't deliver the flowers. I have lost about 2 hours of my life on this issue. I had to beg for a refund. They wanted to give me 25% off the next order. HA! I said I do NOT ever want to use this company again.
11 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Fast service
Fast service
They next day air flowers from Kentucky to NH for my order which I thought was wild but the flowers arrived and looked amazing for the distance they traveled
14 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Spent $340.00 on flowers and balloons…
Spent $340.00 on flowers and balloons to surprise my wife at work. Remind you I placed the order at 9:00 am. About an hour afterwords, my wife reached out to me saying thank-you their beautiful.... Me thinking everything showed up. Wrong!!! I get a message at 4:30pm delivery driver was approaching building. My wife shortly calls me says thankyou for the balloons, why did you wait to send them at end of the day? They were leaving for the day when the other half showed up.
For spending that much. You would think everything would show up at the same time. Glad my wife was still there.
11 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
They delivered a cheap bouquet instead…
They delivered a cheap bouquet instead of a basket greenery arrangement posted on their website.
I got reimbursed for flowers- no deliveries and other charges.
I was very disappointed.
Honestly, I would look for different companies in the future.
20 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order
Time guaranteed online was wrong
Time guaranteed online was quickly set a day back via email once the order was placed. This was not the day of recipients birthday. If the day is not available ordering site should say so
30 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Customer Beware. Not reputable company.
I canceled my order immediately after placing it, but the company repeatedly gave me the runaround instead of processing the cancellation. After several attempts to get a straight answer, they eventually claimed the order had already shipped—which was not true. When I pointed out the inconsistency, they had no response. This was my second phone call with customer service, and both times the call was conveniently disconnected before the issue could be resolved.
Customer service was extremely difficult to reach. They continually directed me to their ticketing system, which was disorganized and unhelpful. The entire process felt poorly managed from start to finish.
Despite canceling the order immediately, the company refused to issue a refund. To make matters worse, the product was delivered late, even though customer service had assured me it would arrive sooner. The communication throughout the process was inaccurate, inconsistent, and misleading.
Afterward, I discovered that this company has a large number of negative reviews, and I regret not researching them before making a purchase. Based on my experience, their customer support operation appears poorly organized and unable to effectively resolve customer concerns.
I rarely take the time to leave negative reviews, but I felt compelled to share my experience so others can make an informed decision. I strongly recommend choosing a more reputable company. If you're considering ordering from them, I encourage you to read through other customer reviews and experiences before making a purchase.
10 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Thank you as always 😊
17 May 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
THE WORST CUSTOMER SERVICE i EVER DELTE…
THE WORST CUSTOMER SERVICE i EVER DELTE WITH ! NO WE NEVER RECIVED THE ORDER, WE WILL NEVER USE YOUR SERVICE AGAIN. I HAVE ALSO POSTED THIS ON SOCIAL MEDIA PLATFORMS AS WELL..
27 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
I am a previous 111 year old family…
I am a previous 111 year old family florist~~~~your "service " charge ~~~plus delivery charge ~~~unbelievable !!! Only used you because of needed delivery date for a 50th birthday.
18 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for your feedback. The service fee is to ensure the proper care and handling of your order. Some companies simply conceal their service fees in the cost of the flowers, in addition to charging a delivery fee. At AVAS, we prefer to keep it separate so that you know exactly what you are paying for at the final step of the web checkout. We are sorry for the inconvenience.
It is our mission to make all customers' online ordering experiences as seamless as possible. The final cost of a purchase is largely dependent on a lot of factors, including the destination, applicable taxes, and the day and date of delivery. This makes it challenging to provide the total before collecting all the relevant information. To ensure that the customer's expectations are set correctly, we state throughout Steps 1 (Delivery Info) and 2 (Billing Info) that tax and fees will be calculated once the addresses and delivery date are confirmed.
After addresses and delivery dates are filled in on Steps 1 and 2, we can calculate any relevant costs outside the product total. Step 3, the ""Review & Place Order"" section of our online cart, allows customers to enter a coupon code they may wish to include. This section displays the total, including tax and fees. Please note that a purchase cannot be finalized until this section is displayed, reviewed, and confirmed by the customer. A more detailed explanation of our service fee can be found here:
https://www.avasflowers.net/terms-of-service#service-fee.
Our main goal is to always make our customers happy so that they continue to return to us for all their floral needs. That being said, I'm going to issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Thank you for allowing us to assist you.
flowers
they told me to pick a bouquet so I did and the next day the told me to pick a different and it was so tiny compared to one I chose original one ,very disappointed and so much money fro shipping and extra fees don't recommend
17 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
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