i didnt even get the car yet, but special tnx to Robert. we called daily and he explained Thoroughly all the steps of pre-purchase and post-purchase. therefore not in layman's terms, but 100 accurate... See more
Company replied
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See what reviewers are saying
Highly recommend AutoHero! This is my second purchase with them and the quality is consistent. The cars are 100% accurate to the ads. My sales assistant, Robert K., was fantastic—very easy to talk to,... See more
Company replied
They promise the car two different person at same time.They are not ashamed an sent email to me saying sorry.I charged loan from bank.One day ago your car in process and another day your car has been... See more
The delivery it was ok with the guys in Ath,friendly people. Only one advice with the personal at the call centre (they need to have more responsibility) Otherwise everything ok! Greetings
Company replied
Company details
About Autohero België
Written by the company
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Autohero - Auto kopen: Eindelijk makkelijk / Acheter une voiture : Enfin facile !
Written by the company
- Ben je op zoek naar je volgende auto? Bekijk dan onze Autohero Centers of bezoek autohero.com.
- Ongeacht het merk, ongeacht het model: meer dan 500 gebruikte auto's tegen top prijzen wachten op je. Elk met een transparante onderhoudsgeschiedenis, geïnspecteerd door Autohero, professioneel gereconditioneerd en met een gratis garantie van 1 jaar. Heb je vragen? Ons team staat klaar om je telefonisch, via e-mail of persoonlijk in een van onze Autohero Centers te adviseren. Vind nu je auto bij Autohero.
- Vous cherchez votre prochaine voiture ? Alors, découvrez nos Autohero Centers ou visitez autohero.com.
- Peu importe la marque, peu importe le modèle : plus de 500 voitures d'occasion à des prix imbattables vous attendent. Chacune a un historique de service transparent, est inspectée par Autohero, reconditionnée professionnellement et est livrée avec une garantie gratuite d'un an. Vous avez des questions ? Notre équipe sera ravie de vous conseiller par téléphone, par e-mail ou en personne dans l'un de nos Autohero Centers. Trouvez dès maintenant votre voiture chez Autohero.
Jouw voordelen bij Autohero:
Inclusief 12 maanden garantie | Getest & rijklaar gemaakt | 21 dagen geld-terug-garantie
Hier kun je bij Autohero naar uitkijken: geteste tweedehands auto's, levering aan huis, 21 dagen geld-terug-garantie, 12 maanden garantie op elke auto en betaling pas bij de levering. Optioneel bieden we je graag een verlenging van de garantie , financieringsmogelijkheden en inruil van je oude auto. Wil je meer weten? We helpen je graag! Ga naar autohero.com voor alle info en meer.
Contact info
Uitbreidingstraat 82, 2600, Berchem (Antwerpen), Belgium
- 03 393 06 50
- info.be@autohero.com
- autohero.com/nl-be
4.4
Excellent
3K reviews
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Thank you very much Koen
Thank you very much Koen,
You made my day perfect with your delivery and your assistance
31 July 2026
Unprompted review
Reply from Autohero België
Hello Anas,
Thank you very much for your kind words! We are delighted to hear that Koen made your delivery experience so positive. We will gladly share your compliments with him.
Enjoy your vehicle and have a great journey!
Kind regards,
The Autohero Team
Karim helped me very good!
29 July 2026
Unprompted review
Reply from Autohero België
Dear Abdel,
Thank you for your kind review! We're delighted to hear that Karim provided you with such great support. We'll be sure to pass on your compliments to him – he'll be happy to hear them.
Thank you for choosing Autohero. We wish you many safe and enjoyable miles!
Kind regards,
The Autohero Team🚘
The Company was unknown to us.
The Company was unknown to us.
We were a little bit anxious, but everything went smooth. The car looks beautiful and very clean inside and outside.
10 July 2026
Unprompted review
Reply from Autohero België
Dear Ph,
Thank you for your kind review! We're delighted to hear that everything went smoothly and that you're happy with your car. We wish you many safe and enjoyable miles ahead!
Kind regards,
Team Autohero🚘
Verry nice karim did say everything…
Verry nice karim did say everything what i needs to hear
9 July 2026
Unprompted review
Reply from Autohero België
Thank you for your kind review! We're delighted to hear that Karim provided all the information you needed and made your experience a positive one. We'll be sure to pass your feedback on to him. We appreciate you choosing Autohero and hope you enjoy your new car!
The delivery it was ok with the guys in…
The delivery it was ok with the guys in Ath,friendly people. Only one advice with the personal at the call centre (they need to have more responsibility)
Otherwise everything ok!
Greetings
26 June 2026
Unprompted review
Reply from Autohero België
Dear Mihai,
Thank you for your review and valuable feedback! We're glad to hear that the delivery went well and that you were happy with our team in Athens. We appreciate your comment about our call center and will use it to continue improving our service.
Kind regards,
Team Autohero🚘
Poor aftersales service and cleaning scam
Everything went smoothly until we picked up the car. The employees with whom I interacted with were nice and helped me out in what was the first second-hand car purchase in Belgium. I paid 250€ of extra fees including a "deep cleaning service". However, when I got there for the pick up, the car was in extremely bad conditions. We found cigarettes and a horrible smell of smoke within the car while the conditions were meant to be almost perfect. On top of this, the car was supposed to have the rear tow hook as well. It was there, but uninstalled and simply laid in the trunk. I opened a ticket to solve the problems and all they offered were 50€ for the cleaning and they said that the rear tow hook is a removable item so if I wanted it I had to install it myself. 50€ for such a deep cleaning are not enough because a special treatment must be done to remove the smoke smell. They replied in a passive-aggressive manner and hid behind their policy "if you don't like it you can return it" which should be a last resort resource for greater issues the car might have while they use it as an excuse to deliver a poor service. They largely proved that they care about their customers only until they pay and this is not acceptable for such an important purchase.
I opted no to return the car for private reasons, but I highly recommend not to interact with Autohero and be ready to have surprises if you do.
19 June 2026
Unprompted review
Reply from Autohero België
Dear Filippo,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, especially regarding the vehicle's condition at pickup and our aftersales support.
Your comments are important to us, and we understand your disappointment. We will share your feedback internally so it can be reviewed and help us improve our service. We appreciate you bringing these concerns to our attention and wish you safe driving.
Kind regards,
Team Autohero🚗
Dans l'ensemble positif
Standardistes à Anvers : service minimum
Personnes à Herstal : patient, affable et bon conseiller.
13 June 2026
Unprompted review
Reply from Autohero België
Bonjour,
Merci pour votre retour. Nous sommes ravis d’apprendre que vous avez apprécié l’accueil et le professionnalisme de l’équipe à Herstal.
Concernant votre expérience avec notre standard à Anvers, nous sommes désolés si le service n’a pas été à la hauteur de vos attentes. Votre remarque est importante et sera transmise aux équipes concernées afin d’améliorer la qualité de notre accompagnement.
Merci pour votre retour, il nous aide à progresser.
Cordialement,
L’équipe Autohero
Car is perfect, people helpful
All people are very helpful, nice and friendly. Any questions they always answer. Car was amazingly prepared!
8 June 2026
Unprompted review
Reply from Autohero België
Thank you for your wonderful review! We're delighted to hear that you found our team helpful, friendly, and responsive throughout your experience. It's especially great to know that you were pleased with the preparation of your car. We truly appreciate your kind words and your trust in Autohero. We wish you many happy and safe miles ahead in your new vehicle!
Miguel was very professional and nice…
Miguel was very professional and nice he explained everything
20 April 2026
Unprompted review
Reply from Autohero België
Hello,
Thank you for taking the time to share your experience.
We're delighted to hear that Miguel provided you with professional and friendly service and that he took the time to explain everything clearly. We’ll be sure to pass along your kind words to him.
Thank you for choosing Autohero. We wish you many enjoyable miles ahead!
The Autohero Team
Top service merci beaucoup a Mr Karim…
Top service merci beaucoup a Mr Karim nous somme ltres satisfait de son experience. Tres bon prix et service top.
22 May 2026
Unprompted review
Reply from Autohero België
Bonjour Monsieur Lamouri,
Merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que vous êtes très satisfait du service et de l’accompagnement de M. Karim.
Nous vous souhaitons beaucoup de plaisir avec votre véhicule.
Cordialement,
L’équipe Autohero
excellent
All praise for the vehicle delivery...and I would like to praise Niguel who delivered the car...he explained everything nicely...the communication was the best...thank you
20 May 2026
Unprompted review
Reply from Autohero België
Dear Dijana,
Thank you for your wonderful review! We’re very happy to hear that everything went smoothly with the delivery of your vehicle.
We truly appreciate your kind words about Niguel and will make sure to pass on your compliments to him.
Enjoy your new car and drive safely!
Kind regards,
The team at Autohero
I had a good experience with Autohero
I had a good experience with Autohero. The process was smooth, transparent, and easy from start to finish. The car arrived in good condition as described, and the customer service was helpful and responsive whenever I had questions. I also appreciated the warranty and delivery options, which made the purchase feel secure and convenient. Overall, a reliable platform for buying a car online.
12 May 2026
Reply from Autohero België
Dear Customer,
Thank you very much for taking the time to share your experience with Autohero.
We are delighted to hear that you had a smooth and transparent experience from start to finish, and that the vehicle met your expectations upon delivery. It is also great to know that our customer service team was able to assist you effectively whenever needed.
Providing a secure, convenient, and reliable online car-buying experience is very important to us, so your feedback regarding our warranty and delivery services is truly appreciated.
We wish you many enjoyable and safe journeys with your new car, and we remain at your service should you need any further assistance.
Kind regards,
Team Autohero
Reply from Autohero België
Beste Robbe,
Bedankt voor je mooie review! Geweldig om te horen dat je zo tevreden bent over je aankoop en de begeleiding van Miguel tijdens de overdracht.
We geven je compliment zeker aan hem door! Veel veilige kilometers en rijplezier gewenst met je nieuwe auto.
Met vriendelijke groet,
Team Autohero
I love how our car was being pampered…
I love how our car was being pampered .The delivery man gave us a very good customer service .
We love the customer service.
Thank you Ayman.
23 April 2026
Unprompted review
Reply from Autohero België
Dear Maame Adwoa Sarfowaah-Boateng,
Thank you very much for your lovely review! We’re delighted to hear that you appreciated the care and attention your car received and that the delivery service met your expectations.
We’re especially happy to hear your kind words about Ayman — we will gladly pass on your compliments to him.
We wish you many enjoyable miles with your car and hope to assist you again in the future!
Kind regards,
The Autohero Team
Snelle reactie en eenvoudige procedures
3 April 2026
Unprompted review
Reply from Autohero België
Beste Husam,
Hartelijk dank voor uw review! Fijn om te horen dat u onze snelle service en eenvoudige procedures als positief heeft ervaren.
Wij doen ons best om het aankoopproces zo duidelijk en soepel mogelijk te laten verlopen, dus het is mooi om te lezen dat dit ook zo is overgekomen.
Wij wensen u veel rijplezier en hopen u in de toekomst opnieuw te mogen helpen!
Met vriendelijke groet,
Het Autohero-team
Reply from Autohero België
Hello,
Thank you very much for your kind feedback! We’re really happy to hear that you consider us one of the best online sellers.
Your satisfaction means a lot to us
Kind regards,
The Autohero Team
I have a question
I have a question, purchasing a car from autohero do I need to do it only online or I have to go to the garage? When the car is delivered and between few days of delivery I detect a fault can It be returned?
4 April 2026
Unprompted review
Reply from Autohero België
Dear Nelson Maxx,
Thank you for your question!
The purchase process with Autohero is mainly done online, and your car is delivered to your home or a chosen pickup point—no garage visit is required to complete the purchase.
After delivery, you benefit from a trial period during which you can test the car in everyday use. If you notice a fault or the car does not meet your expectations, you can return it within the conditions of this period for a refund.
If you have any further questions, we’re happy to help!
Kind regards,
Autohero Team
Smooth Process
The service of me obtaining the car was very fast, and everything goes on successfully.
3 April 2026
Reply from Autohero België
Hello,
Thank you for your feedback! We’re glad to hear that the process of obtaining your car was fast and that everything went smoothly and successfully.
We wish you many enjoyable kilometers with your vehicle, and we remain at your service if you need anything!
Reply from Autohero België
Thank you so much for your great feedback! We’re delighted to hear that you found the process easy and fast, and that you appreciated our customer service.
Wishing you many happy journeys with your new car! If you ever need anything, we’re always here to help.
Best regards,
The Autohero Team 🚗
Super easy way to buy a car
Super easy way to buy a car. Thanks Miguel in Kortrijk for getting me on the road and answering all my questions. Great service.
20 March 2026
Unprompted review
Reply from Autohero België
Thank you so much for your great feedback! We’re thrilled to hear that buying a car with us was super easy for you. We’ll be sure to pass your thanks on to Miguel in Kortrijk—he’ll be delighted to know he made a difference.
Wishing you many happy miles with your new car! If you need anything in the future, we’re always here to help.
Best regards,
The Autohero Team 🚗
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