Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Awful awful business. Terrible uncaring customer service. Useless website and they will never ever respond to an online form if you have a problem or query. Avoid like the plague
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am tried a broker Autoeurope many…
I am tried a broker Autoeurope many times , it's good value for money.
11 April 2025
Reply from Auto Europe EU
Thank you for your kind review. We are thrilled to hear that you have had positive experiences with our services. We appreciate your continued business and value your feedback. Looking forward to make business again with you,
Best regards,
Auto Europe team
I was upset that a simple change to the…
I was upset that a simple change to the booking (driver) requires cancellation of the existing booking and making a new one which of course incurs considerable unplanned costs.
And Guerin takes ages to return the blocked amount on the credit card (it is 2.5 weeks since end of the rental, and it still has not been refunded)
23 March 2025
Unprompted review
Reply from Auto Europe EU
Dear Customer,
Thank you for taking the time to share your experience. We are genuinely sorry to hear about your frustration, and we sincerely apologise for the inconvenience caused.
We completely understand how disappointing it must be to encounter additional costs when trying to make what seems like a simple change to your booking, such as modifying the main driver. Unfortunately, as a broker, Auto Europe must adhere to the terms and conditions set by each of our car rental partners. In many cases, changes such as the driver's name are not permitted once a booking is confirmed, which means a full cancellation and rebooking is required. We realise this can result in unplanned expenses and understand how upsetting this can be.
As for the refund of the security deposit, we regret the delay you’re experiencing with Guerin. While Auto Europe facilitates the booking process, the actual deposit is taken and held by the local supplier at pick-up. The release of these funds is therefore managed entirely by the rental provider, and the time it takes to return the blocked amount can vary depending on their internal processing and the policies of your bank. However, 2.5 weeks is certainly longer than usual, and we fully understand your concern.
You can reach out to our dedicated Customer Service team using the links below and provide your voucher number or any relevant booking information:
🔗 https://www.autoeurope.eu/customerservice/
🔗 https://www.autoeurope.co.uk/customerservice/
Once again, we deeply apologise for the inconvenience and thank you for your continued patience and understanding.
Yours sincerely,
Auto Europe Team
Flawless experience!
23 March 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
great experience
the suttle bus arrived fast, we were upgraded with winter tyres
24 February 2025
Unprompted review
Reply from Auto Europe EU
We're delighted to hear that your shuttle bus arrived promptly and that you were upgraded with winter tires and all went well with our local partner. We strive to provide a comfortable and safe travel experience for our passengers.
Reply from Auto Europe EU
We appreciate your kind words about the user-friendly design. We strive to make our product accessible and enjoyable for everyone. We look forward to welcoming you back soon!
Insurance
At the counter of MAGGIORE the staff asked me to apply for a new insurance that cover all the damages, since the one that Auto Europe suggested me is not convenient because of the high deductible.
I would like to make a special thanks to Miss Jessica staff of MAGGIORE that was very helpful and kind to explain me all the matters
7 April 2025
Unprompted review
Reply from Auto Europe EU
Thank you so much for your feedback! We’re thrilled to hear that you had a good experience with our local partner and their Agent. We strive to make the booking process as smooth and hassle-free as possible. We look forward to serving you again!
Very good experience with Auto Europe
Very good experience with Auto Europe in Bergamo.
The car was great and the communication with the renting company perfect. I recommend them and will certainly use them again.
23 March 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words and positive review. We are thrilled to hear that you had a great experience with us in Bergamo. We appreciate you taking the time to share your feedback and are glad that you found the car and communication with the rental company to be excellent. We strive to provide our customers with the best possible service and we are delighted that you had a positive experience. We look forward to welcoming you back on your next trip.
Reply from Auto Europe EU
We appreciate your kind words. We're glad you found our booking process easy and our prices reasonable.We look forward to serving you again!
My rent a car in Auro Europe last year led me booking this year!
For my trip to Italy in June 2025, I found terms of car rental of Auto Europe are the most favorable. I chose this company on my pleasant remembrance last year when I had traveled Austria and Slovenia for 21 days. The rate was very much reasonable and services satisfied me.
7 May 2024
Unprompted review
Reply from Auto Europe EU
Thank you for your kind review and for choosing our services again for your upcoming trip to Italy. We are thrilled to hear that you found our car rental terms favorable and that you had a positive experience with us during your trip to Austria and Slovenia last year. We strive to provide our customers with the best possible rates and services, and we are delighted that you were satisfied with both. We look forward to assisting you with your upcoming trip to Italy and hope you have a wonderful time exploring the beautiful country.
Easy and very good logistic by Auto…
Easy and very good logistic by Auto Europe.
Wbr//Anders
3 April 2025
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Best prices (better than locals and…
Best prices (better than locals and rentalcars.com) and reliable supplier. I've never had problems with them in many years
2 April 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words and for being a loyal customer. We appreciate your business and are glad to hear that you have had positive experiences with our services. We strive to provide the best possible prices and reliable service to our customers. We look forward to welcoming you back soon!
Poor Service
Poor Service!!!
I have a mistake I made in my reservation but now one comes back to me after 2 emails I have sent to you guys.
2 April 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Meir E 1,
Thank you for your feedback. We are very sorry to hear that your vehicle rental was not to your satisfaction. We make every effort to ensure a smooth car rental experience, but as an intermediary we have limited influence over the staff and processes at our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Nevertheless, we would like to advocate on your behalf. Should you wish us to take action on your behalf and get in touch with our partner, you can contact our customer service team via the following link.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
We apologize for the poor service provided by our car rental partner. Customer satisfaction is our top priority and we will use your feedback to prevent similar situations in the future.
Thank you for taking the time to share your experience with us.
Yours sincerely,
Auto Europe Team
Reply from Auto Europe EU
We're delighted to hear you find our rates competitive and our comparison process straightforward. Your feedback is valuable to us. We are hoping to see you again !
Choose with the right information
Got a choice of hire companies and cars with the prices and ratings.
30 March 2025
Unprompted review
Reply from Auto Europe EU
Thank you for taking the time to leave a review. We appreciate your feedback and are glad you found our platform helpful. e can’t wait to serve you again!
I recently completed my payment and saw…
I recently completed my payment and saw my order reflected in a quotation. However, my reservation was unexpectedly canceled by the platform without any prior warning or explanation. I would appreciate clarification on why this happened.Could you please provide details regarding the reason for the cancellation? Additionally, I would like to know if any corrective action can be taken and whether I am entitled to an apology for the inconvenience caused.
27 March 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. David Bian 1,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We attempted to request additional information through Trustpilot but unfortunately were unable to obtain it.
As a broker, Auto Europe acts as an intermediary between customers and car rental providers. While we always strive to secure confirmed bookings, there are rare occasions where the rental provider is unable to honor a reservation due to unforeseen availability issues. Unfortunately, in such cases, we have no choice but to cancel the booking. We understand that this is disappointing, and we truly regret any disruption this has caused to your plans.
If you require further clarification or assistance, please do not hesitate to contact our reservations team. They will be happy to provide guidance and explore any possible solutions for you.
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Standard Opening Times:
- Monday-Saturday: 9:00 - 18:00 CET
- Sunday: 10:00 - 18:30 CET
Once again, we apologize for the inconvenience and appreciate your understanding.
Best regards,
Auto Europe Team
we made a wrong date reservation and…
we made a wrong date reservation and the call girl was very helpful in finding solutions for our "problem"
20 March 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your kind words and are glad to hear that our team was able to assist you. We strive to provide excellent customer service and are happy that you found our representative helpful in resolving your reservation issue.
Reply from Auto Europe EU
Thank you for your kind words! We're thrilled to hear you found our selection, details, and process to be helpful. We appreciate your positive feedback and will continue striving to provide the best possible experience for our customers.
Auto Europe Review
Have used Auto Europe on several occasions. The system is easy to use, all the information is available, nothing is hidden. I typically compare the EU site to the CAD site. There are some savings, although not significant, it gives you a wide range of cars and choices.
23 March 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind review and for sharing your positive experience with Auto Europe. We appreciate you taking the time to highlight the ease of use and transparency of our system. We're glad you find our website helpful and that you appreciate the range of car options and choices we offer. We strive to provide our customers with a seamless and informative booking experience, and your feedback reinforces our commitment to doing so.
Easy website
The structure of their website, the information, and former experiences as their support when some changes had to be made
14 March 2025
Unprompted review
Reply from Auto Europe EU
We appreciate your feedback and understand your perspective on our website's structure, information, and past support experiences. We're always striving to improve and appreciate your insights as we continue to enhance our services. We hope to see you again!
AutoEurope is simply the best place to rent from!
AutoEurope is simply the best company to rent from. I regularly rent cars while travelling, and I have tried the other companies, but I always return to AutoEurope. They continually offer the best prices and customer service is stellar. The website is super easy to use and booking is quick and easy. Love the comparison table which pops up after putting in the rental location and dates! I highly recommend AutoEurope for your next car rental!
22 March 2025
Unprompted review
Reply from Auto Europe EU
Thank you for your kind words and glowing review! We are thrilled to hear that you had such a positive experience with our company. We strive to provide our customers with the best possible rates and customer service, and it is rewarding to know that our efforts are appreciated.
We are particularly pleased that you found our website easy to use and that you appreciate the comparison table feature. We understand that car rentals can be a stressful part of travel planning, so we aim to make the process as smooth and straightforward as possible. We are committed to offering competitive prices and excellent customer service, and we are grateful that you recognize this.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.