Auxbeam Lighting Reviews 332

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and positive attitude of the staff, who are quick to resolve issues and provide support. Many people appreciate the high quality of the products, noting their effectiveness and durability, and are impressed with the company's commitment to standing behind their offerings. Reviewers frequently mention the quick response times and efficient handling of inquiries, making the overall experience smooth and satisfactory. However, some customers also noted occasional issues with product fitment or initial defects, such as bulbs not working or switchpods causing dimming. Though some experienced delays in receiving products or difficulties with installation, the company generally addressed these concerns promptly by offering replacements or solutions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Customer service

Users consistently describe positive interactions with customer service, highlighting their helpfulness,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and efficient... See more

Service

People report positive experiences with service, often describing it as highly recommended, fantastic, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered multiple different sets of lights from Ms. Dorthy & she always provides great customer service. Anytime I have an issue which is rarely she has been awesome help. My last set of headlig... See more

Rated 5 out of 5 stars

Awesome products and outstanding customer service! I had a pod light/ditch light burn out, and couldn't find a warrenty for them, I let Auxbeam know about the issue, and they said they would sent me a... See more

Rated 5 out of 5 stars

We are a small UTV Shop and ordered some lights and switch panels for a customer. When FEDEX delivered the package, it had been torn open and taped shut, then torn open again. Turns out we were miss... See more

Rated 5 out of 5 stars

I have custom outfitted a Jeep Wrangler and Overland Camping trailer with several of your lights and the AR800 Switchpod. These include a light bar, 2 amber A Pillar Lights, side lights under the Roo... See more


Company details

  1. Car Accessories Store
  2. Auto Accessories Wholesaler
  3. Auto Parts Store
  4. Car Equipment Accessories Store

Written by the company

Auxbeam, established in 2008, specializes in high-performance LED bulbs, smart switches, and off-road vehicle lights. With innovative technology and quality service, Auxbeam is dedicated to providing exceptional lighting solutions for customers, offering high cost-performance products to the market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

332 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent Customer Service

We are a small UTV Shop and ordered some lights and switch panels for a customer. When FEDEX delivered the package, it had been torn open and taped shut, then torn open again. Turns out we were missing a couple of items. I contacted Auxbeam via email about the issue and they were extremely fast and courteous with getting replacement parts shipped to us. Definitely will purchase from them again in the future and recommend them to anyone who asks. Wonderful customer service that's hard to find nowadays.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great products and support

First off, auxbeam just has great products in general; they have never given me a problem.

Also the support team is great very quick response time, and get issues sorted out quick.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and product

I had a set of their 4.5 xp ultra lights which are amazingly bright and they sadly got water behind the lenses and I submitted a warranty claim with pictures and no further questions asked or trouble they sent me out another pair. Love their products best bang for your buck and great customer service!

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Service

I have ordered multiple different sets of lights from Ms. Dorthy & she always provides great customer service. Anytime I have an issue which is rarely she has been awesome help. My last set of headlights I bought I had some problems with & with no questions asked, she sent me out a new complete upgraded set & so far they have been working flawlessly. I will continue to purchase all of my LED headlights through Aux Beam “AKA, Ms. Dorthy”especially with this kind of customer service which is a rare thing anymore! Keep doing a great job & know that your customers appreciate you!

21 May 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 3 sets H7

I purchased 3 sets H7, 9005, & H1. The lamps arrived quickly. True 1:1 lamp size to original bulbs. Light output on all 3 sets is fantastic. I purchased th GX Bicolor H7, is fantastic in fog and rain. Wish I had got the H1 Bicolor. Had an issue with a H7, and replacements are on the way. Would purchase again.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Easy website to maneuver

Easy website to maneuver. Had exactly the right products for my vehicle. Tracking your shipment was a great piece of mind. Actually,I ordered one extra set and they easily accommodated me.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

If you're looking for an easy plug and…

If you're looking for an easy plug and play, super bright, customer service A+++ (Ms.Dorothy), and fast shipping. Auxbeam is the one that will brighten your night. I highly recommend getting the 40k Lumens 👌🏾 Thanks from Guam!

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Some of the best customer service I had…

Some of the best customer service I had had in a long time! Ordered a kit highs, lows and fogs for a 2014 ram rt. Had some issues with the heights not fitting in the housing even with extended covers and fogs where flickering. They where quick to make it right and get a different style bulb sent for the highs and a canbus/anti flicker harness sent out for the fogs. Can’t ask for any better service. I’ll defiantly be back for the rest of my led conversation when I’m ready to did into that project.

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch!

The quality of their pods and control boards is top notch and their customer service doesn’t fall farm from the tree. Their team assisted me with a minor defect in quick time and came to a solution swiftly. I strongly recommend aux beam and their gear to wrap up that build!

19 May 2025
Unprompted review

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