Avagrow Limited Reviews 

94
•
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

There is not any other shop that gives a better service or such a large range of products if they haven’t got the itemyou want they order it and you receive it within a few days. The lads are very hel... See more

Rated 5 out of 5 stars

A friendly knowledgeable service. Excellent products. I like the promotions on the Avagrow website. When one product had a problem there was no issue getting a replacement and I'll definitely... See more

Company replied

Rated 5 out of 5 stars

Great customer service provided, the item took time coming from the supplier due to huge demand. Throughout the waiting period was constantly updated with the time frame. When the fan arrived it was... See more

Company replied

Rated 1 out of 5 stars

placed order with 24 hour delivery option on the day delivery is supposed to arrive, i contact them to find out no product available and wont be arriving today. no communication just took money and... See more

Company details

  1. Garden Center

Written by the company

Welcome to Avagrow. Kent’s Fastest Growing Hydroponics Grow Shop. We are your local Kent based hydroponics shop. Open 7 days a week to provide you with a complete solution. Our shop stocks a complete range of products from multiple manufacturers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

94 reviews

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Replied to 50% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(94)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazingly helpful and great products

There is not any other shop that gives a better service or such a large range of products if they haven’t got the itemyou want they order it and you receive it within a few days. The lads are very helpful and the premises is secluded and out the way of praying eyes.

19 October 2026
Rated 5 out of 5 stars

The product I wanted was out of stock…

The product I wanted was out of stock but they displayed great customer service in sourcing an alternative solution which arrived quickly. Communicative and helpful.

25 August 2026
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Reply from Avagrow Limited

Thank you for the kind review it is much appreciated!

Rated 5 out of 5 stars

A friendly knowledgeable service

A friendly knowledgeable service. Excellent products. I like the promotions on the Avagrow website.

When one product had a problem there was no issue getting a replacement and I'll definitely be coming back for further orders.

Also another pleasant surprise was to find this company will keep stock at the price they paid for it on their website i.e. they will not immediately push the price up when they themselves have had the stock at a lower price in the past which is lovely. You will not find that many stores I imagine that do that given how expensive it is to run premises et cetera.

25 August 2026
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Reply from Avagrow Limited

Thank you for the kind review it is much appreciated!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service - upgraded to a higher spec product at no extra charge. Excellent information given on follow up call. Delivered the next day.

11 August 2026
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Reply from Avagrow Limited

Thank you for the kind review its really appreciated

Rated 1 out of 5 stars

Still not received it after 5 days

Small issue with delivery, which was dealt with very quickly. Good customer relations and a good all round service. Would definitely use again

11 August 2026
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Reply from Avagrow Limited

Thank you for the review Alan would it be possible to change the star rating to reflecct this?

Rated 5 out of 5 stars

Great customer service provided

Great customer service provided, the item took time coming from the supplier due to huge demand. Throughout the waiting period was constantly updated with the time frame. When the fan arrived it was dispatched and delivered promptly.

27 July 2026
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Reply from Avagrow Limited

Thank you for the kind review its really appreciated

Rated 3 out of 5 stars

bottom couple of saucers were broken in…

bottom couple of saucers were broken in transit, asked for replacements a few days ago but not had a response

19 June 2026
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Reply from Avagrow Limited

We have tried contacting you a number of times regarding this review we try and deal with every problem immediately but you do not respond and the telephone number on your order is not a real telephone number. I would also like to point out that you have only raised this issue a month after receiving the delivery.

Rated 5 out of 5 stars

I needed to phone the company for an…

I needed to phone the company for an update on delivery. The guy I spoke to ( Neil i think ? ) was very helpful and cheerful and assured me my delivery would be next day and it was . The item is great and of good quality and I would recommend using this company.

30 June 2026
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Reply from Avagrow Limited

Thank you for the kind review it is much appreciated

Rated 5 out of 5 stars

Best customer service

Great company with the best customer service and some of the lowest price I could find online.... Would highly recommend this company.

11 June 2026
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Reply from Avagrow Limited

Thank you for the review it is much appreciated

Rated 5 out of 5 stars

Fast service

Lovely staff, always there to help super good shop

30 December 2025
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Reply from Avagrow Limited

Thank you for your feedback

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