Automatic Alarms Ltd  Reviews 20

TrustScore 3 out of 5

3.0

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Company details

  1. Security Service

Written by the company

We provide installation, maintenance and repair to fire alarms, intruder alarms, CCTV systems and monitoring solutions to residential and commercial premises. Our intruder alarms are installed to NSI NACOSS Gold standards. With over 30 years’ experience in the security industry, our mission is to keep you, your loved ones and assets safe and secure. We proudly serve all of the North West with a 24 hour call out facility 365 days a year. We offer FREE quotes along with bespoke service and maintenance packages, tailored to suit your individual needs that help to ensure you have the best protection.


Contact info

3.0

Average

TrustScore 3 out of 5

20 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

AVOID THIS COMPANY AT ALL COSTS

Anyone thinking of using this company should avoid at all costs if one of their staff members is anything to go by. One of their staff driving a van with clear Automatic Alarms livery over it clearly doesn't have the qualifications to drive nevermind having the qualifications to work for the company due to their lack of due care and attention nearly crashing into the front of my car as I was aproaching Carr Road from Park Avenue in Nelson, Lancashire near Burnley. A middle aged man, slightly balded and wearing glasses with an ascent not sounding local was driving and decided to come speeding around the corner from Carr Road into Park Avenue without any control or even indication. He then felt it was appropriate to stop the van and begin swearing out of the window blocking other motorists behind him. He appeared to have a ecigarette in one hand and was likely drugged hence no awareness whatsoever, it would also explain why there was no indication and it's likely only one hand was on the steering wheel. AVOID THIS COMPANY AT ALL COSTS.

24 March 2026
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you for bringing this to our attention. We are very concerned to hear about your experience, as the safety and professionalism of our team is something we take extremely seriously.

We would like to investigate this matter fully. However, we have not received any prior report of this incident, and the details provided are not currently sufficient for us to identify the vehicle or driver involved.

We strongly encourage you to contact us directly at info@automaticgroup.co.uk, or 01204 393883 with any additional information (such as date, time, or vehicle registration) so we can carry out a thorough investigation.

Automatic Alarms maintains strict standards for driver conduct and road safety, and any behaviour that falls below these standards is addressed promptly.

We appreciate you taking the time to raise your concerns.

Rated 5 out of 5 stars

Excellent service

I inherited an alarm system in a newly purchased houss and needed a service. Automatic alarms were excellent in understanding a customer's requirements and efficiently organised a visit from theit technical team. He arrived and demonstrated excellent knowledge and guidance on the system. I was grateful for the professional service provided.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Efficiency

Engineer was polite and efficient with the fault being diagnosed and rectified quickly.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service from this company from…

Great service from this company from initial contact, site visit next day, job completion within few days and I only made the single phone call. I have experienced this before from them, bee with them years- wouldn’t think of going anywhere else.

16 November 2023
Unprompted review
Rated 5 out of 5 stars

Approachable, prompt, and value for money

I have had the alarm system and software for my smartphone for two years.
I can in all honesty recommend Automation Alarms Group for their quality of work, maintenance, and customer service.
If there are any issues they are approachable, prompt and value for money
A satisfied Customer

12 July 2023
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for your kind review Mr Christian, customer satisfaction is our utmost priority - Team Automatic

Rated 5 out of 5 stars

All serviced promptly and efficiently.

All serviced promptly and efficiently.
I've been a customer for 44 years and never had any problems

11 July 2023
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you for your 5-star review Mr Cole, we really do appreciate it! Team Automatic

Rated 5 out of 5 stars

Engineer pleasant and completed work efficiently

Engineer turned up as agreed. Complete test without disruption. Reported on completion. The engineer was pleasant and completed work without any problems

7 July 2023
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for taking the time to leave us such a kind review Mr Hayes! Team Automatic

Rated 5 out of 5 stars

Excellent service.

We have been using Automatic Alarms at our college for the past 7 years. In this time the company and the engineers have been first class. All of the engineers who service our alarms are knowledgeable and courteous. Thank you James.

28 March 2023
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you Barrie for taking the time to share your positive experience with AA at your college! It's great to hear that we have consistently provided first class service over the past 7 years. James will be delighted to hear your kind words. Thank you for choosing AA and for sharing your experience.

Rated 5 out of 5 stars

Satisfaction

Engineer Mayur, who has been carrying out our annual alarm system check for a number of years now, was his usual efficient and very pleasant self. That, in fact, we can say about all the Automatic Alarm engineers during our over 20 years of dealing with the company. Well done Mayur and well done Automatic Alarms for first-class service. Long may it continue.

18 January 2023
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for taking the time to leave a review of our services. We greatly appreciate the feedback and are thrilled to hear that you had a positive experience working with our team. Thank you for choosing Automatic Alarms and for your continued support!

Rated 5 out of 5 stars

Quietly effecient

13 September 2022
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for sharing your experience with us Mr Kirk. We hope to see you again soon.

Rated 5 out of 5 stars

A great job

We have been a customer of automatic Alarms since the installation of our alarm system in 1991. In all that time they have always provided an excellent and reliable service. Whenever there has been a problem it was immediately sorted with a most efficient and pleasant response. in every department the staff and engineers at Automatic are always a pleasure to deal with.

4 July 2022
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for your kind words, Moya. We really appreciate you taking time out to share your experience with us. We count ourselves lucky to have customers like you! We look forward to working with you again.

Rated 5 out of 5 stars

Michael was brilliant

Michael was brilliant, as usual. Our new extinguishers were put up in no time.

24 June 2022
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much Eric for taking the time to leave such a kind review for our engineer Michael. We really appreciate it!

Rated 5 out of 5 stars

Excellent service

I booked my annual maintenance. The engineer was very experienced and went through all the checks meticulously and methodically.. I asked a question about the outside box and he brought his ladders and checked that as well! Safe pair of hands!

18 May 2022
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you for your amazing review Mrs C. Your feedback is so important to us! We are so pleased you to hear you have found our services helpful and look forward to working with you again!

Rated 5 out of 5 stars

Burglar Alarm Install

Great experience, had a full burglar alarm installed in my new house. They were so clean, quick and quiet whilst working. Set everything up, shown me the app on my phone and its been the best alarm i've ever had. I've got them coming back to install some CCTV on the house as well.

7 January 2022
Unprompted review
Automatic Alarms Ltd  logo

Reply from Automatic Alarms Ltd

Thank you so much for your brilliant feedback Hannah! We really appreciate you taking the time to write about your experience with us. We are looking forward to working with you again!

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