Autozone Reviews 

969
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful, often going above and beyond to ensure a smooth and efficient process. Many highlight the excellent service, noting how quick and easy the entire journey was, from initial contact to driving away with a new car, making them feel comfortable and well-informed. However, some people mentioned vehicles having pre-existing faults or developing issues shortly after purchase, such as engine warning lights or sensor problems. Some reviewers were not happy with customer service and after-sales support, citing unresponsiveness, misleading information, and unprofessional conduct like agents hanging up. A few also experienced difficulties with finance applications or extended waiting times for their vehicles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the helpfulness and efficiency of staff... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing significant... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and pleasant... See more

Customer communications

People report negative experiences with contact, citing a lack of communication and unresponsiveness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm still in awe of such incredibly quick and seamless turnaround. I found myself in a tricky situation on Sunday morning, with the need to get a car ASAP, and in the afternoon of the same day I was... See more

Rated 5 out of 5 stars

Liam sold us the car and we absolutely love it. Renault kadjar, went to view that day and ready to drive away which within an hour or so we did do. We had our 4 month old baby with us which made thing... See more

Rated 5 out of 5 stars

I can’t recommend Autozone Dartford highly enough. From start to finish, the service has been absolutely brilliant. The whole team is friendly, professional, and clearly take pride in what they do... See more

Rated 5 out of 5 stars

I was desperate for a car. My credit score might as well be in the minuses. My current car might as well be a write off for the price of repair. I went to autozone for help. Less than 24 hours Jack ha... See more


Company details

  1. Car Finance and Loan Company
  2. Car Dealer
  3. Finance Broker
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Welcome to AutoZone, we are the leading car finance broker and dealership in the UK specialising in helping with poor credit car finance, bad credit car finance, pay-as-you-go car finance, pay weekly car finance and no deposit car finance. We can help people get car finance even on benefits, self-employed, with CCJs and arrears. We currently have 3 showrooms accross the UK in Barnsley, Darlington and Stockport. We offer: Part exchange, no deposits, cashback available, free 7-day driveaway insurance, nothing to pay for up to 6 weeks. All our vehicles come fully prepared with a 12 months MOT, inclusive warranty, service, and 129 point pre-delivery inspection. Visit our showrooms 7 days per week with on-site bistro, children's play area, and a warm friendly atmosphere to choose your new car in total comfort. Our finance teams can assist you secure finance for your new car even in the most difficult of circumstances and even if you have been refused at other brokers or dealerships. We also offer full nationwide delivery on all our vehicles, we also offer very competitive PCP deals and a selection of luxury and sport models. Give us a try today for all your car finance needs! Car finance on benefits Car finance with poor credit Car finance with bad credit Car finance no deposit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

969 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(969)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just bought Mx5 from here and the…

I just bought Mx5 from here and the service was amazing,I was getting updated on every process of my car,also I loved that when I picked it up,it was covered and had my name on a stand next to it,how lovely such a nice touch I thought so I would like to say a big thankyou to the guy who dealt with me he was so helpful and very easy to talk to great service

17 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for this incredible review, Francine! It was an absolute pleasure to help you find your dream car and give you such a special memory of driving it away! 🤩

Rated 5 out of 5 stars

Used Autozone and returned due to a…

Used Autozone and returned due to a good experience previously. The salesperson Jayden was really helpful and informative and found the vehicle I required. The turnaround was usually 2 weeks but he was helpful in reducing this to one. The all experience from start to finish was excellent and would recommend.

9 July 2025
Autozone logo

Reply from Autozone

Thank you for this absolutely fantastic review! We are so pleased our team could get you back on the roads again in no time 🤩 See you in a few years for car number 3!

Rated 5 out of 5 stars

Finance hire

Liam handled my case professionally.

1 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review, Tobi!

Rated 5 out of 5 stars

Lee was very friendly and polite he…

Lee was very friendly and polite he answered all the questions I had about my vehicle and excellent sales person would definitely recommend anyone see Lee if they wanted to buy a car

10 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Due to waiting for finance i lost the…

Due to waiting for finance i lost the car i was after but the staff moved heaven and earth to get me the vehicle i wanted very good service

7 July 2025
Autozone logo

Reply from Autozone

Thank you for the great review Simon! We are so pleased our team could help you find your new car and get you back out on the roads 🚙

Rated 5 out of 5 stars

Great customer service from David

Great customer service from David
Easy and straight forward process
Very polite

7 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review Ben! We wish you many happy years of motoring in your new car 🤩

Rated 5 out of 5 stars

Great Company

Easy application
Friendly staff
Fantastic car

7 July 2025
Autozone logo

Reply from Autozone

Thank you for the great review, Lorraine! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Amazing experience

Amazing experience. From the first phone call to helping us get our car, to the service throughout and David when we went to collect…just superb. Thanks so much.

4 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the 5* review Susan! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

David was professional

David was professional, friendly approachable- being a client aware at all times. The company has a high standard of quality and professionalism.

2 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for this wonderful review, Helen! We wish you many happy miles in your new car 🤩

Rated 5 out of 5 stars

From sorting finance to collecting car…

From sorting out the finances to collecting the car, I was always kept well informed. They were very accommodating as I only had one feasible day to travel to Barnsley from where I live, and they ensured everything was ready for that day. Although there was a slight delay while I waited in the showroom, I was kept comfortable and offered cold drinks multiple times. I was then generously compensated for the delay. Highly recommended.

26 June 2025
Autozone logo

Reply from Autozone

Thank you for the 5* review Henry! Again, we appreciate your patience due to the unexpected delay, but we are very glad that you're back on the roads in your new car 🚙

Rated 5 out of 5 stars

The staff at auto zone were helpful and…

The staff at auto zone were helpful and lovely. Helped me get my car and checked in regularly.

1 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review, Zoe! We are so pleased our team could help you get back on the roads in your new car 🤗

Rated 5 out of 5 stars

David was helpful from start to finish

David was helpful from start to finish, very happy with both the service and my new car! Highly recommended :)

1 July 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the great review Emma! We wish you many happy years of motoring 🚙

Rated 5 out of 5 stars

Thank you so much Dave

Thank you so much Dave! For everything! Smoothly ran! Part exchanged my car and got my new one! Really happy!

28 June 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the 5* review! We wish you many happy miles in your new car 🚙

Rated 5 out of 5 stars

Autozone have been helpful in fast…

Autozone have been helpful in fast tracking my car for me was a slight delay but got resolved.

David was new in the showroom and was very professional and helpful offered me drinks

23 June 2025
Unprompted review
Autozone logo

Reply from Autozone

Thank you for the 5* review Alan! We are so pleased we could get you back on the roads in your new car 🚙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look