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Rated 5 out of 5 stars

I was in an auto accident and my truck was a total loss. Insurance company made a payout offer for my truck that I felt was not fair value. I reached out to Auto Loss and was assisted by Monica. She w... See more

Rated 5 out of 5 stars

USAA offered me a ridiculous low amount of money ($380) for my diminished value on my 4 Runner that sustained almost $15,000 in damage when it only had 27,000 miles. Monica did a very detailed and acc... See more

Rated 5 out of 5 stars

My new Polestar was damaged by a delivery truck while parked. The insurance for the trucking firm refused to pay for my Diminished Value claim. When a new car gets a CarFax damage report some buyers w... See more

Rated 5 out of 5 stars

All the people that I worked with at Autoloss were very helpful to me during the loss of my Ford F350 Diesel Pickup Truck which was stolen from an airport parking lot. Monica was so nice and helpful t... See more

4.2

Great

TrustScore 4 out of 5

91 reviews

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4.2

All reviews

(91)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

Read negative reviews

Read negative reviews, they are all true! Lots of promises and no delivery. Monica does the smooth talk to get you on board and that will be the last time you will talk to anyone. Takes days to get email response. When you call they take your name and Monica then responds via email with five word sentence. Completely disconnected from clients. No money back like it was promised in case the desired settlement hasn't been reached. Expect frustration and waste of months and months in circles. Do yourself a favor and don't engage with these people, you will get disappointed and frustrated.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

This companies are a scam

This companies are a scam. Their fee average between $350-$400. They provide you with a demish value report that you can make at home by comparing the value of your vehicle with vehicle being sold at a dealership. When you contact their customer support for assistance, all they do is "tell you what to tell the insurance company". They never conact the insurance company directly to help you with your claim. If you hire them be prepaired to waist a lot of time calling, emailing, leaving voice messages to the adjuster and then have your claim denied. I suggets hiring a lawyer from the begining and let him deal with it..

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Very professional from start to finish

.

I was having a difficult time negotiating my diminished value claim myself ,even though I'm a 40 year licensed auto insurance professional, the most my insurance company would agree to was $700.00 for a 2 year old, low mileage Lexus that suffered $14000.00 in damage. After speaking with Monica, she reviewed my claim and assured me we could do much better. She quickly negotiated a settlement of $5000.00
I cannot recommend this service enough.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Rock Star

I must say at first we were a little skeptical based on some of the reviews that we read...but after a honest conversation with Monica...expressing our hesitation ... she assured us that she would fight for us and make sure we got everything that our food truck was insured for. And she did just that and more!! She kept us in the loop as she negotiated with the insurance company...and at the end of the day we got everything that our food truck was insured for which was $20,000 more that what the insurance company had originally offered us. Monica did exactly what we needed her to do...and everything that she said she would! Now we can get to building a new food truck. We wholeheartedly recommend Monica and her company Autoloss

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Great company.

Great company.. State Farm ended up doubling their first offer. I received the money by check to me in 1 month

1 December 2023
Unprompted review
Rated 5 out of 5 stars

My truck was determined a total loss

I was recently in an accident where my truck was determined a total loss and the insurance company offered what I thought was a low pay out. I called Monica and she put together a very detailed appraisal which indicated the insurance offer was low. She then negotiated with the insurance appraiser and was able to get an additional $6,000. It was well worth the call and short wait to get my check for my truck.
Thank you Monica.

8 December 2023
Unprompted review
Rated 4 out of 5 stars

Autoloss is an incredible company

Autoloss is an incredible company. It's not a joke - It's real. I was a little bit reluctant at first because I was dealing with an insurance company that was extremely acting in a bad faith since the beginning of the process. So, when it came to the diminished value, I knew they would be terrible. They first estimated the diminished value of my car at ~ $300, which didn't make any sense. Monica Lahr reassured me Autoloss will be helping me get a reasonable amount and they will be working with me till the end of the process. And that's what they did. The insurance wasn't open to a fair negotiation. Their final offer was ~600 and they said if I do not accept the offer, I would have to file a suit. They knew that finding a lawyer in such case would be worthless and probably impossible as there was no injury in the accident and it was just claiming for the diminished value of the car. Monica Lahr and her team helped me file a complaint at the state corporation commission. The insurance company then ended up recognizing the bad faith and reached out offering $2300 as diminished value. I'd definitely recommend Autoloss, Monica Lahr and her team!!!

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

Very responsive licensed appraisal service. Other than a long response time from CSAA at first, CSAA seemed satisfied with Autoloss' work and both sides were professional and courteous. We arrived at a DV reimbursement about half of the difference between Autoloss and CSAA's appraisal.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

My Diminished Value Claim

My new Polestar was damaged by a delivery truck while parked. The insurance for the trucking firm refused to pay for my Diminished Value claim. When a new car gets a CarFax damage report some buyers will not purchase at all. Others want a big discount. I was stuck until I contacted Autoloss. Monica had me send the information regarding the damage and my car. She prepared a report about the diminished value and sent it to the insurer. Less than 24 hours later the insurer raised their offer by $5,000.00 and we settled. Thank you, Monica!

28 November 2023
Unprompted review
Rated 5 out of 5 stars

A bargain

When my truck was stolen this summer my insurance company offered me 5k and 7k when I didn’t like the first offer. They told me my next step was to hire an independent appraiser. Monica worked with their third appraiser and got me 20,750$. Almost 3 times their second offer and over 4 times their first. Definitely worth the money and time.

10 November 2023
Unprompted review

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