Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... See more
Company replied
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer w... See more
Company replied
Matt was super helpful and very friendly. When you are calling for an extension, it can be embarrassing or hurtful on someone’s pride. Matt made me feel totally at home on the phone and did not make m... See more
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Company details
About AutoPayPlus
Written by the company
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Written by the company
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contact info
800 North Magnolia Ave. 12th Floor, 32803, Orlando, United States
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4.7
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you received great customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Excellent customer service!
25 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Joel, thank you for your feedback! We’re glad to hear you received excellent customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Great service!
23 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Randall, thank you for your feedback! We’re glad to hear you had a great experience with our service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
I have been working with this company…
I have been working with this company since Jan of 2022. Everytime I need anything changed its very easy and seamless. They try to help you pay off your loans quicker and thay helps your credit. Im glad I chose AutoPay Plus. They are always helpful and there when you need them.
23 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Ashley, thank you for your continued trust since 2022 and for sharing your experience with us! We’re glad to hear that making changes has been easy and seamless, and that our service has helped you stay on track and work toward paying off your loans faster. Your kind words mean a lot to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you ever need assistance.
Horrible
Horrible. I set a time 7:20pm 3/19/26 for a call or email to speak to customer service and never received either. Then I received and email thanking me and to fill out this survey.
19 March 2026
Unprompted review
Reply from AutoPayPlus
Good morning Sarah, we sincerely apologize for the frustration caused by the missed scheduled call. We understand how disappointing it is to set aside time and not receive the expected communication, and that is not the experience we want for our Members.
We value your business and would like to issue an apology for the inconvenience with our support and we will investigate what happened to help prevent this in the future. In addition to offering Calendly appointments, we have also implemented an online text option and a call back option to improve responsiveness.
Since we are unable to identify your account from this review, please email your contact information to marketing@autopayplus.com, and our Senior Director of Operations will promptly contact you to help resolve the situation.
Reply from AutoPayPlus
Hello James, thank you for your feedback! We’re glad to hear you consistently receive great service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Crystal handled everything with ease
Crystal handled everything with ease. Pleasant experience
16 March 2026
Unprompted review
Reply from AutoPayPlus
Hello James, thank you for your feedback! We’re glad to hear that Crystal handled everything with ease and made your experience pleasant. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Very helpful with getting set up
4 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Elizabeth, thank you for your feedback! We’re glad to hear the team was helpful in getting everything set up for you. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
They are helping with everything and…
They are helping with everything and fully understand and supporting. Because I at times need help understanding. Which is what they do
4 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Joseph, thank you for sharing your experience with us! We’re glad to hear our team has been understanding and supportive while helping explain everything along the way. Providing clear and helpful assistance is very important to us. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Had an issue activating account
Had an issue activating account, tried so many times got locked out became frustrated. But Auto Pay Plus got it right. Much respect and thanks!!
3 March 2026
Unprompted review
Reply from AutoPayPlus
Hello, thank you for sharing your experience with us. We understand how frustrating account access issues can be, and we’re glad our team was able to help get everything sorted out for you. Your patience means a lot, and we appreciate your kind words. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Francesa was kind and made everything…
Francesa was kind and made everything easy to understand. She reassured me that my payment went through perfectly.
3 March 2026
Unprompted review
Reply from AutoPayPlus
Hello Sophia, thank you for sharing your experience with us! We’re glad to hear that Francesa was kind, made everything easy to understand, and reassured you that your payment went through successfully. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
No Worries
AutoPayPlus makes auto payments fast easy and delivers on time! No need to worry about payments posting late. So easy to join :)
20 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Pamela, thank you for your wonderful feedback! We’re glad to hear AutoPayPlus makes your payments fast, easy, and on time with no worries. We truly appreciate your support and are proud to be your payment concierge. Please don’t hesitate to reach out if you ever need assistance.
The agent was very helpful and was able…
The agent was very helpful and was able to resolve my issue quickly. She made a great recommendation for my account. I’ve been using AutoPayPlis for 4 years and will continue with the purchase of my new car.
27 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Stephanie, thank you for sharing your experience with us! We’re glad to hear the agent was helpful, resolved your issue quickly, and provided a great recommendation for your account. We truly appreciate your loyalty over the past four years and are honored to continue supporting you with your new car. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
terrible technology -wasting my time…
terrible technology -wasting my time trying to get into their app or the website to give them a document THEY ASKED FOR but cannot give them as it bounces you out with run around emails and then errors you out - garbage
26 February 2026
Unprompted review
Reply from AutoPayPlus
Good morning Lynn, we’re very sorry to hear about your experience and understand how frustrating it must be to try to upload a requested document and encounter repeated errors. That is certainly not the experience we want for our Members.
We are continually working to improve both our app and website functionality, and feedback like yours is important to us. We would appreciate the opportunity to review what may have happened and assist you directly.
Please email your contact information to marketing@autopayplus.com, and our Senior Director of Operations will promptly contact you to help resolve the situation.
Best customer service ever
Best customer service ever. It took a few minutes to get to a live agent but everything was super easy once I got to someone.
25 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Shaka, thank you for sharing your experience with us! We’re glad to hear that once you connected with a live agent, everything was easy and you received the best customer service. We appreciate your patience and your kind words. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Simple down to the last T
Simple down to the last T. I just got started on another car payment not too long ago and honestly within a year. I’ll probably come back to y’all.
24 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Shawn, thank you for your feedback! We’re glad to hear the process was simple and easy to follow. Congratulations on your new car payment, and we’d be happy to assist you again whenever you’re ready. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
This company is amazing !
This company is amazing . The helped me with my credit score after my divorce. I don't have to worry forgetting my payment and if there is a problem with it they are one call away they are literally my back up Soldier
20 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Sue, thank you so much for your wonderful feedback! We’re honored to support you and are glad to hear our service has helped you stay on track and feel confident about your payments. Knowing we can be there when you need us truly means a lot. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
The person I talked to on the phone was…
The person I talked to on the phone was Francesco and they were so nice and welcoming it felt like I was talking to a friend more than someone just doing their job. I could feel they love doing what they do and they are amazing at it going above and beyond just answering my question. I usually hate talking on the phone but I was very pleased with this one
19 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Elizabeth, thank you for taking the time to share such thoughtful feedback! We’re so glad to hear that our rep made you feel comfortable and welcomed, and that the conversation felt personal and supportive. It means a lot to know they went above and beyond to assist you. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Great Customer Service
The representative that assisted me was professional, very polite, knowledgeable, and provided exceptional customer service.
18 February 2026
Unprompted review
Reply from AutoPayPlus
Hello LaShawn, thank you for your feedback! We’re glad to hear that our representative was professional, polite, knowledgeable, and provided exceptional customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Absolutely love this company !!
18 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Jessica, thank you so much for your kind words! We truly appreciate your support and are proud to be your payment concierge. Please don’t hesitate to reach out if you ever need assistance.
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