AutoLeap has been a game-changer for my shop. The platform is easy to use, keeps everything organized, and saves me time on scheduling, estimates, and customer communication. The automation featu... See more
Company replied
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Review summary
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AutoLeap really went above and beyond when trying to help us transition from QBO to their services. The implementation team bent over backwards trying to make sure everything was smooth between the tw... See more
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The program is relatively easy to process and understand how to use it. The people are great and on the spot with help when needed, Our trainer Emile is fantastic! and always upbeat and ready to help... See more
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Katie is knowledgeable, relatable, funny and deeply professional. She clearly cares about doing a good job and did far more than required to ensure my team felt supported. Having her as our onboard... See more
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Company details
Written by the company
AutoLeap is an award-winning, cloud-based shop management software. It has proven to be a game-changer for thousands of auto repair and tire shops across the USA and Canada. AutoLeap enables new and expanding shops to modernize daily operations and boost profitability with powerful shop management features, multi-location functionality, an easy-to-use interface, and responsive support. Within a year of using AutoLeap, businesses have reported increased revenue, higher profit margins, decreased no-shows, higher estimate approval rates, fewer admin hassles, and more time freed up to spend with family and friends. What’s making this possible? The magic is in AutoLeap’s comprehensive suite of features. This includes: Estimates: Build estimates quickly, accurately and easily with AutoLeap’s built-in parts libraries and labor guides. Send estimates directly to customer phones via SMS and email for approval. Technician App: Want to boost technician productivity? With AutoLeap's Tech App, you can assign jobs, run inspections, track time logged against a service, and much more! QuickBooks: Eliminate double entry and human error with AutoLeap’s QuickBooks Online integration. Automate data sync, capture invoices and payment data and track your cash flow. DVI Build trust and drive sales by leveraging the convincing power of photos, videos, audio recordings, and text notes with AutoLeap's Digital Vehicle Inspections (DVI). Scheduling: Streamline your shop's calendar for the coming days, weeks, and months with AutoLeap. Categorize every job and include detailed notes to give your team the context they need to get started. Invoices: Instantly convert estimates to invoices with a single click, send digital invoices to customers via text and email, and track payment status in real time with AutoLeap. Payments: Simplify your payment process, empower customers with digital and in-store card payment options, and protect your repair business with secure online payments. Reports: Know your exact sales and technician profitability, and make better business decisions with AutoLeap's business performance reports. Google Reviews: Boost shop visibility online and attract new customers with AutoLeap's Google Reviews integration. Easily send digital review requests to collect feedback and generate five-star feedback. Marketing: Attract new customers and boost repeat business with AutoLeap's marketing module. Automate powerful SMS and email campaigns to market shop services. Work Board: Simplify workflow management with AutoLeap's intuitive workboard. Track everything in one window from repair orders, job status, assigned technician, payment status, and more! Live Chat: Tired of playing phone tag? AutoLeap offers two-way text and emails to connect with customers for status updates, estimate approvals, follow-ups, and more. Appointments & Reminders: Reduce no-shows, boost shop efficiency, and upsell shop services with AutoLeap's automated appointment and estimate approval reminders. Integrations: AutoLeap is proud to partner with leading software solutions in the automotive industry. These include: QuickBooks Nexpart PartsTech RepairLink TireHub MOTOR CARFAX Google Reviews Global Payments WorldPac Speed Dial Google Book Online Mitchell1 ProDemand Every AutoLeap subscription comes with a dedicated account manager, fully assisted onboardings, custom training, and live chat support. Get a personalized demo to learn more about what AutoLeap can do for your business!
Contact info
3405 Piedmont Rd NE, Suite 220, 30305, Atlanta, United States
- (855) 560-0088
- sales@autoleap.com
- autoleap.com
4.8
Excellent
224 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Fast and easy
Fast and easy . Great support. Being able to Text customers is very helpful.
13 August 2025
Unprompted review
Reply from AutoLeap
Thank you for your feedback! We’re happy to hear that you find AutoLeap fast and easy to use, with great support. It’s wonderful that the texting feature has been so helpful in keeping your customers connected.
Best Regards,
Team AutoLeap
Chelsey Ware was great
Chelsey Ware was great. She was very attentive and patient with me. She answered all my questions I had and made sure I completely understood everything regarding the program.
12 August 2025
Reply from AutoLeap
So glad to hear this! Chelsey will be thrilled to know her patience and support made such a difference. We’re happy she could answer all your questions and help you feel comfortable with the program.
Best Regards,
Team AutoLeap
Great system and amazing team!
The Autoleap team has been an amazing support in learning a new system! Their communication and patience is top tier. The system is very straight forward and has helped us reduce time in order to serve our customers quicker and more efficently! We are 100% sure we made the right decision in choosing autoleap
1 July 2025
Unprompted review
Reply from AutoLeap
This makes us so happy to read! We’re glad AutoLeap is helping your shop save time and serve customers faster, and even more excited that our team was able to support you along the way. Thanks for trusting us & we’re thrilled you feel you made the right choice!
Best Regards,
Team AutoLeap
Reply from AutoLeap
Thank you for your kind words! We’re glad to hear that you found our approach well-structured and to the point. We look forward to continuing to support your success.
Best Regards,
Team AutoLeap
Chelsey has been SO helpful
Chelsey has been SO helpful with ALL of my questions. She has shown me how to do all of the things I have had questions with not just go in and fix them for me.
11 August 2025
Reply from AutoLeap
Thank you for sharing your experience! We’re thrilled to hear Chelsey has been so helpful and has taken the time to guide you through your questions. We’ll be sure to pass along your kind words to her.
Best Regards,
Team AutoLeap
very helpful and quick to reply with…
very helpful and quick to reply with any issues
11 August 2025
Unprompted review
Reply from AutoLeap
We’re glad to hear you’ve found our team helpful and quick to respond to any issues. Your feedback means a lot to us!
Best Regards,
Team AutoLeap
Great customer support!
Great customer support!
Easy integration, ease of access, has really helped our shop stay on the right track.
8 August 2025
Unprompted review
Reply from AutoLeap
Thank you for your wonderful feedback! We’re happy to hear that our customer support, easy integration, and accessibility have helped keep your shop on the right track.
Best Regards,
Team AutoLeap
Fairly Easy and Adaptable
Julia was assigned to our company to assist with implementation and the transition from Autofluent and she was very resourceful and helpful with the entire process.
The software has been great so far and is fairly easy to use. There are minor hiccups here and there but support is typically available with little wait via chat. Our customers seem to also like that the estimates/invoices are easily accessible through the software as well.
8 August 2025
Unprompted review
Reply from AutoLeap
We’re so glad to hear Julia was able to make your implementation and transition smooth. It’s great to know the software has been working well for you and that both your team and customers are benefiting from its ease of use.
We appreciate your feedback and will continue working to make your experience even better.
Best Regards,
Team AutoLeap
Had a great experience with Autoleap!
Had a great experience with Autoleap!! They made it very easy to learn and use the system effectively !! They were always there to help whenever i had any questions !!
5 August 2025
Unprompted review
Reply from AutoLeap
We’re thrilled to hear you had a great experience with AutoLeap! It’s wonderful to know you found the system easy to learn and that our team was always there to help.
Best Regards,
Team AutoLeap
Cisilia was very thorough and answered…
Cisilia was very thorough and answered any questions we had about the software program. After reviewing other programs, we are extremely happy we chose Autoleap!
1 July 2025
Unprompted review
Reply from AutoLeap
Thank you so much for your kind words!
We're thrilled to hear that Cisilia was able to provide you with thorough support and answer all your questions. It's wonderful to know that after exploring other options, you’re happy with your decision to go with AutoLeap. We’re excited to continue supporting your shop’s success!
Best Regards,
Team AutoLeap
The AutoLeap team has been such a big…
The AutoLeap team has been such a big help and are always quick to respond to any questions we might have.
18 June 2025
Unprompted review
Reply from AutoLeap
Thank you for the great feedback! We're so glad to hear that our team has been helpful and responsive. Supporting your shop is our top priority, and we’re always here when you need us.
Best Regards,
Team AutoLeap
Easy to navigate
Easy to navigate, customer service comes with positivity and fast. Highly convenient for all our needs
24 July 2025
Unprompted review
Reply from AutoLeap
Thank you for the kind words! We're happy to hear that you find AutoLeap easy to navigate and that our customer service team has been both positive and responsive. It’s great to know we’re meeting all your needs conveniently!
Best Regards,
Team AutoLeap
Great customer service and support
Great customer service and support in new setup.
15 July 2025
Unprompted review
Reply from AutoLeap
Thank you for the wonderful feedback! We’re glad to hear that you had a great experience with our customer service and that the new setup support met your expectations. We're here to help every step of the way!
Best Regards,
Team AutoLeap
Reply from AutoLeap
Thank you for the shoutout! We're thrilled to hear that Cisilia was great & she’ll be happy to know her support made a positive impact.
Best Regards,
Team AutoLeap
Great features and support
Great features offered in tool allowing me to build estimates, invoice customers, manage my inventory and even order parts online. The implementation process was a breeze and the support team is phenomenal!
14 May 2025
Unprompted review
Reply from AutoLeap
Thank you for the fantastic review! We’re glad to hear you’re enjoying the features, from building estimates and invoicing to managing inventory and ordering parts online. It’s also great to know the implementation process was smooth and our support team exceeded your expectations.
Best Regards,
Team AutoLeap
10/10
Joel was very informative on proper use cases of the softwares features as well as easily handled my on-boarding process, very attentive and overall an excellent experience.
23 July 2025
Unprompted review
Reply from AutoLeap
Thank you for the amazing feedback! We're so pleased to hear that Joel provided clear guidance on the software's features and made your onboarding process seamless. His attentiveness truly reflects our commitment to giving every customer an excellent experience.
Best Regards,
Team AutoLeap
Not Satisfied with Autoleap and its Services
AutoLeap as a point of sell software is very good. I didnt need it for inventory or anything like that. My problems with Autoleap as a service is two fold: First, the constantly hit your with sales to utelize their marketing. I finally relented, although it was expensive. They took over my web sight and redesigned it and they took over my google listing and google ads. The result was a disaster. The ads were bringing me customers from areas that had nothing to do with auto repair. The website actually hurt my search engine performance rather than improving it. I had to take control of my googhle ads and listing to get it right. A very expensive waiste of money.
Secondly, I under went a series of health issues and surguries that have caused me to close my business. These folks wont take closed for an answer. They have been awful. The claim I have a contract, which i do not. I have been beyond the contract for nearly two years. Alldata and other subscriptions understand when a business must close. Even though I had contracts with them, they have been very accomodating.
The bottom line is, I with I had gove with another service, plain and simple1
30 May 2025
Unprompted review
Reply from AutoLeap
Hi Clayton,
Thank you for sharing your experience with us. We’re truly sorry to hear about the challenges you’ve been through recently, both with your health and having to close your business. We can only imagine how difficult this time has been for you.
We’re also very sorry to hear that you felt let down by parts of your experience with AutoLeap. That’s never how we want our customers to feel, and we take your feedback seriously. Our team has been trying to connect to better understand your situation and work towards resolving your concerns.
Wishing you all the best,
Team AutoLeap
The inventory is a night mare
3 July 2025
Reply from AutoLeap
I’m really sorry to hear that the inventory experience has been frustrating and I completely understand how challenging that can be.
Just so you know, our Customer Success team is already reaching out to connect with you directly. We have a dedicated support team ready to jump in and walk you through anything you need to get things running smoothly.
In the meantime, if there’s anything specific you’d like us to prioritize, please feel free to let me know. We’re here to help!
Best regards,
Team AutoLeap
Love my marketing team and all the…
Love my marketing team and all the attention they show to our account and the shared desire to improve our business.
30 June 2025
Reply from AutoLeap
Thank you so much for the kind words!
We truly appreciate your partnership and love working alongside you to help grow your business. Your success is our success, and we’re excited to keep pushing forward together.
Best regards,
Team AutoLeap
While I love Autoleap above all…
While I love Autoleap above all automotive software ..recent changes have made it less efficient. Some of the inspections they have created, might be easier for the techs to point and take a picture..retrieving the notes from the system to transfer them over to the customer is a terribly inefficient process. Sometimes you have to stop reinventing the wheel
27 June 2025
Reply from AutoLeap
Thank you for your honest feedback.
We’re glad to hear you value the platform overall, and we completely understand your concerns regarding recent changes to the inspection process. Our goal is always to improve efficiency, not hinder it, and feedback like yours helps guide those improvements.
We’ll make sure your comments are shared with our product team as we continue to refine the workflow for techs and advisors alike.
Best regards,
Team AutoLeap
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