AvantCredit UK Reviews 

Rung customer services to discuss my loans and had a very rude American on the line.

I had a loan with this company back in 2015. I put a complaint in for irresponsible lending. They disagreed and said they lended responsibly. I took my complaint to FOS who agreed with me and they gave Avant a time limit to come back to the adjudicator. Avant have ignored this. It has now been escalated to an Ombudsman. As per other reviews this is totally unacceptable to not respond to the FOS.

I had a loan with this company. I put a complaint in for irresponsible lending. They disagreed and said they lended responsibly. I took my complaint to FOS who agreed with me and they gave Avant a time limit to come back to me. Avant have ignored this. It has now been escalated to the Ombudsman. Come on Avant. Rectify the situation of your irresponsible lending.

This company is a big liar. They passed my account to recovery agency without informing me and added more on top of my loan. They don’t deserve even a single star rating.

Passed my loan on to debt recovery agency without informing me. Added a further £60 on to the outstanding balance for no reason known. LIE THROUGH THERE TEETH. Hope the company and all its employees have a miserable Xmas.

P.S. New company took £60 off my outstanding balance and then offered me 60% balance if I could pay.

A lot of mixed reviews on here, for me I took a loan out 3 years ago, made the payments every month and as of this week the loan is now settled. Spoke with customer service in the past to change payment details and they were very helpful and friendly.

If you take a loan out it is your responsibility to pay it back, if you miss payments then expect to get fees per the contract you sign and if you miss 3 in a row then you have defaulted on your agreement.

Would I use them again? Yes though I’m sure I can now get better rates elsewhere.

Maddie affordability complaint for 2 loans. Avant upheld one but shad to go to the ombudsman for the other. The adjudicator agreed with me but Avant didn't agree with them so went to an ombudsman. The ombudsman agreed and upheld my complaint. Avant are now legally bound to pay me my redress. I wouldn't be surprised if they drag this out like the did with the initial complaint.

I took out two loans with Avant Credit. They both totalled £5000. I should never have been given them as I was a compulsive gambler at that time and had already over £12000 debt made up of payday loans and personal loans. I do appreciate that it was me who applied at the time and I knew and was told their interest rates but as a compulsive gambler I would have agreed to anything for the funds. I made a complaint over 13 months ago andAvant Credit took a long time in replying and investigating the complaint which eventually went to the FOS. They agreed with me and I was awarded over £2400 six weeks ago. Again Avant we’re slow to react but today I have received full payment. My advice would be to stick with it as Avant will respect decisions awarded against them by FOS.

like most this company do not deserve even 1 star... minus 10 would not be enough.

ring them and the call takers are useless, email them and they do not reply. we sent 1 email in february and they actually replied this week (september),

do not use this company, although i see they are no longer accepting loan applications so i wonder if they have finally given up

The worst customer service of every company I have ever dealt with. Through my own fault I had filed for bankruptcy (successfully paid back a previous one) they marked me down as defaulting 18 payments after I filed. Emailed them 100s of times rang them. Keep "passing it on to there specialists" literally made my life hell for 2 years and no closer to rectifying. Save yourself hassle and go to a reputable company who respects there customers

Awful in every sense and overall experience do not use these guys. Waiting for an overpayment to be returned waited 2 months now.

Do not use this company if you want good customer service

Never left a review before which sums up how bad this company is

So, update since my last post in February. After submitting a complaint on 1st February I learned towards the end of the month Avant Credit had placed another missed payment on my credit file, for February. This is despite the fact my payment dates are end of each month and this was 22 February, so they had already decided, despite having my complaint, they were not going to collect payment again.

I emailed Avant Credit on 22 February, before payment was due, but they ignored it, put another missed payment on my credit file for March, tried to blame me for the payments not being made, despite confirming I hadn't changed my direct debit and they made no attempt to collect payment.

I contacted the Financial Services Ombudsman in April and suddenly Avant Credit advised they instructed their payroll department to collect the monies. It is now June 19th, they put 2 more missed payments on my credit file, sent me a default notice, and continue to charge interest each month.

Fraud is obtaining monies through deception - surely choosing not to collect payments and adding interest to the balance of the loan despite being advise multiple times to collect payment is Fraud?

Unfortunately the Financial Services Ombudsman advise their investigations can take a minimum of 4 months, so my credit file is ruined whilst I wait for the Ombudsman to sort Avant Credit out. I'm just hoping the wait is worth it and they are shut down as clearly they are not complying with the Financial Regulations required of them.....

Just got a Default Notice for a loan that was paid off by direct debit in early 2019.
Spoke with consultant and apparently they tried to contact me in those 2 years - 2 emails and 1 voicemail. Don't deal with them.

Paid a loan over 36 months final payment wasn't calculated right from them as I still owed £1.53 after the full 36 contractual payments had been made, absolute rubbish

Incorrect Reporting on Credit File.
If I could write a review and put no rating I would!
I have had an issue with Avant Credit regarding mis reporting on my credit file.
Contact them numerous times to get the matter resolved and just keep getting the same generic email back advising that someone will contact me within 8-10 days. This has been going on since Feb and surprise, surprise still not heard back from them on the matter or that the matter has been rectified. They have admitted the error is on their part and still not removed the incorrect information from my file. I would strongly advise anyone thinking of using this company to reconsider and to make sure you read all reviews before using.
Over promise and under deliver seems to be the mantra of the customer service team.

Shocking

Paid the schedule - Loan not complete

Badgers you 2 months before a debit card expires

I have had an issue with Avant regarding mis reporting on my credit file. Do not go with this company !! They reported I missed a payment in Oct, the payment was due on 30th Oct which fell on a weekend so it was taken at the begining of Nov, and another payment at the end of Nov. In fact I made an additional payment in Oct !! An error is one thing, but they are doing NOTHING to correct my credit file.
Initially I thought they were a good company I had been happy, however this service is unacceptable and I see other people have had the same problem. Guard your credit file...go elsewhere !!

If i could give it no stars I would. They added a £289 payment after my loan was paid in full and failed to answer any of my emails. I have taken it to the ombudsman as getting nowhere with them. Don't use this company for loans.

Poor customer service, requested for a refund and it hasn't been paid. Luckily I was able to get it back, Swift|fund|sreco|very did a superb job.