autovia.it - Napoli Aeroporto Reviews 

We arrived to collect our pre-booked car with every document in hand: driving licence, ID, booking confirmation and a valid credit card. Autovia refused to hand over the car because their system supposedly didn't give "authorization to proceed" on my card. It's a regularly issued credit card from Hanseatic Bank, a well-known German bank, with plenty of available credit, and I've used it for several car rentals before without any problem.

No alternative was offered and no real effort was made to resolve it. We were simply left stranded at the airport at 11pm. A booking is supposed to guarantee you a car. With Autovia it apparently guarantees nothing. Avoid if you can't afford to be left without transport at the last minute.

Nice car, good service at the desk and easy to return.

Useless con artists that charged us 2 months after we got back for damage we hadn't done.

MY 10 year old grandson and I arrived at the airport to pickup an automatic car booked weeks earlier through Jet2 and they told me they had none and could only offer a manual. For me automatic car is essential when driving on the opposite side of the road to UK in a busy and unfamiliar city. So I declined their offer and managed to extract a fully stamped and signed letter from them declaring "Fleet Fail"

Despite the authoritive letter Autovia months to reluctantly give a full refund.

Luckily I got an automatic car from a nearby company (Budget) but at 3 times the original price!

So I managed to save the holiday from being ruined by throwing money at the problem!

Easy, smooth pickup. Retuning car was also simple. Car was in his clean condition. Desk staff were very helpful. No problems with rental experience.

Car rental Napoli Airport

I would like to make a formal complaint regarding both the service provided by your staff and the way the payment and insurance requirements were handled.

First, I was very disappointed with the attitude and level of service at the rental desk. Your staff were not willing to properly discuss the situation or provide reasonable assistance. We also had to wait unnecessarily long, while the staff appeared to be more interested in talking to representatives from neighbouring rental companies than assisting us and the other customers waiting at the desk.

More importantly, I was told that I had to purchase your most expensive insurance package because I was using a debit card rather than a credit card.

I find this unacceptable and would like a clear explanation for this requirement. I travel frequently for business and have rented vehicles from many other rental companies using the same debit card, without ever encountering this issue.

I therefore do not consider the additional insurance charge to be reasonable, particularly given the circumstances under which it was imposed.

I am requesting a clear explanation of this charge and a refund of the €672 charged to my card.

Please also provide me with a detailed breakdown of the €672 charge and explain the specific terms and conditions that required me to purchase the additional insurance.

I expect this matter to be reviewed properly and would appreciate your written response as soon as possible.

Kind regards,
Rasmus

My experience with Autovia was awesome. The car was clean, the staff helpful and the pick-up and drop-off time was short.

We liked the vehicle. Check-in and check-out were easy, however I am still waiting for the deposit to be returned, and it has already been 9 days since the vehicle was returned.
Once I receive my bail, I can reconsider my assessment. Thank you.

Everything went as expected only the check in took longer than I thougt. Car was good and clean.

5 stars. A very positive experience with Ecovia at Naples Airport. I have to give credit where credit is due!

I had read some mixed reviews before booking, but my experience was excellent. If you read the rental conditions, follow their procedures and make sure you have a physical credit card in the main driver’s name, you should have no problems.

Collection was straightforward and the return process was equally smooth. The car was returned with a full tank, checked in and the paperwork clearly confirmed everything was in order with no additional charges.

I also purchased separate excess insurance through Cover4Rentals for extra peace of mind. Fortunately, I didn’t need to use it.

Based on my experience, I would happily use Ecovia Naples again. Follow the rules, document the car at collection and return and make sure you have the correct credit card. 5 stars from me.

never again... rented car at Naples airport. Never got the car due to missing ID. Thought drivers licence was ok... but ok... Staff pretty lame and arrogant. Though my passport ID was in previous rental it wasn't enough. Told me to write rental services for a refund. was declined. They still took my money of course - which they had no right to according to their terms. They referred to rental terms that weren't in there - and contradicted themsleves. When I kept asking for a proper explanation they essentially told me they couldn't be bothered anymore with this. Strange way to conduct business with existing customers. They rather do the wrong thing and lose future rentals over 169 EUROS... and probably they rented out the car again...
used Drivalia . counter just next door.
lovely people. great service.

Alexandro did a spectacular job he was efficient with check-in of our vehicle and general information and direction well done team Alexandro.

If I could give this place 0 stars I would. Was absolutely the WORST EXPERIENCE EVER. First of all there was no clear directions on the website. When we tried to call the number given no one answered. so we kept asking locals which lead us to the parking lot where we pick up the car (6 min walk in the RAGING HEAT WITH luggage) long story short we had to go ALL THE WAY back to the airport and check in which was also very hard to find.. when we got to check in the guy would ONLY accept and VISA CREDIT CARD which neither of us has. They will not accept a debit card or American Airlines credit card which left us with no car and 45 minutes late to scheduled arrival time to our destination. We then had to find another company to rent from that would take a US. Passport and an American Airlines credit card. We finally can across avius (which THANKFULLY WE DID). That process was way smoother. We tried to call the broker to get a refund (bc once again there WAS NOTHING about only taking a certain credit card and no directions whatsoever on where to find the check in) but they said they could only give us back “the insurance “ we paid which was 75 euros. Mind you we paid $300 for a 4 day rental. We are extremely unhappy as this whole situation caused us to miss another tour in our final destination leaving us down on money. Mind you we also left WELL in advance to ensure arrival on time however the whole check in process of trying to form a car took an hour. I wil NEVER rent a car from this company ever again

When we arrived there was a problem with the booking and the company wouldn't accept my Avant credit card for some reason which was beyond me but they then accepted my visa card, the lady behind the counter was very helpful and fixed everything, thank you 😊

I was looked after with a car even though I was 3 hours late. Staff were very supportive and understanding.

On my recent holiday to Naples our flight was delayed 8hours. As soon as I knew about the delay I called to office to let them know. I was told that the car I had ordered would still be available on my arrival. When I arrived I was told the car was not available and that I had to pay an extra £150 to get larger car which was no use to me. I have sent 2 email and had no reply. Won’t be using them again.

Great car because we First got a Renault but then we got a BYD, beautiful nice car!

Scammers . Charged £853 for car which wouldn’t start!! Given a hybrid car. 10 minutes outside Naples airport it decided to update. 25 minutes .. then tried to start car and it started another update . It would not start or move . Random lady at the petrol station took pity on us and took us to Naples airport I was my disabled elderly father . Explained to Autovia what had happened . no apology ! Annoyed we had left the car even though we would miss our flight if we had waited another 55 minutes for update. Charged £ 853 no explanation just taken from my credit card.. unbelievable!

Eazy acces with fast shuttle, fast out, fast in . Everything was perfect. Excellent car quality

I received the car quickly. It was clean and had 4000 km on board. The delivery was also quick. I am satisfied with both the company's services and the employees. I have only one observation: on Google maps the car pick-up location was fixed on the built building, not on the mobile one in the other corner of the parking lot.