Autumn and May Reviews 

175
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, helpful, and deeply knowledgeable during personal consultations and complex repairs. Reviewers often highlight the friendly atmosphere and the attentive care they receive when visiting the local store. Consumers are also very happy with the exceptional quality of the craftsmanship and the beautiful, distinctive range of jewelry available. People appreciate the careful attention to detail, noting that cherished items consistently return looking brand new and wonderfully polished. Buyers consistently value the prompt turnaround times and the lovely gift packaging provided with their special purchases.

What people talk about most

Service

People report positive experiences with service, highlighting the friendly, professional, and knowledgeable... See more

Product

Reviewers mention positive feedback about product quality, expressing delight with items that came out... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently helpful, professional, and... See more

Quality

Customers report appreciation for the exceptional quality and craftsmanship of the repairs and products.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Autumn and May for all my jewellery fixing needs, from fixing gold chains to adding lost charms back onto pieces. The service and value is brilliant. I recently had an antique silver christeni... See more

Rated 5 out of 5 stars

I just love Autumn and May Jewellery Shop. From the selection they have that fits every pocket to the people who look after us and make us feel special. They are great goldsmiths too and if you have... See more

Rated 5 out of 5 stars

I have bought several beautiful necklaces from Autumn and May over the years. This time, I needed speedy delivery to ensure a square pendant arrived in time for a friend's birthday. Staff were very fr... See more

Rated 5 out of 5 stars

Over the years I have bought a number of items from A&M including a replacement wedding ring for my wife(original stolen) and an eternity ring. My latest purchase was a chain necklace for her birthda... See more


Company details

  1. Jewelry Store

Written by the company

Local jewellery boutique offering Designer made Silver and Gold Jewellery, Engagement & Wedding Rings, Bespoke Design & Commission, and Jewellery repairs


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(175)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent in every way

Excellent in every way. I cannot fault my experience with Autumn and May. Great communication and the Kit Heath necklace I ordered for my Goddaughter arrived on time and was exactly as described.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Lovely 5-star service!

I brought a few of my very old earrings, which I now want to give to my little girl, to Autumn & May to fix. Isaac at A&M fixed them for me and he refused to charge me anything because he said it was very easy for him to do. They have very lovely pieces in the shop. I will bring my little girl there to pick something new for herself soon.

25 April 2023
Unprompted review
Rated 5 out of 5 stars

Great and efficient customer service

Great and efficient customer service! We only had to wait a few minutes before being looked after, despite the shop being manned by only one person.

I was quite impressed by how he was able to guess the band size I ended up buying just by looking at it!

Me and my partner both found relatively quickly wedding bands that we liked and we bought the option to have them engraved

Would recommend! Located in the lovely greenwich market

15 January 2023
Unprompted review
Rated 5 out of 5 stars

Best jewellery shop in London

Autumn and May are a lovely shop with excellent customer service. Issac helped me with jewellery repairs and understood exactly what I wanted. I didn't need to pay for my broken gold chain repair and eventually it was changed to the new and thicker one. I would recommend this place to everyone.

22 October 2021
Unprompted review
Rated 5 out of 5 stars

Ring size alteration

I took a precious ring to be re- sized. Ten days later I had a ring that looked liked new. A perfect fit and beautifully cleaned. A friendly and professional service - also very good value.

2 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Wedding Ring Jewellery Shop.

Always wanted to get our wedding rings from Greenwich, Autumn and May was recommended by my partners friends. We went to the shop to take a look, a gentleman served was a jewellery Wikipedia, explained the wedding ring design shapes nice and easily, walk us through the metal options. We heard that Palladium was better than gold in terms daily use with reasonable price, but the guy recommended Platinum is a Premium metal and its price was low (when we order) in comparison with Palladium. Its great to say that we have two beautiful wedding rings which we now can’t wait to wear (soon soon darling). Getting the Rings from a local jeweller is the right thing to do, they managed to polish my engagement ring and it is so sparkle now like brand new! Would highly recommend this shop in Greenwich. Thank you, Isac & the unnamed lady staff

12 July 2019
Unprompted review

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