Auto Europe Nederland Reviews 

Solid car rental organisation. I have booked several times via Thrifty. Works well. Quick, reliable, affordable.

Easy proces . Fair price.

Booking was clear and easy. Open the ground service of the rental company is flawless too.

Very good online reservation

I made a reservation on their website to rent a car (to have a car for the delivery of my first daughter) but because I had to go to the hospital at 5am the rent-a-car was not open. I quickly sent an email to the customer service to request a cancellation or just a change of date and the answer was just; “you should have read the terms before you book it, our policy requires 48h for cancellation. We can’t do anything.” This is what I have received, a very dry, unhelpful, unfriendly answer. In any case, keep the €85.54 of the rental as you are a very awful company so you need all the help you can get to show your bad quarterly and yearly profits. This is my last ever rental with Auto Europe and I will never recommend you to my family or friends. There’s way more prestigious, honest and friendly companies out there with far better policies and providing more sympathetic service to their customers.
For your information the rental was boles on the day of pick up, so it is impossible to cancel or to modify anything on your 48h policy. I also contacted your costumer service just right after the booking before I was going to the hospital and there was no help whatsoever to assist in changes as your suggestion says:
“Auto Europe does not refund any unused days if the customer does not show up, shows up over 2 hours late without contacting Auto Europe.
So how can this be helpful? Car booked in less then 12h so no Fully Flexible Cancellation option and also not entitled for the 48h cancellation either. What’s the deal then? No helpful option, or customer service help to cancel or modify.

I have used AutoEurope for years without a single issue. Highly recommended!

Always good with autoeurope!

Very easy sight to navigate and prices are very good

We arrived at the local rental place where they wanted to charge us costs that were not allowed (more than double what we paid). Auto Europe acknowledged this and sent us an email confirming that we would get a refund for the reservation as we did not want to continue at this rental place. We however never received this payment and it is now few months later. Also, the credit card company had contact but they got "proof" from auto europe that we rented the car, which we did not

Added: Now they agree that the extra costs were not in the conditions only they won't give a refund because we started a chargeback

They have really competitive prices. I think this is the best comparator that can give you the best offer regarding what you are looking for.
There is only 3 problems :
- When you activate your cashback app, suddenly the prices increasing of 10 euros approximately
- If you look again 10 minutes after, the prices increase of more than 100 euros
- The infos about the insurances are not clear.

On behalf of Auto Europe, our defective rental car from Drivalia was picked up for repair on July 9, 2024. We did not receive the car repaired back and did not receive a replacement car and despite our complaints we were charged for rent for July and August 2024.

We have contacted Auto Europe's customer service, which intervenes in the event of incorrect charges from rental companies, but they are not at home, not even an acknowledgement of receipt.
If this continues, we will also be charged for September and the rest of the year.

A mistake can happen at the best companies, but not answering a customer and leaving them hanging with their problem is impossible.
My motto and advice is to avoid these types of companies, better to pay 10 euros more in advance and book with reputable companies such as Europcar, Hertz, Sixt etc. etc.

P van Kouwen
Heerlen

Good rates.
Confirmation email was slow to arrive so initially looked like I hadn’t paid but money was taken. All turned out fine though.

USP’s I like; all inclusive concept, flexibilty and long term rental possibilities.

The process was smooth. Payment from my first card had an issue so the company directly called me to report the same. I used a different card and everything went well. They offered very good prices overall.

We had an issue with a booking that was cancelled because of an IT issue. After contact with multiple people we finally solved the issue and Autoeurope refunded us the amount that we was due. Thank you for the service Autoeurope team.

They list Greenmotion rentals as airport terminal pickup, both on the autoeurope website and on Skyscanner.

After further enquiries, Greenmotion doesn't offer pickup or drop-off at the Heathrow Airport terminal and require a shuttle bus connection.

Easy and every thing got taken care of. The car was ready with the indicated price and the car rental agency was perfect.