Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... See more
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Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... See more
Company replied
Do Not use this company at any cost, best to go through the actual company a well known ones like hertz etc. They have taken our money and not provided a car for us and are ignoring all emails. Cust... See more
Best Prices Great Website Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.). The biggest thing was the prices with CDW insurance were at least 3... See more
Company replied
3.3
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The website is very straight forward…
The website is very straight forward and easy to use. I got a GREAT deal on our car rental, almost 1/3 the cost of booking directly!!
24 June 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you found our website easy to use and got such a great deal on your car rental. Thank you for sharing your positive experience with us!
Centauro Rent a Car.
Hi Dear,
Honestly it was worst rental experience ever.
1- I got full insurance via your web site but when i go to Centauro local office ,they explained , it is not full insurance i have to pay 48€ more for secure rent otherwise they will block 1100€ for damage deposit and 138€ for gassoline deposit and i chose this option(scam1)
2-They said rear scratch already with car notting more. When i check to car for quick look seen a lot of scratches and midnight with poor light try to get photo but didnt work then i back to office and they said please take a video with flashlight and i did expertise for them for 20 min. When i check-out the car from office, guy told me scratches are in car.
Then i showed videos we deal again.(scam2)
3- I lost 20-30 minutes while receiving the vehicle. And total experince with shuttle service were more then hour. While delivering car to office were 11.02 pm and they charged 40 € for 2 minutes late penalty. I offer extend one day extention instead of charge and they offer 110€ for one day that i payed based 35€per day. (Scam3)
In summary, i request at least cancel late check out penalty otherwise i will share all those review soon, and please fix this problems and no more scam people.Article 1 is your problem and 2,3 are for Centauro
Mehmet DALGICOGLU
GR25053145 EU22562134 with Centauro Rent a Car experience 21-22.06.2025.
22 June 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Mehmet,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. In order to investigate this matter on your behalf we would require you to proceed to our online customer service web form by using the below link that will be available 24 h after the end of the contracted reservation.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologise for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Easy to navigate site
23 June 2025
Reply from Auto Europe EU
Thank you so much for your feedback! We strive to make the booking process as smooth and hassle-free as possible. We look forward to serving you again!
Good value and trusted brand.
22 June 2025
Reply from Auto Europe EU
We're happy to hear that you find our brand a good value. Thank you for your trust and positive feedback! We look forward to serving you again!
the type of insurance coverage deposit and how many kilometers are included
I had some doubts about the contract terms, customer service was very kind and professional.
19 June 2025
Reply from Auto Europe EU
We appreciate your feedback and are glad our customer service was helpful and professional in addressing your concerns about the contract terms. We look forward to serving you again!
Reply from Auto Europe EU
We're happy to hear that you found our prices competitive and our presentation appealing. Thank you for your positive feedback; we appreciate it. We look forward to serving you again!
Reply from Auto Europe EU
We're happy to hear that you had a great experience with our quick service and pricing. Thank you for your positive feedback! We look forward to serving you again!
Reply from Auto Europe EU
We're happy to hear that the rental process was easy for you! Thank you for your positive feedback; we appreciate it a lot. We look forward to serving you again!
Reply from Auto Europe EU
Dear Matt,
We're glad you found our service easy to use. Thank you for your positive feedback; we appreciate it.
Thank you again for taking the time to share your experience. We hope to have the opportunity to serve you again.
Yours sincerely,
The Auto Europe Team
not a great experience I'm afraid
not a great experience I'm afraid. I could not find an alternative for payment but only cash in advance
15 June 2025
Unprompted review
Reply from Auto Europe EU
We regret that your experience was not ideal due to the payment limitations. We appreciate your feedback and will look into providing more payment options in the future. Auto Europe cannot accept cash payment or an advance in payment, due to the online nature of our services. Having that in mind, we hope we can serve you in another time.
Auto Europe working with scammer: Green Motion Corfu
Auto Europe is working with Green motion car rental company, whose offices in Corfu airport Greece are pure scammers and extorsionists. I was scammed by Green motion, when they made up deffects on the car i rented, even if i showed them proof that was not true. Just look at how bad the reviews are about Green Motion Corfu Airport on google maps. Many people were scammed by these guys.
Shame on Auto Europe for not checking and seeing this situation, since reviews are one click away.
11 June 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Constantin,
Thank you for reaching out and sharing your experience. We truly apologize for the distress this situation with Green Motion Corfu has caused you. We understand how frustrating it is to feel scammed, and we take your feedback very seriously.
We've conducted an internal investigation and can confirm that your claim has been escalated to our Customer Service department. They are currently working to get a response from the supplier, Green Motion. Please accept our apologies for the delay and inconvenience. Our Customer Service team will contact you directly as soon as they have an update from the provider.
Best regards,
Auto Europe Team
Every time I get what I look for
Every time I get what I look for. Thank you so much for a nice service!
9 June 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you consistently find what you're looking for with us. We appreciate you taking the time to share your positive experience with our service! We look forward to serving you again!
Reply from Auto Europe EU
We're happy to hear that you received the car you booked! Thank you for your positive feedback; we appreciate it very much. We look forward to serving you again!
I highly recommend Auto Europe
I highly recommend Auto Europe – the platform is very easy to use.
I found exactly the car I was looking for at a great price, and the entire booking process went smoothly. I paid with a credit card, and in two months I’ll be heading to Sicily.
I hope everything goes just as smoothly with the rental company itself. I’ll be back with an update after the trip!
10 June 2025
Unprompted review
Reply from Auto Europe EU
We're happy to hear that you found our platform easy to use and secured a great car at a great price for your Sicily trip. We appreciate you sharing your positive booking experience, and we look forward to your update after your trip! We look forward to serving you again!
Auto Europ and Goldcar = Very bad companies
Very bad performance snd do not help you with issues in case of the rental company Gold car. Gold car is the main issue because they screwed up the booking and charged me with extra costs. No transparent communication and a very bad performance. Never again Auto Europ and Gold car
30 May 2025
Unprompted review
Reply from Auto Europe EU
Dear Ms/Mr J. Pee,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience. In order to conduct a thorough investigation and address your complaint properly, we kindly request that you contact our Customer Service department.~
Our dedicated Customer Service team is best-equipped to assist you with any issues you have experienced. They will carefully review your complaint and work towards finding a solution. In order to investigate this matter on your behalf we would require you to proceed to our on line customer service web form by using the below link.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologize for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
Auto Europe Team
Always the best experience with them!
25 May 2025
Reply from Auto Europe EU
We're glad you consistently have a great experience. Thank you for sharing your positive feedback with our team! We look forward to welcoming you back soon!
Reply from Auto Europe EU
Thank you for your review! We’re so happy you had a great experience with Auto Europe. We look forward to welcoming you back soon!
Money debited But booking not Done EU22508501
Hi, I made a booking for the first time on your site.
My card was debited for 368.79 Euro (EU22508501) and the booking status shown as cancelled. I have called Mr Blide and he has assured that money will be refunded in my source card.
But this is an unpleasant experience that I have had.
Please make the refund of money debited at the earliest.
Thanks
Pankaj Kumar
919828052210
6 June 2025
Unprompted review
Reply from Auto Europe EU
Dear Mr. Kumaar,
We're very sorry to hear about the experience you had with your booking. We understand your frustration, and we want to assure you that your refund is being processed.
As the Auto Europe team, we act as brokers with various car rental suppliers. Sometimes, even if a booking is made and payment is initially processed, the final supplier might not accept it for various reasons. When this happens, the booking is automatically cancelled, and a refund is initiated.
Your Refund Information
The refund of 368.79 EUR will be issued to the Credit/Debit card used at the time of booking.
Auto Europe always strives to improve our current offers and guarantee you the best rates in the market, provided the rental conditions are the same.
If you have found a cheaper rate elsewhere and your rental is due to start in more than 7 days, you can always fill out our “Guaranteed Best Rates” form (“beat rate”) by clicking on the following link:
https://www.autoeurope.eu/beatrate/
https://www.autoeurope.co.uk/beatrate/
Should you require any further assistance, please don't hesitate to contact us via e-mail or call our team.
First and foremost
First and foremost, while completing booking process in the instructions was not mention that I have to leave my credit card with the supplier during the rental time. So, how am I gonna do without my card i use only one Credit Card! You either have to find other way to secure your hidden requirements. Second, I have purchased options to cover in case of damage and other offered options. And third, the rental cost €173.60 is already taken from my card!
5 June 2025
Unprompted review
Reply from Auto Europe EU
We're sorry to hear you're concerned about credit card requirements for your car rental. The practice of physically leaving your credit card with the supplier sounds truly unusual and isn't our standard procedure.
Please always be very careful with your credit cards. You should never physically leave your card with someone else. The normal process is for the rental company to block the deposit amount on your credit card, and then release it after you return the vehicle undamaged. Your card should always remain with you.
We strongly urge you to contact our Reservation Team directly to clarify this and ensure your booking is correct and you understand all requirements. Our Reservation Team can help you with any questions about your upcoming or in-progress rental:
Phone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Please communicate solely with our Reservation Team regarding this matter. This will help us ensure your issue is resolved quickly and correctly.
Sincerely,
Reply from Auto Europe EU
We are so happy to hear that your move was easy and fast. We appreciate your trust in our services and thank you for the fantastic feedback! We hope to see you again soon!
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